Erik Ribsskog
<eribsskog@gmail.com>
RE: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516] [SR 1-285895918]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Mar 22, 2013 at 3:33 PM
To:
customerservice@sainsburys.co.uk
Hi,
ok.
At least it's still possible to buy water at Sainsbury's.
(Unlike at Aldi, where I was refused this).
And I have to shop somewhere.
So I'll just wait and see, and perhaps your problem with 'Gremlins' will be better, in the future.
We'll see.
Thanks for the e-mail!
Regards,
Erik Ribsskog
Dear Mr Ribsskog
Thank you for your email with further comments.
We have forwarded your comments previously about the issues you raised in our Rice Lane store to the managers. I have also logged your further comments into our internal system and these will be made available to the relevant department in store.
If you have any further issues about services or customer service, please contact Mr Phil Seddon, Store Manager at this branch on 0151 523 1886 who will be more than happy to address your concerns.
Kind regards
Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
-----Original Message-----
From: eribsskog@gmail.com
Sent: 21.03.2013 07:12:22 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
Hi,
I know I've asked you to escalate.
But I was in your shop in Rice Lane again now, and I thought it was a bit intimidating, that your big African security-guard, and three Sainsbury-staff, (it seemed), were standing in a group, in the middle of the shop, without saying anything, (but just observing).
I've seen aomething similar at Tesco.
(The Superstore in Liverpool One).
A group of managers in suits, motivate some other staff, outside of the fresh-food-department.
But your managers didn't say anything.
And I went back to buy a bottle of water, that was also on my shopping-list, and then these people didn't stand around in the shop, (without doing anything), any longer.
This seemed almost militant, to me, and a bit intimidating, really.
It reminded me about an episode at Aldi, earlier this week.
They also had an African security-guard, and two or three other staff standing that close to me, discussing that they were sold out of 0.5 litre water-bottles.
You also had a young 'retard' and his two parents there.
Like it was also at Aldi, that mentioned day, a bit older retard, in one of their slow moving queues.
And when I went out of the shop the second time, a Sainsbury-woman started screaming to a collegue, to buy her water.
(When I was just purchasing a water-bottle, in the self-service check-outs).
Your shop is almost a bit weird, I think.
Have you read about the Aldi-episode, on my blog?
Are you doing some kind of wicka-stuff, I'm wondering.
Are you monitoring me in your shop?
There has also been a similar episode, where you were monitoring the customers, (like I've complained about).
There has also been a similar episode, where you were monitoring the customers, (like I've complained about).
Are you monitoring the custommers?
And why only when I'm in the shop, it seems.
This seems very odd to me.
Please escalate this complaints with my other complaints, (like I wrote to you, earlier today).
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 21, 2013 at 12:55 PM
Subject: Re: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
To: customerservice@sainsburys.co.
Hi,
I understand that this was escalated to you.
But I've asked to please get this escalated again.
I can't see that you've done this.
Erik Ribsskog
On Wed, Mar 20, 2013 at 10:33 AM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thanks for your email. I’m sorry you’re unhappy with our previous responses. I can confirm that I’m a senior customer manager and this has been escalated to myself.
We want to make our customers shopping trips as convenient as possible and we introduced our self checkouts as an efficient and speedy alternative to manned checkouts. However, we recognise that they are not ideal for all our customers and we aim to provide a choice, which includes opening more manned checkouts for our customers who prefer them. You certainly should not feel pressured into using these tills.
We have a TRY promise were if you’re unhappy with any of our own brand products, you can get a full refund by taking the packaging and receipt to the customer service desk in any store. If you could reply with more information on the chicken steaks you’re referring to, I can investigate this further. Ideally if you have any information on the packaging, I can log this with our buyers.
I’ve called our Rice Lane store and spoken to my colleague, Kim Tingsley, the Customer Service Supervisor. Kim advised that there was a problem with one of the bank terminals in the store. Although the banks aren’t managed by the store, this was reported immediately and has since been fixed. I appreciate you’d like more information on this but as the banks are managed externally, we’re unable to provide any more information.
Kim wasn’t aware of any problems with the self service checkouts. If you could reply confirming which date you entered the store and what was wrong with the tills and also more information on the antennas you mentioned, I can investigate this further with the store. I appreciate these issues have been going on for some time. If you could reply with your contact number, we’d be happy to call you in order to resolve these for you.
We’re grateful that you’ve taken the time to contact us and look forward to your response.
Kind regards
Jack Barr | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 18.03.2013 03:32:31 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: [SR 1-284217844] [SR 1-285513533]
Hi,
ok, and how about the awkward self-service-tills?
Have you gotten a lot of complaints about them?
And the antennas for Christmas.
Am I the only one who have complained?
And the chicken-steaks aren't that delicous, I think.
