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mandag 12. november 2012

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Gmail - RE: Norwegian speaking roles







Gmail



Erik Ribsskog
<eribsskog@gmail.com>








RE: Norwegian speaking roles








Erik Ribsskog

<eribsskog@gmail.com>




Mon, Nov 12, 2012 at 9:49 PM




To:
Steven Moore <steven@recruitmentdirect.net>


Cc:
Melanie Wright <MWright@ingeus.co.uk>





Hi,

yes, I hope I'll hear from Employement Advisor Melanie Wright, at Ingeus, about this.

Then I'll update you right away.

Thanks again for the e-mail!

Best regards,


Erik Ribsskog
On Mon, Nov 12, 2012 at 9:45 PM, Steven Moore <steven@recruitmentdirect.net> wrote:


Hi Erik

Please let me know when you hear about the money you mentioned below and we can progress the application.

The other role is a reimbursement role in Ireland.

Regards

Steven

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 November 2012 21:42

To: Steven Moore
Cc: Melanie Wright
Subject: Re: Norwegian speaking roles


Hi,
I haven't been to Ireland before.


So I think it's a bit strange working there.
(Is that also a reimbursement-job, by the way?).

Perhaps Ingeus can borrow me the money for moving to Dorset.

I send a copy of this e-mail to them.


Best regards,
Erik Ribsskog

On Mon, Nov 12, 2012 at 9:30 PM, Steven Moore <steven@recruitmentdirect.net> wrote:
Hi Erik

Most of the roles offer reimbursement rather than in advance, I also have this role.

Norwegian Speaking Customer Service - €24-25k pa Start Dates January 2013

Are client based in County Louth, Republic of Ireland have requirements for Norwegian speaking customer advisors. This role will involve assisting customers via email and telephone.

Candidates should have at least 12 months customer service experience.



Regards
Steven Moore
Recruitment Direct
Direct Dial :00442895 810882

Switchboard: 00442890 517023
Skype: steven.moore751

www.recruitmentdirect.net

http://uk.linkedin.com/pub/steven-moore/39/50/663




From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 November 2012 21:20
To: Steven Moore
Cc: Melanie Wright; Contact-Us; CONTACT-US
Subject: Re: Norwegian speaking roles

Hi,
I was at summer-school in Weymouth, in the eighties, so I thought the job in Dorset seemed fine.



I would have needed the relocation-costs paid in advance, (and not reimbursement), since the Jobcentre haven't paid me Jobseekers Allowance, for three months.
So I don't have enough money for a train-ticket to Dorset, hotel and finding a flat.


I send a copy of this e-mail to the Jobcentre and Ingeus, so perhaps they'll send me the money, (more than £800), they owe me.

Best regards,

Erik Ribsskog

PS.

I have worked for 15 years, in Retail, in Norway, so I have good understanding of Custommer Support.


I also have a degree in IT, from Oslo University College, so I also have good understanding of IT/technology.

On Mon, Nov 12, 2012 at 9:10 PM, Steven Moore <steven@recruitmentdirect.net> wrote:
Hi
Please let me know if any of these roles are of interest to you and if so how soon your available to relocate
1)     Norwegian Speaking Customer Service - €24-25k pa Start Dates January 2013
Are client based in County Louth, Republic of Ireland have requirements for Norwegian speaking customer advisors. This role will involve assisting customers via email and telephone.
Candidates should have at least 12 months customer service experience.

2)     Norwegian Speaking Customer Service – basic salary £16,000 and bonus £1500 (OTE £17500) + relocation assistance – Start Date ASAP

This role is based in Dorset in the South west of England.

Candidates should have previous customer service experience and have an interest in technology.

Candidates must speak, write and read Norwegian and English
Relocation assistance provided to suitable candidates ie reimbursement of travel costs and hotel accommodation.

2)
Norwegian Speaking Moderator £14,144 Belfast

A Moderator is responsible for maintaining a clean and interactive environment for all participants in the forums. A Moderator is also the first customer facing contact point that would be able to identify the top and high impact issues affecting customers and market share. Reporting content gaps and needs to the subject matter expert is a critical role that a moderator should also take.  

A Moderator will be required to compose responses, generate solutions and interact with customers using similar dialogue and conversational styles.  The role requires individuals who have very strong customer focus skills as they will be required to interact with the customers, thinking and composing their responses and not using the standards answers or QT’s.

3) Norwegian Speaking Online Payment Support – salary £15.5k per year – Belfast

Assisting Norwegian speaking customers with online payments, candidates must speak fluent English, Norwegian and have good customer service experience.

Relocation assistance provided to the successful candidates.
RESPONSBILITIES:

  • High level of professionalism and customer service skills
  • Responsible for resolving customer queries via email and telephone.


  • Maintain and promote a positive attitude whilst meeting productivity goals.

    • ESSENTIAL REQUIREMENTS:
    • Fluency in written and spoken English & Norwegian


  • Customer Focus  - 6-12 months excellent Customer Service experience or one of the following areas:, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH


  • Specialist Expertise - Proficiency with MS Office, Internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software technologies.


  • Responsibility for Results  - Ability to work in a customer-focused, target-driven environment and experience in  communication with external customers (Email & Phone)


  • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions.


  • Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written.


  • Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through.


    • Planning & Organising - Ability to multi-task, plan and organize
    Regards

    Steven Moore
    Recruitment Direct

    Direct Dial :00442895 810882
    Switchboard: 00442890 517023

    Skype: steven.moore751
    www.recruitmentdirect.net

    http://uk.linkedin.com/pub/steven-moore/39/50/663










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