Jeg sendte en ny e-post til Tesco

Erik Ribsskog <eribsskog@gmail.com>

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Tesco

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Erik Ribsskog <eribsskog@gmail.com>	Mon, May 2, 2011 at 12:35 PM
To: Executive Response <ceo.customerservice@tesco.co.uk>
Hi, ok, that's very fine. Thank you very much! Best regards, Erik Ribsskog On Mon, May 2, 2011 at 11:11 AM, Executive Response <ceo.customerservice@tesco.co.uk> wrote: Dear Mr Ribsskog I am sorry that is has been necessary for you to have to contact us again so soon and I can understand how disappointed you must be. I have contacted Andrew Deignan, our Liverpool One Store Manager and have asked him to look into this issue and get back to me, I will let you know the outcome as soon as I have a response. Thank you again for taking the time to bring this to our attention. Kind Regards Yvonne Edmonds Customer Service Executive ----- Original Message ----- From: "Erik Ribsskog" <eribsskog@gmail.com> Date: 30 April 2011 Subject: Re: Tesco Hi, I know I said I wouldn't write in a while. But I'm a bit upset now. I've just been to Tesco Liverpool One again. And again, only Poppy bags and sandwich-bags. I noticed other customers also being annoyed. How can you have shop-managers like this? If I'm allowed to say my honest opinion. Regards, Erik Ribsskog On Wed, Apr 27, 2011 at 4:23 PM, Executive Response < ceo.customerservice@tesco.co.uk> wrote: > Dear Mr Ribsskog > > You are very welcome. I am confident that you will see an improvement very > shortly. > > Kind Regards > > Yvonne Edmonds > Customer Service Executive > > > > ----- Original Message ----- > From: "Erik Ribsskog" <eribsskog@gmail.com> > Date: 26 April 2011 > Subject: Re: Tesco > > Hi, > > thank you very much for your e-mail! > > I hope this will be better now then, and I'll just wait and look for a > while, and see if there's any improvement. > > Thank you very much again for your reply! > > Best regards, > > Erik Ribsskog > > > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response < > ceo.customerservice@tesco.co.uk> wrote: > > > Dear Mr Ribsskog > > > > Thanks for your response. I do understand your frustrations regarding > the > > lack of carrier bags at our self service tills. These tills should be > well > > stocked as these checkouts are aimed to make shopping quicker and clearly > if > > you are having to ask for carrier bags this is not the case. > > > > I have contacted Andrew Deignan, Store Manager in our Tesco Liverpool One > > store and have asked that this situation be addressed as soon as > possible. > > > > Customer feedback is very important to us as it helps us improve the > > service we provide. I am grateful to you for taking the time to bring > this > > matter to our attention and I do hope that we will continue to be of > service > > to you. > > > > Kind Regards > > > > Yvonne Edmonds > > Customer Service Executive > > > > > > ----- Original Message ----- > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > Date: 21 April 2011 > > Subject: Re: Tesco > > > > Hi, > > > > but if I ask for more carriers, in that shop, (Tesco Liverpool One), then > I > > sometimes gets a lesson about global warming. > > > > I go to the food-shop to buy food, not to learn about the environment. > > > > This is about your self-service check-out. > > > > There, the carriers aren't stocked properly, I can see, (remember I've > been > > working in many food shops, for many years). > > > > The level of carriers, are being kept, at a low stock-volume. > > > > I find this a bit annoying. > > > > But now I try to think of it in a humoristic way. > > > > When I go to the shop. > > > > Even if I think it's a bit ridiculous. > > > > At least I've got to bring you my opinion now. > > > > I'm going to reset myself, and see how this situation is in the future. > > > > Today I needed five carriers, for my shopping, and and at the > self-service > > check-out, it was exactly five carriers. > > > > So today it worked fine. > > > > But I'm wondering why don't you stock up proplerly with carriers. > > > > There's always like only 4 or 5 carriers, at the self-service check out. > > > > If any at all. > > > > It should be like properly stocked with carriers I think. > > > > Like with 50 or 100 carriers, at the check-out. > > > > It shouldn't be in the way, that one wonder if there are enough carriers > at > > the check-out, I think. > > > > If one go to Sainsburys or