Hi,
to be honest, I think the only reason, that someone wants to talk about a complaint, instead of discussing it in writing, it to over-run the complainant, in a conversation, that can't be documented.
So I would please prefer to deal with this in writing, like I initiated.
Best Regards,
Erik Ribsskog
On Tue, Jul 6, 2010 at 3:55 PM, Tesco Customer Service <customer.service@tesco.co.uk> wrote:
Hi Erik
Firstly, I'd like to apologise for the delay in getting back to you. Please let me assure you that we always try to respond to our customers' queries in a timely manner and I'm sorry that due to high volumes of contact, this has not happened on this occasion.
Having read your email thoroughly I think this would be best resolved if we could talk this through. So, if you can email me back your telephone number with a convenient time to call then I will contact you. If you would prefer, I can be contacted on 01382 822528.
If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES7757419X.
Kind Regards
Keir Duncan
Team Leader
Tesco Customer Service
----- Original Message -----
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 24 June 2010
Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
this isn't about the carrier-bags, this is about the harrassment.
I also mentioned which shops it was in the subject-line.
I've been working as a shop-manager in Norway, and I know that only old
women brings old bags to the shop.
I would sometimes sit in the check-out, and I asked everyone, 'do you want a
carrier'.
And sometimes men would reply, 'Of course I want a carrier, do you think I'm
an old woman ("gammel kjærring" in Norwegian)'.
I don't think you take my complaint seriously.
And your spelling isn't even right.
Could you please escalate this complaint, as I've overheard that I'm being
used as a 'target guy', I think this could be some mobster-activity.
I've also had more or less similar complaints against Tesco from before,
which you neighter took serious.
So I'm going to put a lawyer on you if you don't take this serious now, if I
get the oppertunity later.
My patience with you is ran out, unfortunately.
Bag for life, and poppy-bags, this isn't what I contact you about, it's the
harassment.
Is this so difficult for you to understand?
Bags for life and poppy-bags are fine.
But only as long as you also have the regular bags.
But you have made this into a discussion about bags, when it really is about
harrassment, so you just make me more annoyed really.
Is 'customer-support' something that your company don't know what means?
Erik Ribsskog
On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> I'm sorry to hear that you have been having problems obtaining carrier bags
> recently when you visit our Stores in Liverpool recently. I can understand
> how frustrating this must be for you.
>
> I have been unable to contact anyone as you have not said which stores you
> shop in. However, if you let me know I wold be more than happy to contact
> the stores concerned.
>
> However, If I might suggest that perhaps you may be able to purchase a Bag
> for Life when you visit one of our Stores. They start at 45pence and go up
> to over a £1.
>
> You would get Clubcard points for buying the bag, and an extra point in
> store every time that you used the bag. It would actually pay for itself in
> no time at all.
>
> These bags are heavy duty and have special slots for bottles to stand up in
> at the side so you can balance your shop.
>
> Once again, I'd like to apologise for any inconvenience this may have
> caused you.
>
> If you have any further queries please do not hesitate to contact me at
> customer.service@tesco.co.uk quoting TES7755298X.
>
> Kind Regards
>
>
> Frances Brierley
> Customer Service Manager
> Tesco Customer Service
>
> ----- Original Message -----
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 24 June 2010
> Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,
> in Liverpool
>
> Hi,
>
> lately, your shops in Liverpool, (the two shops mentioned above), have
> stopped ordering enough carrier-bags.
>
> So I have to buy the poppy-bags, if I can find them.
>
> But, your representative, at Liverpool One, the other day, was harrassing
> the customers.
>
> She told me to put more food in the carriers, than I had done.
>
> I think you staff go to close.
>
> I'm from Norway, and when I studied in Sunderland, my flat-mates and fellow
> exchange-students, from around Europe, told me I shouldn't drink the
> tap-water here.
>
> So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> shop,
> or carbonated water, or 'pop', if I can afford it, since I'm unemployed,
> and
> sometimes even lager.
>
> So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> because they are very thin.
>
> I remember once, when I was a child, and lived in Mellomhagen, in Norway,
> and my mother sent me to the Co-op shop, (Samvirkelaget), to buy several
> liters of milk etc.
>
> And then the carrier-bag, tore apart, from the weight of the milk, when I
> was half-way home.
>
> I was maybe six years old.
>
> What are one supposed to do then.
>
> One can put all of this in ones pocket.
>
> One have to stand there and look stupid.
>
> Like I had to, untill my mother came to find me, maybe 15 minutes later.
>
> The woman who I met who lived close to where this happened, didn't want to
> give me a carrier.
>
> So I don't think you can expect people to not use enough carriers, to get
> ones shopping home, with the carriers in one piece.
>
> This is harassment and patronising, that your representatives do.
>
> This I wanted do complain about.
>
> This seems like something they would do in the Soviet-union.
>
> I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> carrier-bags, I would drive to a another Rimi-shop, and borrow carrier-bags
> from them, untill we got more ourselves.
>
> This has happened to me three times, in the last week or two, in Liverpool.
>
> And if I complain, then I'm being harrassed by inpolite shop-workers, who
> tell me to put more food, in each bag.
>
> Next time, I'll ask them to go home with me then, and pick up everything
> that falls out, when the bags tear from the weight of to much food in them.
>
> And don't give me line that I got from the same shop-woman, about that I
> should save the enviroment.
>
> That's also to patronise your customers.
>
> I go to the shop to get food, not to be preached at.
>
> Is Tesco a food-shop or a radical environmental-organisation at war?
>
> Please explain this to me.
>
> And please get your shops to order enough carrier-bags.
>
> This is annoying, that you haven't got enough of them, and I think I'm
> going
> to shop a lot at Aldi, when that shop starts now this automn, in Liverpool
> City Center, because this never happened, when I lived in Sunderland, and
> shopped at Aldi there.
>
> Regards,
>
> Erik Ribsskog
>
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