Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jul 12, 2010 at 3:06 PM
To: DirectorofCustomerService@eonenergy.com
Hi, thank you for your e-mail! Please send it to the external debt collection company then, like you write you can do. (Since they are able to agree on deals like the one I can afford to pay, at the moment). If that's alright. The case-number for the Energy Ombudsman case, that I mentioned, in my last e-mail to you, is 575571. Sorry that I forgot to write this number in the last e-mail! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Mon, Jul 12, 2010 at 11:18 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. I am sorry that you feel we are harassing you about the balance on your account and that we are being unkind by not agreeing to your proposal of £1.00 per month. I understand that you have similar arrangements with debt companies and so you feel that we should also accept this proposal. Whilst a debt company may be able to agree to this amount I regret that we are not able to do so. We would normally only be able to spread the balance of a final account over a maximum of twelve months, although depending on your circumstances we may occasionally be able to extend this period. I do appreciate that your financial situation is difficult and understand that this situation is distressing for you. You have mentioned that you are dealing with Consumer Credit Counselling Service to help you manage your debt. I recommend that you contact them about your balance of £530.12 and seek their advice about this. There are two main options available to you: one is to pay a larger amount toward your balance which we can accept and the other option would be to let the balance go to an external debt collection agency as they would be able to accept a lower payment than we can. I would expect CCCS to send us an Income/ Expenditure form so that we can understand your financial situation and therefore make an informed decision about the requested payment amount. Any payment that you can make in the meantime will help to reduce your balance. I notice you have mentioned a complaint with the Energy Ombudsman. If you have raised a complaint with them I would be grateful if you would please advise me of your case number so that I can note this on your account. You can contact me on 0115 843 4013 extension 2345 or by email, which I understand you prefer. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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