Mark and Spencers, then they always have > plenty > > of carriers at the self-service check out. > > > > Tesco haven't got plenty carriers at their self-service check outs. > > > > (At least not the one in Liverpool One). > > > > So this is a bit annoying, I think, that there are never plenty of > > carriers, > > because then it's like one more problem each day one buy food. > > > > Will there be enough carriers today. > > > > So why can't this shop be like other shops who have got plenty of > carriers? > > > > Other than this problem, I have to say this shop is very fine, (Tesco > > Superstore, at Liverpool One), and have a lot of different > > product-categories and a big assortment in every category. > > > > It's certainly a better shop, in that way, than any shop in Norway, I > > think, > > so I should perhaps not complain this much, I think now. > > > > So this is just as feedback. > > > > Thank you very much for your reply! > > > > Best regards, > > > > Erik Ribsskog > > > > > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response < > > ceo.customerservice@tesco.co.uk> wrote: > > > > > Dear Mr Ribsskog > > > > > > Thank you for replying to my email. I am very sorry if my response has > > > caused you additional disappointment as it was never my intention to do > > so. > > > > > > I can only re-iterate that the availability of carrier bags in our > stores > > > is not a company wide problem and should a customer require carrier > bags > > our > > > cashiers will provide these without hesitation. > > > > > > Clearly this has not been the case in the past and whilst I do > appreciate > > > your concerns, I can assure that we are committed to play our part in > > > minimising climate change. > > > > > > For further information on our commitment, please go to our website: > > > > > > http://cr2010.tescoplc.com/environment.aspx > > > > > > Thank you again for taking the time to bring your further comments to > our > > > attention. > > > > > > Kind Regards > > > > > > Yvonne Edmonds > > > Customer Service Executive > > > > > > > > > > > > ----- Original Message ----- > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > Date: 20 April 2011 > > > Subject: Fwd: Update/Fwd: Tesco > > > > > > Hi, > > > > > > to conclude for today. > > > > > > I think that you are using this with 'Carbon footprint', as an excuse, > to > > > more or less force your custommers, to use fewer carriers, so as to > > squeeze > > > more money out of them. > > > > > > Am I right? > > > > > > Regards, > > > > > > Erik Ribsskog > > > > > > > > > ---------- Forwarded message ---------- > > > From: Erik Ribsskog <eribsskog@gmail.com> > > > Date: Wed, Apr 20, 2011 at 2:32 PM > > > Subject: Update/Fwd: Tesco > > > To: ceo.customerservice@tesco.co.uk > > > > > > > > > Hi again, > > > > > > I just thought a bit more a bit. > > > > > > And you are using the term 'Carbon footprint'. > > > > > > But this is really about sustainability. > > > > > > This with 'footprint', is really just an abstraction, or an idionome, > > used > > > to brainwash people I think, here in the UK. > > > > > > Tesco are a global company, and only Wal-Mart earn more money, I've > read, > > > in > > > the World, of food-shop-chains. > > > > > > So you should plant some threes in the rain-forrest, I think, than > > blindly > > > using this British idonome/term 'Carbon _footprint_'. > > > > > > Just as feedback from one of your customers from Norway, and who has > > worked > > > as a Food Shop Manager there. > > > > > > Best regards, > > > > > > Erik Ribsskog > > > > > > > > > ---------- Forwarded message ---------- > > > From: Erik Ribsskog <eribsskog@gmail.com> > > > Date: Wed, Apr 20, 2011 at 1:34 PM > > > Subject: Re: Tesco > > > To: Executive Response <ceo.customerservice@tesco.co.uk> > > > > > > > > > Hi, > > > > > > this with the restriction of the carrier-bags, in the shops, is > > > un-traditional. > > > > > > (Because I've been shopping food, since the 70's, and this has never > > > happened to me before). > > > > > > It also says on your carriers, that they are 'biodegradable', I see > here > > > now, on a Tesco carrier-bag, I had at home. > > > > > > So this is just some non-sense, I think. > > > > > > You should rather plant some threes in the rain-forrest, than > > > harrasing/policing your customers like this. > > > > > > You are now the Carbon footprint-police, in an anoying and > untraditional > > > way, in your shops. > > > > > > I call this pure harrasment