Jeg sendte en ny e-post til United Utilites

Erik Ribsskog <eribsskog@gmail.com>

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To Helen Cosgrove/Fwd: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint

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Erik Ribsskog <eribsskog@gmail.com>	Sat, Nov 27, 2010 at 1:52 PM
To: Customer.Services@uuplc.co.uk
Hi, now, an hour ago, I got your letter in the post. But this was after the phone-call, this morning. So I send another e-mail now. It's fine for me to set up a Income and Expenditure-form, if you send me this. I'd rather we do this in writing, since I'm from Norway, I have sometimes problems communicating with your customer support, since many of them don't seem to have English as their first language, perhaps. And if the people on your customer-support, don't speak clear English, then I strugle a bit. So I'd rather you'd just send me a form in the post, if that's ok, (instead of calling me about this), if that's ok. Hope this alright, and thank you very much for your letter again! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Sat, Nov 27, 2010 at 10:51 AM Subject: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint To: Customer.Services@uuplc.co.uk Hi, on 25/11, I got a phone-call, from Helen C., in the afternoon. I told her to check my e-mail from earlier the same day, so that we were on level. Which she agreed to. And we agreed to take it from there. About an hour ago, a man in his twenties I think, with the name Avalies called me. I said I'd find my United Utilities-file. Then he just hang up. I can't see that Helen C., har done what she said on 25/11. I think I'm mobbed from employees in your company, (see also my first complaint). Why do someone, (asians), go in between the normal procedures here? Do you have problems with e.g. muslim mafia? Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Nov 25, 2010 at 12:17 PM Subject: Voicemail from Helen C. today/Fwd: Complaint To: Customer.Services@uuplc.co.uk Hi, I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November. I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then. (I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately). Hope this is alright! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Nov 18, 2010 at 5:45 PM Subject: Fwd: Complaint To: Customer.Services@uuplc.co.uk To clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate. But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11. So I reacon you don't want my money. And I'm unemployed so I have a lot of other expenses, so that's really no problem with me. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Nov 18, 2010 at 5:36 PM Subject: Complaint To: Customer.Services@uuplc.co.uk Hi, I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'. After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc). It says I have to return a Direct Debit mandate, before December 2. Yet today I got a text-message saying it's 'vital' for me, to call United Utilities. I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th. Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305). How can you do a thing like this? It's not even close to December 2, which was my time-limit, for setting up the Direct Debit. Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny. I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives. Erik Ribsskog

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