Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: Complaint about the Post Office in Winslow St., Walton, Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Nov 22, 2013 at 5:43 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
today, I tried to calm it down a bit, with Mary in Winslow St.
So I went to the Post Office in Church Street.
They have name-signs, (unlike Winslow St.), and it said 'Pat' on the
name-sign belonging to the post-woman who served me, (I noticed).
She first went away, (as if to sneze or something), and hid behing a
column, ('søyle' in Norwegian).
Then I told her the packet was for my web-shop and if I please could
have a 'proof of postage'.
Pat told me that a recept and a proof of postage was the same thing.
Put when she gave me the receipt, then it didn't say the weight, on the receipt.
(I attach a copy of the receipts).
I think it's better if it says the weight on the receipt, (like it
normally does).
I don't understand why you don't print the weight on the receipts any longer.
When I send the packets I want to document three things for my web-shop:
- The cost.
- The weight.
- Name/address of the person who has ordered the goods.
On Tuesday, I think it was, (see my earlier e-mails).
Then I only got documentation about the name and address of the person
who had ordered the goods.
Today I got documentation about the cost as well.
(Maybe because I paid by card today?).
What should say to get documentation on all three 'things', (cost,
weight and name/address of the person recieving the packet).
It's fine to be able to document the weight, I think.
Sometimes the packets take weeks instead of days.
And then the custommers complain.
And then I would have wanted to prove that I have sent a packet to them.
And then it's fine if it says the weight, (like your recepts used to
show earlier), because then I can prove that I have sent goods that
weighs the right weight, for the specific order.
So I hope you change the receipts back.
So that they show the weight as well.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Nov 19, 2013 at 7:08 PM
Subject: Update/Fwd: Complaint about the Post Office in Winslow St.,
Walton, Liverpool
To: "customercare@postoffice.co.uk
Hi again,
also, the door was standing wide open there.
(In November).
That was a bit strange, I think.
Also, Mary made a point of, that Royal Mail already had been there today.
But I hadn't asked about that.
I know that they're there at around 5 PM, usually.
It's like Mary mentioned this to provoke me, to insinuate that they
were going to do some 'funny stuff', with the packets.
I've been sending packets from my web-shop, from many other
post-offices in Sunderland and Liverpool.
And there also is another post-office, in Walton.
I could start using that.
They could just tell me, in Winslow St.
It isn't like I feel welcome, in the Post Office, in Winslow St.
Mary spoke with a working-class accent, I noticed.
It's like the staff there are mobsters who want to prey on me, and who
are acting un-proffesional, I think.
I think Mary was un-professional when she started nagging, about a
months old case, when I went to the Post Office today, to send the two
packets.
People should be able to expect to be treated more professional at the
Post Office, I think.
How can you have staff that acts as un-proffesional as this.
What's the name of the manager, at this Post Office, I wonder.
If they don't want me to buy post-services from them, I could go to
another post-office.
Even if the one in County Road also seems a bit 'dodgy', it didn't use
to have a proper sign, for months, around a year ago.
So perhaps the French, Dutch, Danish or German post-office should
start opening a branch in Walton.
Let's hope so.
Because the British ones are just full of low-life, it seems.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Nov 19, 2013 at 6:03 PM
Subject: Complaint about the Post Office in Winslow St., Walton, Liverpool
To: "customercare@postoffice.co.uk
Hi,
I went to the Post Office in Winslow St. now.
The post office-woman who has been with a ship to Norway wasn't working now.
In stead it was Mary.
Mary complained about that I had complained about her.
(To you).
I asked her when this was.
She answered some months ago.
But I have sent hundreds of packets to Norway, from my web-shop.
I can't remember what happens every time I go to the post-office.
Because you have so many different certificates of posting.
And there has also been a lot of complaints surrounding that post
office staff are stubborn, and don't want to give me the type of
certificate of posting, that I ask for.
But I thought this was resolved now.
What was that Mary was trying to tell me, I was wondering.
When I got home now, I see that Mary haven't given me receipts.
Only 2 x Horizon Certificate of Posting.
But it doesn't say the price, of the postage, on these receipts.
And it doesn't say the weight.
I paid eight pounds and something, (if I remember it right).
What was the exact amount I was paying, I was wondering.
Also what was the weight, (for each packet).
(Just so that I have this information, to prove to the customers, that
I've sent these packets.
If the packets take weeks.
Like happened once).
Also, Mary started asking me what the value of the packets were.
I've sent hundreds of packets to Norway earlier, but can't remember
that they ask me that.
I'd also filled out a form, for the customs, (at home), like I always
use to do, I'd say.
Also, an old woman, (a manager), stod besides Mary, the whole time.
Without saying who she was.
I'd like to complain about this poor customer-service, please.
I've gone to commerce and office-school, in Norway, for three years.
I've gone to a private academy name NHI.
I've worked in retail for fifteen years, and in retail-management for
around ten years.
I don't like to be naged on, about month old cases, when I go to the
Post Office.
When I e-mail you about a case, then this should be dealt with in
writing, I think.
And not months later, by a hostile post office-worker.
Maybe in Russia, but not in the western world, I think.
That was like this woman had her periode, or something, I think.
The Post Office should be better organised, I think.
You have an organisation, and you could use that to inform staff,
about desitions, in a case.
So that they aren't going to bring up month old cases, when people go
to the Post Office.
That's out of place, I think.
And that case must have been resolved, I think.
So please tell your staff to stop hasassing me when I go to the
post-office, and patronising me like acting like my mother.
And which amount should I put in the book-keeping, 8 pounds and X pence?
And the weight on these two packets please, (in case the customers
want to see the receipt that shows I've sent their packet).
Regards,
Erik Ribsskog
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