of your customers. > > > > > > This is a disgrace, I think. > > > > > > Erik Ribsskog > > > > > > > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response < > > > ceo.customerservice@tesco.co.uk> wrote: > > > > > > > Dear Mr Ribsskog > > > > > > > > Further to my previous email, I am very sorry that you have > experienced > > > > problems with the availability of carrier bags in some of our stores > > and > > > I > > > > can appreciate how inconvenient this must be for you. > > > > > > > > I have discussed the details of your complaint with the Store > Managers > > in > > > > our Liverpool stores. Although there is not a company wide problem > > with > > > the > > > > availability of carrier bags, I have asked that the necessary action > is > > > > taken to make sure that this situation does not happen again. > > > > > > > > Our approach to carrier bags is based on our commitment to help > > customers > > > > halve their carbon footprint by 2020. > > > > > > > > As a company, we are committed to reducing single-use carrier bags as > > > part > > > > of our wider strategy to play our part in combating climate change. > We > > > > believe that climate change will only be tackled successfully if > people > > > > become enthusiastic champions for a lower-carbon lifestyle. > > > > > > > > Our customers tell us that they would like to use fewer bags, but > also > > > that > > > > they want bags to be available when they forget to bring their own. > > > Rather > > > > than restricting the use of carrier bags completely, we want to make > it > > > easy > > > > for customers to re-use their own bags so that it becomes a core part > > of > > > > their shopping trip. > > > > > > > > We offer a range of affordable reusable bags in all our stores, and > > > instead > > > > of displaying carrier bags at checkouts, our staff ask customers if > > they > > > > will be reusing bags and offer them single-use bags if not. We also > > offer > > > > green Clubcard points to customers who re-use bags in store. A Tesco > > > > customer now uses about 60% fewer carrier bags than in August 2006, > > when > > > we > > > > first introduced green Clubcard points. In terms of recycling, at > the > > > end > > > > of their life Tesco carrier bags can be recycled at most Tesco stores > > and > > > > through Tesco.com delivery drivers. > > > > > > > > I do appreciate you taking the time to bring this matter to our > > attention > > > > as this will give us the opportunity to put things right. > > > > > > > > Kind Regards > > > > > > > > Yvonne Edmonds > > > > Customer Service Executive > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > > Date: 08 April 2011 > > > > Subject: Re: Tesco > > > > > > > > Hi, > > > > > > > > thank you for your e-mail! > > > > > > > > It was also the same problem at Tesco, Liverpool One yesterday and > > today. > > > > > > > > Yesterday, you only had small carriers, so I asked the Tesco-woman > > there, > > > > if > > > > the carriers where for tooth-paste. > > > > > > > > And she said they were for sandwiches. > > > > > > > > But how can people carry 2 liter bottles of water/cola etc., in > > > > sandwich-carriers? > > > > > > > > And today, there were almost no carriers in the automated check-outs. > > > > > > > > I lived in London a couple of weeks, at the beginning of 2005, and in > > > > Kensington, they had a Sainsburys with self-service check-outs, > already > > > in > > > > 2005. > > > > > > > > And they were never out of carriers. > > > > > > > > I shoped there a lot of times. > > > > > > > > I also have a complaint against W.H. Smith/the Post Office, in > > Liverpool > > > > One, where I wonder if they are infected with devil-worshipers/al > > quaida. > > > > > > > > Is this with few carriers a muslim tradition? > > > > > > > > Once in a muslim Off Licence in Sunderland, (near the Forge where I > > > lived, > > > > I > > > > studied at the University of Sunderland), they were also out of > > carriers. > > > > > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering? > > > > > > > > Is this why they're always low on carriers? > > > > > > > > I've seen the muslims praying and protesting outside of this shop, > > > against > > > > Kadaffi, etc. > > > > > > > > Aren't Tesco shops supposed to be Tesco-shops, even if they are in a > > > > muslim, > > > > catholic or whatever area. > > > > > > > > Shouldn't one expect to get the same level of service in any > > Tesco-shop? > > > > > > > > Just