Jeg sendte en ny e-post til Tesco

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: Email to Chief Executive's office ref.11922637

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Jan 17, 2012 at 12:07 PM
To: ceo.customerservice@tesco.co.uk
Hi, sorry, the date should be 7/1. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, Jan 17, 2012 at 12:03 PM Subject: Re: Email to Chief Executive's office ref.11922637 To: ceo.customerservice@tesco.co.uk Hi, the date of the transaction was Saturday 14/1. And the amount was: £1.37. I shopped in one of the automated check-outs. It was in the afternoon. I used my RBS-card, when I paid, so I think that RBS probably would know the time of this transaction, etc., in more detail. Best regards, Erik Ribsskog On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> wrote: Dear Mr Ribsskog Thank you for your reply. I appreciate that you do not have the relevant details to hand at present. You may forward the transaction details to me at your own convenience, and I will duly ask the Store Manager to investigate. Thank you once more for taking the time to write to our Chief Executive's office. I look forward to your reply. Kind Regards Ryan Fitzpatrick Customer Service Executive .................. Original Message .................. To: ceo.customerservice@tesco.co.uk From: eribsskog@gmail.com Received: 13/01/2012 Subject: Re: Email to Chief Executive's office ref.11922637 Hi, well I was thrown out from the hostell now so this could take some time. Regards, Erik Ribsskog On 1/13/12, ceo.customerservice@tesco.co.uk <ceo.customerservice@tesco.co.uk> wrote: > Dear Mr Ribsskog > > Thank you for your response. I appreciate that you would like an explanation > as to why the fault occurred. > > To this end, I would be grateful if you could send me the transaction > details listed on your receipt. > > Upon receiving these details, I will ask the Store Manager to check the > specific transaction. Should he be able to ascertain what went wrong on this > occasion, I will advise you accordingly. > > Please accept my apologies for any further inconvenience this may cause. > > Thank you once for taking the time and trouble to write to our Chief > Executive's office. > > Kind Regards > > Ryan Fitzpatrick > Customer Service Executive > > .................. Original Message .................. > > To: ceo.customerservice@tesco.co.uk > From: eribsskog@gmail.com > Received: 12/01/2012 > > Subject: Re: johan mjallby > > Hi, > > thank you for your e-mail. > > I think it also would be fine if you investigated what happened. > > I understand from working as a Shop Manager that the > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges > Sunderland. > > But that this payment-system probably is the same around the UK, in Tesco, > (and probably other shops). > > It isn't any fun to suddently stand in the shop, and not being able to buy > food, even if one have money on one's bank-account. > > In this incident I had exactly the amount the goods costed. > > On my bank-account-balance. > > So I think that system could have a bug if one buy goods so that ones > balance is exactly £0.00 after one have paid. > > Then I suspect it could be a bug, on that system. > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS > who mess with payments. > > I also send a copy e-mail to RBS in case they know more about what could > have caused the error. > > Thanks again for the help! > > Best regards, > > Erik Ribsskog > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote: > >> ** >> Dear Mr Ribsskog >> >> Thank you for your reply. I am grateful to you for providing your new >> address details. >> >> Please be assured that I have posted your Moneycard today. It should >> arrive within the next few days. >> >> I trust this will resolve the matter to your satisfaction. >> >> Thank you once more for taking the time and trouble to write to our Chief >> Executive's office. >> >> >> Kind Regards >> >> >> Ryan Fitzpatrick >> Customer Service Executive >> >> >> [image: Tesco Logo] >> >> .................. Original Message .................. >> >> To: ceo.customerservice@tesco.co.uk >> From: eribsskog@gmail.com >> Received: 11/01/2012 >> >> >> >> Subject: Re: Email to Chief Executive's office ref.11922637 >> >> Hi, >> >> my new address is: >> >> Erik Ribsskog >> Azalea Lodge >> 1-2 Azalea Terracce North >> Sunderland >> SR2 7ES >> >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004, >> and >> moved to the UK to study at the University of Sunderland, in 2004, but >> then >> I got problems with the study-loan-bank in Norway, and this lead >> eventually >> to that I went back to Norway, in 2005, and worked for free with >> lumberjack-work, on some relatives farm, because my uncle have been in a >> motorcycle-accident and can't do much work like that. >> >> When I had cleaned up most of the farm-forrest-area, then a team showed >> up, >> who try to murder me, I then ran to the UK again, and ended up in >> Liverpool, where the Police just told me to 'come back if something >> happes'. >> >> And this was in 2005, and this is really where it is still. >> >> So I don't really know very much about what's going on, since noone tells >> me anything. >> >> Regards, >> >> Erik Ribsskog >> >> >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote: >> >> > ** >> > Dear Mr Ribsskog >> > >> > Thank you for your email to our Chief Executive’s office, to which I >> > have >> > been asked to respond. >> > >> > I was concerned to learn that your card was initially not accepted at >> > our >> > Sunderland Metro store, but you were subsequently charged. I can >> appreciate >> > how disappointing this must be, and would like to apologise for any >> > inconvenience caused. >> > >> > I have discussed the matter with the Store Manager, who was equally >> > concerned to learn of your complaint. He was regrettably unable to >> explain >> > why this occurred, but has assured me that he will remain vigilant with >> > respect to this, and take corrective action should it occur again. >> > >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an >> > apology. I trust you will accept this with my best wishes. >> > >> > Thank you for taking the time and trouble to write to our Chief >> > Executive’s office. >> > >> > Kind Regards >> > >> > >> > Ryan Fitzpatrick >> > Customer Service Executive >> > >> > [image: Tesco Logo] >> > >> > .................. Original Message .................. >> > >> > To: ceo.customerservice@tesco.co.uk >> > From: eribsskog@gmail.com >> > Received: 07/01/2012 >> > >> > >> > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office >> > ref.11922637 >> > >> > Hi, >> > >> > since August, I've been thrown out, in an unfair court-case, in >> Liverpool. >> > >> > I now live in Sunderland. >> > >> > About an hour ago, I was at your Tesco Metro-shop, in the Bridges >> shopping >> > centre, in Sunderland. >> > >> > I shopped for £1.37, (since I also was at Iceland, I have to admit). >> > >> > But the machine didn't accept my card. >> > >> > When I got home now, I checked my online banking. >> > >> > And I can see that my RBS-account have been charged for £1.37. >> > >> > So I think your system might have a bug. >> > >> > Something like that. >> > >> > Could you please compensate me for the money I lost and my time, I was >> > wondering. >> > >> > Thanks in advance for any help! >> > >> > Yours sincerely, >> > >> > Erik Ribsskog >> > >> > >> > ---------- Forwarded message ---------- >> > From: Erik Ribsskog <eribsskog@gmail.com> >> > Date: Mon, Aug 15, 2011 at 4:14 PM >> > Subject: Re: Email to Chief Executive's office ref.11922637 >> > To: ceo.customerservice@tesco.co.uk >> > >> > >> > Ok, >> > >> > then I undestand. >> > >> > Unfortunately, Liverpool County Court still drags people to their court, >> > even during a riot, I didn't go, since I haden't prepared for the >> meeting, >> > since I hadn't gotten a letter regarding a hearing, from them. >> > >> > So it's possible I'm not going to be shopping in that shop any longer, >> > if >> > I'm being thrown out. >> > >> > Thank you very much for informing about this. >> > >> > Maybe the shop should have had a poster on it, informing about this, >> > with >> > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop >> > Manager in Norway, I wonder about things like this). >> > >> > Thank you very much again for your reply! >> > >> > Best regards, >> > >> > Erik Ribsskog >> > >> > >> > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> >> wrote: >> > >> > > ** >> > > Dear Mr Ribsskog >> > > >> > > Thank you for your email addressed to our Chief Executive's office, to >> > > which I have been asked to respond. >> > > >> > > I was sorry to learn that our Liverpool One store was closed before >> > > the >> > > advertised time of 10pm on Saturday night. I can appreciate how >> > > inconvenient this must have been, and would like to apologise for any >> > > inconvenience caused. >> > > >> > > I have discussed this matter with Andy Deignan, the Store Manager. He >> was >> > > sorry to learn of your complaint, and asked me to apologise on his >> > behalf. >> > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a >> > > police request. This request came in light of the trouble which >> occurred >> > in >> > > many cities last week. >> > > >> > > I apologise for any disappointment caused, but hope you can now >> > appreciate >> > > why the store was closed early last week. >> > > >> > > Thank you for taking the time to write to our Chief Executive’s >> office. I >> > > do hope we can continue to look forward to your valued custom. >> > > >> > > Kind Regards >> > > >> > > >> > > Ryan Fitzpatrick >> > > Customer Service Executive >> > > >> > > [image: Tesco Logo] >> > > >> > > .................. Original Message .................. >> > > To: ceo.customerservice@tesco.co.uk >> > > From: eribsskog@gmail.com >> > > Received: 13/08/2011 >> > > Subject: Complaint >> > > >> > > Hi, >> > > >> > > I wanted to complain about your shop, in Liverpool One, (the Tesco >> > > Superstore here). >> > > >> > > It says on the door, that it closed on 10 pm., on Saturdays. >> > > >> > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then >> the >> > > hop was closed. >> > > >> > > (See attached pictures). >> > > >> > > I've checked the clock on my mobile again now, and it show the right >> > time. >> > > >> > > What's going on, I was wondering, why does your shop close early? >> > > >> > > (This was also the case one night earlier this week, I remember, on >> > > Wednesday, I think it was, that this shop closed early). >> > > >> > > Hope you can explain this, since I had to shop in your other shop, at >> > > Clayton Sq., where they don't have that much budget and other stock, >> > (since >> > > I'm unemployed, and they were sold out on noodles, etc). >> > > >> > > Yours sincerely, >> > > Erik Ribsskog >> > > >> > > ------------------------------ >> > > This is a confidential email. Tesco may monitor and record all emails. >> > The >> > > views expressed in this email are those of the sender and not Tesco. >> > > >> > > Tesco Stores Limited >> > > Company Number: 519500 >> > > Registered in England >> > > Registered Office: Te

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