Jeg sendte en formell klage, på Scottish Power, til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Message from EnSO - Case 540460, Ribsskog

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Jan 21, 2010 at 10:08 PM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk>
Hi, I'm summarising my complaints against Scottish Power here: 1. Scottish Power put a debt-company, (CCSG), on my back, even if I had a payment-plan agreed with them. I first noticed this problem: October/November 2009. When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure). What I want Scottish Power to do: To get the debt-company, (CCSG), off my back, and pay compensation to me, since that company is annoying, and calls all the time, and write threatening letters. 2. I thought the meter-reading might have been wrongly registered over the phone, by Scottish Power. I first noticed this problem: July 2009, when I got a very high electricity-bill, my monthly payment-plan amount increased to £196, which was much more than I consumed of electricity. When I complained to Scottish Power: By e-mail, 25/7/09. What I want Scottish Power to do: Investigate if the meter-reading have been wrongly registered by them. 3. Scottish Power stopped answering my e-mails. I first noticed this problem: 26/7/09. When I complained to Scottish Power: On the phone, to Margareth McWilliams, on 15/12. (I first complained to the Energy Ombudsman, who got Scottish Power to contact me, to exhaust their complaint-procedure). What I want Scottish Power to do: To pay compensation to me for this, and to give warnings to their staff, who aren't doing their job. 4. Scottish Power went back on the agreed £5 a month payment-plan, that I set-up, in cooperation with Manish there, who called me, and customer support, who I refered to his call to. And which CCCS had adviced me to set-up, (a token-payment plan, like they call it, since I'm unemployed, and on a budget), after I switched to E-On, since Scottish Power stopped answering my e-mails, (see complaint number 3, in this e-mail), and Margaret McWilliams wanted me to pay a much higher amount a month, than I can afford, since I'm unemployed. I first noticed this problem:: 6/1/10. When I complained to Scottish Power: 6/1/10, to Margareth McWilliams, who didn't want to let me have the token payment arrangment that was initialy set up between Scottish Power and myself, at the end of last year. What I want Scottish Power to do: To let me go back to the token payment-plan, which I initially agreed with them, (after advice by CCCS), or to delete my debt, to compensate, for the trouble and annoyance, that they have put me through, in connection with the four complaints in this e-mail. I hope this sounds reasonable, and that I got the complaint right! Please just contact me, if there is any information, that I forgot to explain enough about! Yours sincerely, Erik Ribsskog On Mon, Jan 11, 2010 at 9:24 AM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote: Please find attached a letter from The Energy Ombudsman.

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