something I thought about here. > > > > > > > > Best regards, > > > > > > > > Erik Ribsskog > > > > > > > > > > > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response < > > > > ceo.customerservice@tesco.co.uk> wrote: > > > > > > > > > Dear Mr Ribsskog > > > > > > > > > > Thank you for your email, which has been forwarded to our Chief > > > > Executive's > > > > > office. Please accept my apologies for the delay in replying to > you. > > > > > > > > > > I am currently looking into the details of your complaint and will > > > > contact > > > > > you again shortly. > > > > > > > > > > Kind Regards > > > > > > > > > > Yvonne Edmonds > > > > > Customer Service Executive > > > > > > > > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > > > Date: 06 April 2011 > > > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: > > > TES7757419X > > > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and > Liverpool > > > One, > > > > in > > > > > Liverpool > > > > > > > > > > Hi, > > > > > > > > > > thank you for your e-mail. > > > > > > > > > > It's the first time I've heard of a food-shop-chain not being able > to > > > get > > > > > hold of enough carrier bags. > > > > > > > > > > I don't buy this. > > > > > > > > > > There are thousands of suppliers of carrier-bags, in the world. > > > > > > > > > > You must be lying I think. > > > > > > > > > > I'd like this complaint to be escalated again, to the Tesco > Managing > > > > > Director. > > > > > > > > > > Erik Ribsskog > > > > > > > > > > > > > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service < > > > > > customer.service@tesco.co.uk> wrote: > > > > > > > > > > > Dear Erik > > > > > > > > > > > > Thank you for your reply. > > > > > > > > > > > > Please allow me to introduce myself. My name is Richard Kemp and > I > > > am > > > > a > > > > > > Team Leader at Tesco Customer Services. I have been asked to > email > > > you > > > > > as > > > > > > you have requested your email to be escalated to a Manager. > > > > > > > > > > > > Firstly, please allow me to apologise for any disappointment and > > > > > > inconvenience caused to you in regards the lack of availability > of > > > our > > > > > > Carrier Bags. I can appreciate your concerns and I apologise for > > > this. > > > > > > > > > > > > In regards the lack of Carrier Bags in our Stores, We are aware > > that > > > > > there > > > > > > are not enough Carrier Bags for our customers and that Stores are > > > > > frequently > > > > > > running low on them, however, we are taking the necessary > > precautions > > > > so > > > > > > that we can prevent this happening again. Our Suppliers are > aware > > > and > > > > > they > > > > > > are doing all they can to send more to us. > > > > > > > > > > > > With this in mind, we do encourage our Customers to bring in > their > > > own > > > > > > Carrier Bags so that they can gain extra Clubcard points as an > > > > incentive > > > > > to > > > > > > reduce the amount used and recycle to be greener in the > > environment. > > > > > > > > > > > > I hope you can appreciate our position on this matter and that I > > have > > > > > > explained this for you. > > > > > > > > > > > > In addition, I was concerned to hear of the problems that you are > > > > having > > > > > > with your Prawn Curries and them beeping at the Self Service > > > Checkouts. > > > > > > Before I can comment on this, I ask that you expand on this and > > > advise > > > > > me > > > > > > what exactly you mean as I do not want to give you an answer that > > is > > > > not > > > > > > relevant. > > > > > > > > > > > > Once more, I would like to thank you for taking the time to > contact > > > me > > > > > and > > > > > > I am sorry to hear that you feel you are being harassed in our > > Stores > > > > > with > > > > > > regards to your complaint. Please let me assure you this is not > > our > > > > > > intention and I hope that we can continue to look forward to you > > > loyal > > > > > > custom at Tesco. > > > > > > > > > > > > Kind Regards > > > > > > > > > > > > > > > > > > Richard Kemp > > > > > > Team Leader > > > > > > Tesco Customer Service > > > > > > > > > > > > ----- Original Message ----- > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > > > > Date: 06 April 2011 > > > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: > > TES7757419X > > > > Re: > > > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool > > One, > > > > in > > > > > > Liverpool > > > > > > > > > > > > Hi, > > > > > > > > > > > > also, you make the prawn curry beep, in the un-manned check-out. > > > > > > > > > > > > (The £1 Frozen Tesco Prawn Curry). > > > > > > > > > > > > Is this because I buy the frozen curries, sometimes on week-days, > > and > > > > > have > > > > > > complained on the shortage in carriers? > > > > > > > > > > > > You sometimes only have a few carriers, in the un-manned > > check-outs. > > > > > > > > > > > > Why is this? > > > > > > > > > > > > Why don't you do it properly, when you stock carriers? > > > > > > > > > > > > It's like you keep it at only a few carriers. > > > > > > > > > > > > I wonder is this some kind of harassment of me/the customers. > > > > > > > > > > > > I've worked as a food shop manager myself, and think this is > > > peculiar. > > > > > > > > > > > > Just as a new complaint, in this complaint-case, I think I have > to > > > call > > > > > it. > > > > > > > > > > > > Regards, > > > > > > > > > > > > Erik Ribsskog > > > > > > > > > > > > > > > > > > ---------- Forwarded message ---------- > > > > > > From: Erik Ribsskog <eribsskog@gmail.com> > > > > > > Date: Fri, Apr 1, 2011 at 5:50 PM > > > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd: > > TES7757419X > > > > Re: > > > > > > Re: > > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, > > in > > > > > > Liverpool > > > > > > To: Tesco Customer Service <customer.service@tesco.co.uk> > > > > > > > > > > > > > > > > > > Hi, > > > > > > > > > > > > but the shop I mentioned, is sometimes out of regular > carrier-bags. > > > > > > > > > > > > So one have to use the smallest carrier-bags, or buy some bags > > > without > > > > > your > > > > > > logo on. > > > > > > > > > > > > Shouldn't you have any goods in stock, including regular > > > carrier-bags? > > > > > > > > > > > > It seems to me that you avoid this issue. > > > > > > > > > > > > Do you police that customers don't pollute to much, in the > > check-out? > > > > > > > > > > > > By refusing to let them have enough carriers? > > > > > > > > > > > > Are you the pollution-police? > > > > > > > > > > > > I don't think people should be harrased in the shops. > > > > > > > > > > > > You could use your Clubcard-leaflets, or something, to inform > > people > > > > > about > > > > > > the environment, etc. > > > > > > > > > > > > But it should be in the way, that one almost have to start > fighting > > > > with > > > > > > Tesco-staff, or look all around the shop, to find carriers. > > > > > > > > > > > > I've worked as a food shop manager, for ten years, and have > bought > > my > > > > own > > > > > > groceries, since the 80's. > > > > > > > > > > > > And this shortage of carriers, I've only seen once before. > > > > > > > > > > > > And that was in an immigrant-shop in Sunderland, which had ran > out > > of > > > > > > carriers, right before Christmas 2004. > > > > > > > > > > > > I can't see that you appologise here, for running out of > carriers. > > > > > > > > > > > > This I think is a bit strange, since I've worked with > > > custommer-support > > > > > for > > > > > > many years and gone to business Upper Secondary-school and > > University > > > > > > College. > > > > > > > > > > > > So maybe you could let your line-manager have a look at my > > complaint > > > > for > > > > > a > > > > > > second opinion, I'm wondering. > > > > > > > > > > > > Thanks in advance for any help! > > > > > > > > > > > > Regards, > > > > > > > > > > > > Erik Ribsskog > > > > > > > > > > > > > > > > > > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service < > > > > > > customer.service@tesco.co.uk> wrote: > > > > > > > > > > > > > Dear Erik > > > > > > > > > > > > > > Thank you for your email. > > > > > > > > > > > > > > We adjust the specification of our bags from time to time, to > > > strike > > > > > that > > > > > > > difficult balance between their environmental impact and > ensuring > > > the > > > > > > bags > > > > > > > are strong enough for customers to use with confidence. > > > > > > > > > > > > > > We started to issue new carrier bags to our stores in February > > > > 2011.Our > > > > > > old > > > > > > > bags were too thin, which meant that customers were using more > of > > > > them, > > > > > > for > > > > > > > example by not filling bags fully or by double bagging. > Customers > > > > also > > > > > > told > > > > > > > us they couldn’t reuse the weaker bags at home, and there were > a > > > > small > > > > > > > number of occasions