johncons: Jeg sendte en ny klage til the Energy Ombudsman

lørdag 15. mai 2010

Gmail - Complaint about E-on/Fwd: To Mr. Paul Fairclouch, Customer Service

Erik Ribsskog
<eribsskog@gmail.com>

Complaint about E-on/Fwd: To Mr. Paul Fairclouch, Customer Service

Erik Ribsskog
<eribsskog@gmail.com>

Sat, May 15, 2010 at 1:34 AM

To:
The Ombudsman <enquiries@energy-ombudsman.org.uk>

Hi,

I think you should have a look at this again.

(Case 575571).

Since E-on are just messing me around, I think.

Thank you very much in advance for your help!

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, May 15, 2010 at 1:23 AM
Subject: To Mr. Paul Fairclouch, Customer Service
To: DirectorofCustomerService@eonenergy.com

Hi,

I'm refering to your letter from 12/5, which I reiceived yesterday.

You write that you are going to look into my complaint.

But what were your earlier e-mails about then?

(I sent you a letter on 19/4.

And then I got a phone-call from you on 28/4.

I got an e-mail from you on 28/4.

And on 29/4 and 30/4.

Where in your complaints-procedure where these phone-calls and e-mails?).

Which of my complaints is it that you are gong to deal with, is it my latest e-mail, from 30/4 or is it eg. the letter from 19/4?

Where is this in your complaint-procedure now, would you say?

Thank you very much in advance for you update!

Best regards,

Erik Ribsskog