Jeg orker ikke å ringe British Gas, om de pengene jeg skylder dem, for det ender ofte i skriking, osv., har jeg funnet ut, her i England

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from British Gas (KMM3530278V57983L0KM)

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Mar 30, 2011 at 8:42 AM
To: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>
Hi, thank you very much for your e-mail! If it's ok, then I would please like to keep this in writing, as I don't want this to end up in any arguments, etc., on the phone. I'm also from Norway, so I think it's easier to express myself clear, in e-mails. Hope this is alright! Thanks in advance for any help! Best regards, Erik Ribsskog On Wed, Mar 30, 2011 at 5:06 AM, British Gas Customer Service <customer.service@contactus.britishgas.co.uk> wrote: Dear Mr Ribsskog This is in reference with the email you sent yesterday about your electricity account. I would like to let you know that you can discuss about the payment of £5.00 a month by calling us on 0800 048 0404* and we will be happy to help. Your last bill (issued on 5 January 2011) amount was for £197.91, out of which we received your payments of £107.00. Hence, the remaining balance of £90.91 is included in your recent bill as balance carried forward from the previous bill. Please contact us should you need any help in the future and thank you for contacting us. We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done. Kind regards Merista Nadar Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. *Calls free from BT Calling Plan. Mobile and other providers' charges may vary. We're open weekdays 8am - 8pm and Saturdays 8am - 6pm. Your enquiry ref: 1390480 Hi, I'm refering to your letter from 24/3. I've switched to Swalec now. Regarding the arrears, I'm on a budget in co-operation, with the CCCS, since I'm unemployed. I've started a web-shop now, so I hope I'll be able to pay more later. But in the mean-time, I can only offer to pay a token-payment, of £5 a month, until I find employment. I hope this is alright, and I'll try to get to work a lot with the webshop etc., so that I can pay what I owe you, as soon as possible. In the mean-time I can pay a token-payment of £5, a month, on e.g. giro or Direct Debit. Hope this is alright! Yours sincerely, Erik Ribsskog Your enquiry ref: 1390480 I've also sent about this earlier, so why do I have to send it again? Is this harassment? The figure on the bill says that my bill of £90.91 is overdue. But my bill was on £53. Then you changed it to £120, I think it was, (it was more than £100, I remember, and I can't afford to pay that much on my budget). Where do you take this £90 from? Well it doesn't matter, I've switched now anyway. But please stop inventing figures, so to speak :) Best regards, Erik Ribsskog Your Electricity Customer Reference Number: 850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

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