when bags split when they were full of > > > shopping. > > > > > > > > > > > > > > Our new bags no longer have the biodegradable additive in them, > > > which > > > > > > made > > > > > > > them weaker. Removing this additive will help make our bags > > > stronger > > > > > > > addressing recent customer concerns and helping re-use and > > > recycling. > > > > > > > > > > > > > > We have taken the step to remove the biodegradable additive > > because > > > - > > > > > > > having reviewed the science - we believe that we can help to > > reduce > > > > > > > single-use carrier bags more effectively through encouraging > > re-use > > > > and > > > > > > > recycling. We offer a range of affordable reusable bags in all > > our > > > > > > stores, > > > > > > > and instead of displaying carrier bags at checkouts, our staff > > ask > > > > > > customers > > > > > > > if they will be reusing bags and offer them single-use bags if > > not. > > > > > > > > > > > > > > We also offer green Clubcard points to customers who re-use > bags > > in > > > > > > store. > > > > > > > A Tesco customer now uses more than 50% fewer carrier bags than > > in > > > > > August > > > > > > > 2006, when we first introduced green Clubcard points. In terms > of > > > > > > recycling, > > > > > > > at the end of their life Tesco carrier bags can be recycled at > > most > > > > > Tesco > > > > > > > stores and through Tesco.com delivery drivers. > > > > > > > > > > > > > > If you have any further queries please do not hesitate to > contact > > > me > > > > at > > > > > > > customer.service@tesco.co.uk quoting TES9353027X. > > > > > > > > > > > > > > Kind Regards > > > > > > > > > > > > > > > > > > > > > Matthew Maycock > > > > > > > Customer Service Manager > > > > > > > Tesco Customer Service > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > > > > > Date: 12 March 2011 > > > > > > > Subject: Complaint about 'shortage' on carriers/Fwd: > TES7757419X > > > Re: > > > > > Re: > > > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool > One, > > > in > > > > > > > Liverpool > > > > > > > > > > > > > > Hi, > > > > > > > > > > > > > > I shop in the Tesco-shop in Liverpool One, (the Super shop), > > since > > > > it's > > > > > > the > > > > > > > shop with most 'order-lines', in Liverpool City Centre, and you > > > have > > > > > low > > > > > > > prices, on your 'value'-line. > > > > > > > > > > > > > > (I'm unemployed you see). > > > > > > > > > > > > > > There is a problem, with that almost every time I go to that > > shop, > > > > > (this > > > > > > > was > > > > > > > also a problem on Thursday, and also in 2010, like one can see > in > > > my > > > > > > > forwarded e-mail). > > > > > > > > > > > > > > Why are you also out of carrier-bags? > > > > > > > > > > > > > > I also shop at Aldi, Lidl and Home Bargains, and they are never > > out > > > > of > > > > > > > carrier-bags. > > > > > > > > > > > > > > I've also been a shop-manager in the Rimi-chain, in Norway, > from > > > 1998 > > > > > to > > > > > > > 2002, and if we had forgotten to order carriers, then we drove > > and > > > > > > > collected > > > > > > > them at another Rimi-shop. > > > > > > > > > > > > > > This is a re-occouring problem at this Tesco-shop. > > > > > > > > > > > > > > How can there be a shortage in carrier-bags? > > > > > > > > > > > > > > I've also worked in packaging, on behalf of Packaging Europe, > in > > > > > Norwich, > > > > > > > and I know that there are thousands of suppliers of > carrier-bags, > > > in > > > > > > > Europe. > > > > > > > > > > > > > > This must be a manager-problem at Tesco Hanover St., (the Super > > > > shop), > > > > > I > > > > > > > think. > > > > > > > > > > > > > > There's nothing super about a shop which haven't got carriers. > > > > > > > > > > > > > > So you should maybe call it 'almost Super Shop'. > > > > > > > > > > > > > > Something like that. > > > > > > > > > > > > > > And please don't ask me to call you again about this. > > > > > > > > > > > > > > If you can't write it in an e-mail, it's because you have > > something > > > > to > > > > > > > hide, > > > > > > > it seems to me. > > > > > > > > > > > > > > This is very poor customer-service by Tesco! > > > > > > > > > > > > > > Regards, > > > > > > > > > > > > > > Erik Ribsskog > > > > > > > > > > > > > > > > > > > > > ---------- Forwarded message ---------- > > > > > > > From: Tesco Customer Service <customer.service@tesco.co.uk> > > > > > > > Date: Tue, Jul 6, 