Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Jul 16, 2010 at 10:26 PM
To: DirectorofCustomerService@eonenergy.com
Hi, just another 'update on the update' :) (Sorry that I send a lot of e-mails). I know that in the USA, people get millions of dollars, if they are being messed with, by companies. But I haven't heard about stories like this, from the UK. And the Law Society, only offered me £20 when they had messed with an employement-case I had. So sometimes it seems a bit more like the Soviet than the USA here. When it comes to how people stand in relation to companies. I'm a refugee from Norway, so I'm not that into how this is in the UK. So to just get deleted a debt of £500, seems low to me. When people in the USA, gets millions of dollars, for things companies to wrong against them. But I think it must be a cultural difference, between the USA and the UK here. And in Norway, where I'm from, one never hear that people get millions in compensation, from companies, due to wrong-doing from companies. So I don't know what to expect here. People aren't valued as high here, as in the USA, it seems to me. Just to try to explain a bit more, about why I wrote my last e-mail the way I did. Hope this is alright! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Jul 16, 2010 at 10:15 PM Subject: Update/Fwd: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON To: DirectorofCustomerService@eonenergy.com Hi, yesterday, I got a letter from UDS, which I called them about, and spoke with Russell there, and explained that I was waiting, for a reply, to the e-mail I sent you, on 12/7, which I'm forwarding with this e-mail. I just wanted to update about that, while I'm writing this e-mail. Today, I got a letter from you at E-on, telling me, that you are still working with my complaint, but that I could send it to the Energy Ombudsman now, since eight weeks had passed, since I had compained to you, like it says in the mentioned letter. So I sent it to the Energy Ombudsman, since they already are involved from before actually. Even if this now maybe seems a bit like a mess. But at least I've leveled with the Energy Ombudsman now, and sent them a scanned copy, of the letter from you, which I received today, (sent by you, on 13/7, from Paur Fairclough, it says at the letter). So I was wondering if we should freeze the payment-plan case. Untill the Energy Ombudsman-case, is seteled. In case I get a compansation from them, or they deside to delete my debt to you. I'm not sure, if I should look at your letter, from 13/7, signed by Paul Fairclough, as a reply to my e-mail to you, from 12/7? So that's why I'm sending this e-mail, to try find out about this. Hope you have the chance to please inform me about this! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Jul 12, 2010 at 3:06 PM Subject: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON To: DirectorofCustomerService@eonenergy.com Hi, thank you for your e-mail! Please send it to the external debt collection company then, like you write you can do. (Since they are able to agree on deals like the one I can afford to pay, at the moment). If that's alright. The case-number for the Energy Ombudsman case, that I mentioned, in my last e-mail to you, is 575571. Sorry that I forgot to write this number in the last e-mail! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Mon, Jul 12, 2010 at 11:18 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. I am sorry that you feel we are harassing you about the balance on your account and that we are being unkind by not agreeing to your proposal of £1.00 per month. I understand that you have similar arrangements with debt companies and so you feel that we should also accept this proposal. Whilst a debt company may be able to agree to this amount I regret that we are not able to do so. We would normally only be able to spread the balance of a final account over a maximum of twelve months, although depending on your circumstances we may occasionally be able to extend this period. I do appreciate that your financial situation is difficult and understand that this situation is distressing for you. You have mentioned that you are dealing with Consumer Credit Counselling Service to help you manage your debt. I recommend that you contact them about your balance of £530.12 and seek their advice about this. There are two main options available to you: one is to pay a larger amount toward your balance which we can accept and the other option would be to let the balance go to an external debt collection agency as they would be able to accept a lower payment than we can. I would expect CCCS to send us an Income/ Expenditure form so that we can understand your financial situation and therefore make an informed decision about the requested payment amount. Any payment that you can make in the meantime will help to reduce your balance. I notice you have mentioned a complaint with the Energy Ombudsman. If you have raised a complaint with them I would be grateful if you would please advise me of your case number so that I can note this on your account. You can contact me on 0115 843 4013 extension 2345 or by email, which I understand you prefer. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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