Hi,
I now was at one of your branches in Liverpool.
And I was told that this with that I couldn't use my visa-card in all cash-machines any longer was just that you messed with my bank-account.
I was offered to get my account switched back again so that I could use it in other bank's cash-machines.
Why have you lied to me about this?
I don't think it's right that I should accept being lied to like this.
Erik Ribsskog
On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
You may use your Visa Debit Card abroad, wherever a Visa Logo is
displayed. Charges apply for using your debit card abroad.
Thank you
Chloe
Bullock
Customer
Relations
Sent: 21 October 2011 15:40To: ~ RBS Customer
Relations Subject: Re: RBS.co.uk Website:
Complaint
Ok,
thanks very much!
What if I go abroad, (even if I can't afford it now).
Can I use the RBS-card on cashpoints abroad?
Thank you very much in advance for your reply!
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:
Dear Mr
Ribsskog
You may use your Visa Debit card
for a point of sale in any retailers shop, which provide the Visa logo as
accepted.
You may also take cash out of any
RBS, NatWest, Ulster Bank cash machines. You may also access cash via a RBS
branch or over the counter at the Post Office.
Regards
Chloe
Bullock
Customer
Relations
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October 2011 15:29
To: ~ RBS Customer Relations
Subject:
Re: RBS.co.uk Website:
Complaint
Hi ok,
can I use the RBS-card at Tesco and Aldi etc. now then?
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear
Mr Ribsskog
Thank you for your e-mail.
The Royal Bank of
Scotland have made a decision to simpilfy their
current accounts. All
basic current accounts will shortly be merged over
to an account called a
basic account.
All customers are being notified, if you require more
information please
call our Customer Services Team on 08457 24 24
24.
All account numbers and sort codes will stay the
same.
Kind Regards
Chloe Bullock
Case
Handler
-----Original Message-----
From: ~ eC&I Web
Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer
Relations
Subject: RBS.co.uk Website: Complaint
This email originates
from the rbs.co.uk website.
Please reply to this
message within 2 working days.
RBS.co.uk Website:
Complaint
field1 : You are sending me text-messages that my
bank-account will be
changed from a current account to a basic
account.
I have not initiated this.
What's going on, I was
wondering.
Erik Ribsskog
Type of feedback :
complaint
Area feedback relates to : other
Are you a Royal
Bank of Scotland customer? : true
Sort code : 16-24-06
First
Name : Erik
Surname : Ribsskog
Title : Mr
Email Address
: eribsskog@gmail.com
Telephone number
:
Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES
=======END OF
MESSAGE======
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