Jeg sendte en ny e-post til JET

Erik Ribsskog <eribsskog@gmail.com>

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RE: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Jan 19, 2010 at 3:23 PM
To: "Elliott, Lorraine" <Lorraine.Elliott@liverpool.gov.uk>
Hi, thank you very much for you e-mail! But as I remember it, a Jet person-called, saying she was you, and just said a sentence, and then hang up. About that I wanted to cancel the course. But they just hang up, when I started asking about when the next course was. I thought it was strange, that they would use your name. Since I called up JET again, and then I got to hear, that the person that had called, (Lorraine), was on annual leave. Also, this course was almost two months ago, (24. November), and I haven't received a certificate, or feedback from the test yet, even if I think must have gotten most of the answers right. But my complaint is really that your staff shouldn't be ignorant while taking calls, like they were, in the first call, that JET called back to me, after I discovered, that my Landlord, was coming here, on the same date, as the JET-course. So I think there's room for improvement, when it comes to manners, (with not being ignorant to what people are saying), with JET-staff, unfortunatly. Yours sincerely, Erik Ribsskog On Tue, Jan 19, 2010 at 2:25 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote: Dear Mr Ribsskog, Further to our recent telephone conversations regarding your complaint, I am writing to express my disappointment that you are dissatisfied with our service and endeavour to respond to your complaint. The JET service prides itself on its professional approach to helping people in our communities gain work, education and training and our staff are dedicated to the work that we do. You were first registered with the JET on the 7th October in our JET Atlantic office in Walton when Working Links referred you to JET Atlantic so that you could gain the Basic Food Hygiene qualification. The way our service works is by appointing a dedicated officer at the most convenient office, in order to ensure continuity and a better understanding of our clients and the best possible service. A discretionary grant was arranged by your guidance officer, Claire Walsh, in order to fund your place on the Food Hygiene course and you were booked onto the course due to start on the 26th October. When you called to cancel your attendance, you called and spoke to me at the JET in the Job Bank on Tunnel Road where we deliver the courses. I thanked you for letting me know and took your details and said a member of staff would contact you to inform you when the next course was due to start and arrange to re-book your place. As I mentioned when I spoke to you last week, I didn’t call you after that, but my administrative officer, Joanne Quinn, at my request, called to confirm that you were no longer attending the course and to let you know that you would be informed when a further course was due to take place. I am sorry if you felt that she hung up, but I am sure that this wasn’t intentional, since she recorded the fact that you wished to attend the next course, as I had informed her originally. On several occasions early in November, staff called you to keep you informed that we were still awaiting details of the next course and on 24th November you successfully attended the course. Because we dedicate officers to every registered client, as a new client it was necessary for you to meet with your appointed guidance officer, Claire Walsh, in order to confirm your place and grant funding for the new course and update your details and support required. I am sorry if this proved inconvenient, but one office holds all of your records for grant and tracking purposes. However, if you wish to do job searches you can visit any JET office in the city. If you wish to change your preferred JET office and guidance officer to a more convenient location for you, this can be arranged. I do hope that this serves as a satisfactory response to your complaint and we can continue to work together to ensure that you are able to pursue your desired career plan. Yours sincerely, Lorraine Elliott (Nee Hammond) JET Manager Liverpool East JET Service Neighbourhood Employment Services Job Bank 4 Tunnel Road Liverpool L7 6QD 0151 233 6177 0151 233 6117 07834 843648 www.liverpooljet.org 2010 Year of Health and Wellbeing www.2010healthandwellbeing.org.uk From: Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk] Sent: 07 January 2010 12:18 To: JET Subject: Re: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>> Your unique reference number is: 33652 Please include your unique reference number in all email communication. Dear Colleague, Please could you assist with the following enquiry, and then respond directly to the customer. Yours Sincerely Liverpool Direct liverpool.direct@liverpool.gov.uk www.liverpool.gov.uk Liverpool's Year of the Environment 2009 - Our city Our planet www.ourcityourplanet.org.uk P Please consider the environment before printing this e-mail. Thank you Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form. --- Original Message --- From: Erik Ribsskog <eribsskog@gmail.com> Received: 05/01/10 10:36:54 o'clock GMT To: Liverpool Direct <liverpool.direct@liverpool.gov.uk> Subject: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint Hi, I can't get JET to answer my e-mails, so I thought I could try to complain about them to the Council. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Nov 16, 2009 at 8:25 PM Subject: Reminder/Fwd: Update/Fwd: Complaint To: Jet@liverpool.gov.uk Hi, I can't see that I've recieved an answer to this e-mail, so I'm sending a reminder about this. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Oct 29, 2009 at 5:46 PM Subject: Update/Fwd: Complaint To: Jet@liverpool.gov.uk Hi, I got a call from Neo today, about that you were going to put me on the next course now, in 'Basic Food Hygiene'. But I haven't got an answer, to my complaint with you, why did your representative call me, on her holyday from work? And why do one of your representatives tell me that I have to go to Jet, to change the course-date, when your call today shows that this isn't right? Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Oct 22, 2009 at 8:21 PM Subject: Complaint To: Jet@liverpool.gov.uk Hi, I called on Tuesday, regarding a 'Basic Food Hygenie'-course, that Walton Jet put me on, after I was sent to Jet, from Working Links. I found out, when I got your letter, that the course crashed with another appointment I have at 3 pm, on Monday. So I called, and spoke with Lorraine. She was going to get someone to call me back, since I wanted to be put on the next course. Then she called me today, just to tell me that she took me off the list. And then she hang up, without listening to what I was saying, that I wanted to be put on the next course. So then I called Jet up, and spoke with Kate, who told me that Lorraine was on annual leave, and that I had to go to the Jet office, to re-sign on the next course. But why did Lorraine call me, when she was on annual leave? I've been having some problems with some communist-mob, or something, in Norway, is this something to do with this? Thanks in advance for help in advance, regarding finding out what's been going on! Yours sincerely, Erik Ribsskog ______________________________________________________________________ This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________ ------ Please do not remove your unique tracking number ------ <<#22175-33652#>> ______________________________________________________________________ DISCLAIMER: The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. 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