2010 at 3:55 PM > > > > > > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at > > > > Clayton > > > > > > Sq. > > > > > > > and Liverpool One, in Liverpool > > > > > > > To: eribsskog@gmail.com > > > > > > > > > > > > > > > > > > > > > Hi Erik > > > > > > > > > > > > > > Firstly, I'd like to apologise for the delay in getting back to > > > you. > > > > > > > Please > > > > > > > let me assure you that we always try to respond to our > customers' > > > > > queries > > > > > > > in > > > > > > > a timely manner and I'm sorry that due to high volumes of > > contact, > > > > this > > > > > > has > > > > > > > not happened on this occasion. > > > > > > > > > > > > > > Having read your email thoroughly I think this would be best > > > resolved > > > > > if > > > > > > we > > > > > > > could talk this through. So, if you can email me back your > > > telephone > > > > > > > number > > > > > > > with a convenient time to call then I will contact you. If you > > > would > > > > > > > prefer, I can be contacted on 01382 822528. > > > > > > > > > > > > > > If you have any further queries please do not hesitate to > contact > > > us > > > > at > > > > > > > customer.service@tesco.co.uk quoting TES7757419X. > > > > > > > > > > > > > > Kind Regards > > > > > > > > > > > > > > > > > > > > > Keir Duncan > > > > > > > Team Leader > > > > > > > Tesco Customer Service > > > > > > > > > > > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > > > > > Date: 24 June 2010 > > > > > > > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and > > > > > Liverpool > > > > > > > One, in Liverpool > > > > > > > > > > > > > > Hi, > > > > > > > > > > > > > > this isn't about the carrier-bags, this is about the > harrassment. > > > > > > > > > > > > > > I also mentioned which shops it was in the subject-line. > > > > > > > > > > > > > > I've been working as a shop-manager in Norway, and I know that > > only > > > > old > > > > > > > women brings old bags to the shop. > > > > > > > > > > > > > > I would sometimes sit in the check-out, and I asked everyone, > 'do > > > you > > > > > > want > > > > > > > a > > > > > > > carrier'. > > > > > > > > > > > > > > And sometimes men would reply, 'Of course I want a carrier, do > > you > > > > > think > > > > > > > I'm > > > > > > > an old woman ("gammel kjærring" in Norwegian)'. > > > > > > > > > > > > > > I don't think you take my complaint seriously. > > > > > > > > > > > > > > And your spelling isn't even right. > > > > > > > > > > > > > > Could you please escalate this complaint, as I've overheard > that > > > I'm > > > > > > being > > > > > > > used as a 'target guy', I think this could be some > > > mobster-activity. > > > > > > > > > > > > > > I've also had more or less similar complaints against Tesco > from > > > > > before, > > > > > > > which you neighter took serious. > > > > > > > > > > > > > > So I'm going to put a lawyer on you if you don't take this > > serious > > > > now, > > > > > > if > > > > > > > I > > > > > > > get the oppertunity later. > > > > > > > > > > > > > > My patience with you is ran out, unfortunately. > > > > > > > > > > > > > > Bag for life, and poppy-bags, this isn't what I contact you > > about, > > > > it's > > > > > > the > > > > > > > harassment. > > > > > > > > > > > > > > Is this so difficult for you to understand? > > > > > > > > > > > > > > Bags for life and poppy-bags are fine. > > > > > > > > > > > > > > But only as long as you also have the regular bags. > > > > > > > > > > > > > > But you have made this into a discussion about bags, when it > > really > > > > is > > > > > > > about > > > > > > > harrassment, so you just make me more annoyed really. > > > > > > > > > > > > > > Is 'customer-support' something that your company don't know > what > > > > > means? > > > > > > > > > > > > > > Erik Ribsskog > > > > > > > > > > > > > > > > > > > > > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service < > > > > > > > customer.service@tesco.co.uk> wrote: > > > > > > > > > > > > > > > Dear Erik > > > > > > > > > > > > > > > > I'm sorry to hear that you have been having problems > obtaining > > > > > carrier > > > > > > > bags > > > > > > > > recently when you visit our Stores in Liverpool recently. I > can > > > > > > > understand > > > > > > > > how frustrating this must be for you. > > > > > > > > > > > > > > > > I have been unable to contact anyone as you have not said > which > > > > > stores >

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