E-mail from Iceland, 13/6/08.

Erik Ribsskog <eribsskog@gmail.com>

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Re: Iceland Customer Care Response <PLEASE DO NOT REPLY TO THIS EMAIL ADDRESS>

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customer.services@iceland.co.uk <customer.services@iceland.co.uk>	Fri, Jun 13, 2008 at 6:30 PM
To: eribsskog@gmail.com
REF 006567472A 13 June 2008 Good afternoon Mr Ribsskog, I was concerned to learn that you were disappointed with the quality of the beef in the meal deal that you recently bought. I’m sorry that on this occasion we didn’t live up to your expectations. Our aim is to produce fresh and delicious products at excellent value for our customers. Our buyers and food technologists choose companies which can provide this quality for us, and we closely monitor our suppliers to check that they’re upholding our high standards. Your comments are useful because they help us improve. I’ve contacted the supplier who produced your food to make sure that the problem you experienced doesn’t repeat itself. As a gesture of our goodwill,I will be sending you a letter and gesture of goodwill, for you to use when you next shop with us. I was really sorry to hear that you were unhappy with some of our other products. We have several suppliers for these products and we need to check the codes on the packaging. We need the ID code, the best before date and the manufacturing code. This will tell us where it came from, so we can investigate fully with the supplier. The ID code can be found by the barcode on the packaging. The best before date is on the front of the packaging (in most cases) and the manufacturing code is a three digit number in bar code area. I hope you’ll find our food enjoyable and delicious in future. Kind regards Louise Roberts Iceland Customer Care The email address we have contacted you from is used for outbound emails only. Should you need to contact Iceland again, please do so by visiting the contact us pages on the Iceland homepage. ********************************************************************** THIS E-MAIL MAY CONTAIN CONFIDENTIAL AND/OR PRIVILEGED INFORMATION. It is only intended for the use of the addressee. If you are not the addressee, the disclosure, copying or delivering of this to anyone else is strictly prohibited and may be unlawful. If you receive this e-mail by mistake, please notify us immediately by e-mail or by telephone on +44 (0)1244 830100. Iceland Foods Limited Second Avenue, Deeside Industrial Park Deeside, Flintshire, CH5 2NW Reg. No. 01107406: Registered in England & Wales http://www.iceland.co.uk **********************************************************************

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