Den der Financial Ombudsman, i England, er bare noe tull og tøys. (In Norwegian)

Erik Ribsskog <eribsskog@gmail.com>

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RE: Complaint against RBS/Fwd: Earlier e-mail

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Jul 1, 2009 at 2:18 PM
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>
Hi, I think I have the right to know this, when your representatives send me e-mails at seven o'clock, on a Sunday morning. I think you should send your business e-mails within the business-hours, and I'm conserned about how you treat your staff, and I've contacted Acas about this. If you do not expect your staff to work 12-14 hours a week, seven days a week, then why are the working on a Sunday morning at six o'clock. People are going to think that your representatives are some kind of slaves, if they have to work at the time of the week, when the other people in England, are on their way back from the pub. If people get e-mails at this hour, they are going to start writing answers while they are still drunk. This sounds insane to me, to have people working, at six o'clock, on a Sunday morning, answering e-mails that they could have answered on a Monday. You have to pay them overtime, for work they just as well could have done on a week-day. Your institution is extreamly poorly managed, and you are wasting the tax- payers money, with all the unessesary over-time. I think there is a law in this country saying that Government should have openness, so I think you should explain what the reason for your very strange and akward working-hours are. Sincerely, Erik Ribsskog On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your email. You will excuse me for not going into the finer details of our staffing working hours and holiday allowance. I will however, reassure you we certainly do not expect or allow our staff to work 12 to 14 hours a day 7 days a week. Regards Jackie Collins Operations Manager Direct Dial : 020 7964 0116 Direct Fax: 020 7964 0117 From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 30 June 2009 16:31 To: Collins, Jackie Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, Monday to Friday, 8 am to 6 pm, is alright, I think. But you also let your staff work Sunday mornings, at 6 am. It seems to me that you overload your representatives with work, and that they have to work 12 to 14 hours 7 days a week. I thought slavery was forbidden in our time. Why do you let your representatives work every Sunday morning, when other people in England are on their way home from the pub? Do your staff get summer-holiday at all? Sincerely, Erik Ribsskog On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog We always try to provide the best service we can to our customers, and sometimes that means offering our staff the option of working overtime during very busy periods. Please be assured that they have to work within strict time guidelines, and these are always checked by Operations Managers to ensure they are not working too many hours. The service our department offers is outside of the usual office hours of 9am till 5pm because we have found that a lot of our customers have difficulties contacting us whilst they are at work themselves during the 9am to 5pm times, so we have opening hours of 8am - 6pm, as do many firms these days. I hope this explains. Regards Jackie Collins Operations Manager Direct Dial : 020 7964 0116 Direct Fax: 020 7964 0117 From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 29 June 2009 19:32 To: Collins, Jackie Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Ok, that sound very fine! But, why is that you let your representatives work over-time every Sunday then? Shouldn't you as a main rule conduct your business, within the business hours? Yours sincerely, Erik Ribsskog On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Rosemary Cox has passed your complaint to me to take over as you have requested that she no longer deals with your case. I can confirmed that a letter has been sent to the firm, and we have asked that they issue you with a final response letter within 14 days. We have also asked them to copy us in on that response. If you remain unhappy with the firms response, or you have not received a response from them within 14 days, please let me know and I will arrange for your complaint to be moved forward for investigation by an Adjudicator. Regards Jackie Collins Operations Manager Direct Dial : 020 7964 0116 Direct Fax: 020 7964 0117 From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 11:17 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, I don't think it's any use with me repeating myself. I don't think you should handle my complaint. The reason is, that if you are to overworked, you get to tired. And in dealing with complaints like these, one obviously needs ones judgement, to be like it should be. If one are out of balance, like I think you could be, then I don't think this is good for how the complaint is being dealt with. So please do as I ask Mrs .Cox, and tell your manager what I said, that I want someone else to deal with my complaint, due to that I think that you must be overworked. Haven't you seen how fine the weather is today, you should have a day off in the fine weather, I think. Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mails As previously advised I am not going to debate with you the working hours of this office. I have written to you today to advise the steps we are taking with your complaint. If the firm fail to resolve the situation for you, your complaint will be passed onto our adjudication area for further consideration of the concerns you have raised. I should add that we do not tolerate rude or insulting language at this office, and would expect any further communication to be sent in a more acceptable manner. Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 10:43 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, of course you can work on Sundays if you want. But business e-mails should just be sent within the business-hours. Or else, what's going to happen, is obvious. Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence. If this is something, you didn't know from before, then I think this Financial Ombudsman-stuff is just a load of crap really. Try to use the head that God gave you when you were born! Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail I must admit to being surprised and confused with the content of the e-mail. We are an extremely busy department and we often work at the weekends, this is obviously of help to consumers as we are able to deal with their complaints in a more timely manner. I would suggest that It is entirely up to each individual business to determine which hours their staff will work and I do not intend debating this with you. By working this weekend I have been able to deal with your complaint, which as you can appreciate is of a benefit to you. Perhaps you can clarify the spelling mistakes you are referring to? Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 10:20 Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi again, don't you think it's strange for an institutions like yours to send e-mails on Sunday mornings then? Shouldn't e-mails be sent within normal business hours then you think? This is what it says on Wikipedia: In the United States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard business hours http://en.wikipedia.org/wiki/Business_hours I think this is rather akward, as I also think your spelling-mistakes are. Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail That's no problem, however I should point out that we are not a government department, we are a independent complaints body. I will be in touch with your again in the next few days Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 08:02 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, ok that's very fine, I'm just home from town you see. I thought it was a bit strange, since noone in Government in Norway, work on Sundays. Sorry about this, I forget sometimes that I'm not in Norway any longer. Sorry about this! Yours sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail I can assure you this is not a joke, I am currently in the office working today. I presume that you would like us to deal with your complaint, so am responding to your e-mails today Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 07:36 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, why do send the e-mails early on a Sunday morning, by the way. Is this some kind of joke? Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mails I will contact you again once I have considered the information. Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 27 June 2009 14:59 To: Cox, Rosemary Subject: Complaint against RBS/Fwd: Earlier e-mail Hi, thank you for you e-mail, that I recieved today. I'll contact your collegue back, regarding the Barclays-complaint. I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but she also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my name is Erik, and in Britain, you have a movie called 'Erik the Viking', and Eric is also a quite usual name, in English-speaking countries. So I think Yvonne Williams, the complaint-investigator, also bullied me. I think this must have been a deliberate mistake. This ended with the complaint being partly resolved, in the way that RBS, gave me the bonus of £100, for moving my account to them, from Barclays, (who I also had problems with, that I'll exlain about to your collegue, like I mentioned earlier). I'll also find the actual complaint against RBS Dale St. now, and forward it to you. What I meant with the complaint-form, was that it didn't look anything at all like the ones you've sent me now. Maybe the complaint-form I was sent, was to do with other financial institutions, than banks? Like share-fonds etc? Have you also got other complaint-forms, other than to banks, perhaps someone sent me the wrong form intentionally? Just a thought I had. But anyway, thank you very much for your e-mail, and I'll also find the actual RBS Dale St. complaint, and e-mail it to you now. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk> Date: Tue, Jun 26, 2007 at 4:30 PM Subject: RE: Earlier e-mail To: Erik Ribsskog <eribsskog@gmail.com> Dear Ms Ribsskog Could you please arrange another copy of your email to be sent to me for my investigation Regards Yvonne Williams From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 19 June 2007 14:04 To: Williams, Yvonne (CRU) Subject: Earlier e-mail *** WARNING : This message originates from the Internet *** Hi, I'm refering to the e-mail I sent you on 5/6. I was just wondering if you have recieved this e-mail, because I cant see that I have recieved any answer to it yet. Please just contact me if you want me to send you the e-mail again. Yours sincerely, Erik Ribsskog The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. 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The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd. This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above. This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it. This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. 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