Has this really been escalated now, by the way?
How can you explain two 'Gremlin-attacks' in a few days, in this shop?
(The problem with the bank-terminals and the six self-service tills).
I think it's bad custommer support that you don't explain to me, what was wrong, with the bank-terminal.
One single phone-call.
How hard can this be?
This seems very strange to me.
This seems very strange to me.
It's like you don't really try, I think.
I've asked to escalate this.
I can't see that that has really happened.
So I try again.
Erik Ribsskog
On Mon, Mar 18, 2013 at 3:11 PM, <customerservice@sainsburys.
Dear Mr Erik Ribsskog
Thanks for your email. I’m sorry that you were unhappy with your trip to our Rice Lane store. I can understand your disappointment as you saw some of the behaviour as a “provocation”.
It is never our intent for our customers to feel awkward in store, we wish for our customers to enjoy their shopping experience. Our security guards patrol for the safety of all our customers and are not there to provoke anybody. I apologise that a colleague moved your basket without asking. I have passed your comments onto management who appreciate all customer feedback.
We’re grateful to you for taking the time to contact us and we look forward to seeing you again shortly.
Kind regards
Careline Hot Topic Queue | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 14.03.2013 04:29:58 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: [SR 1-284217844]
Hi,
I'm just back, after shopping at Farmfoods and Sainsbury's.
At Sainsbury's a Securitas-guard patroled right in front of me, when I walked in to the shop.
I thought that was almost like a provocation.
(This was your Rice Lane shop, as usual).
Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40's, suddently started lifting on my basket, to get to a basket, which was underneath mine.
(From the custommer before me).
I've seen at Asda.
At the self-service tills there.
That a sing says: 'Always explain the intervention'.
Your staff didn't do this.
She made me almost get a shock, I think I have to say.
This was like something that could only have happened in Russia.
I brought my own basket back to the entrance-area, (around where the Security-guard was).
And it was no shortage of baskets there.
So I think I have to call this a basket-case.
Why do your staff act like they're trained in Russia?
This was like a provocation, I think.
You should learn from Asda, which are owned by Wal-Mart, which is an American company.
Also, (unilke Asda, Tesco, etc), the self service tills in this shop.
(Sainsbury's Rice Lane).
They are aqwardly placed.
The carrier-bags are placed to far away from the custommers, I think.
I think your better at own brand tinned food, than Asda.
But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.
(Something like this).
In your last e-mail.
There's no excuse for ignorance, a saying, (here in the UK), says.
But I don't think you've heard that saying.
So I want to escalate all the complaints I've sent you, please.
Also, your mashed potatoes, smell bad, which isn't the case, with Asda's own-label mashed potatoes.
And Aldi are better at chicken-steaks, I think.
Also, you don't have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.
I wanted to please escalate all the complaints I've sent you, please.
Erik Ribsskog
On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.
We strive to provide our customers with great quality products at all times. I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.
We now consider this matter to be closed and will be having no further correspondence in regards to these matters.
Kind regards
Jamie Morris | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]
Hi,
also, at Christmas, your quite old femal staff with blonde hair.
In the check-out.
(I bought so much food for Christmas that I used a trolley and went to the manual check-out).
She had to have antennas on her, since it was Christmas, it seemed.
She was almost crying, from this ridiculus costume, it seemed to me.
It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.
The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.
But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.
But your staff didn't do this.
So it was a bit like a shop from Mars, last Christmas, I think.
Also your chicken-steaks, for £1.15, doesn't taste that delicous, I think.
Erik Ribsskog
On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.
Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.
We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.
Thanks for your patience.
Sainsbury’s Supermarkets Ltd.
0800 636 262
-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 01:34:45 PMFrom: eribsskog@gmail.com
To: customerservice@sainsburys.co.
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]
Hi,
is your head-office in Moscow or something?
Your reply just look like a mess to me.
Your reply just look like a mess to me.
Those higher managers, (or what they were), were definetly just standing around.
I know what I saw, I'm an experienced retail-manager, who has worked for almost a lifetime in retail.
You just invent a reply, it seems to me.
I have no confidence in you due to this.
These people weren't even in uniform/work-clothes.
Even if that isn't isn't reflected in your reply, I think.
Also, Sainsbury's low-priced noodles, doesn't taste good.
And Sainsbury's low-priced potato-mash smells bad, I think.
(I tried it last week-end, but I just threw it, due to the smell, I have to admit).
Good luck with the Moscowits, Marsians and Gremlins.
Erik Ribsskog
On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your further email.
As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.
In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment. Equally this was addressed in my colleague Katrina Dicks reply on 4 March.
Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.
The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.
Kind regards
Stacey Canon | Senior Careline Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.twitter.com/sainsburys | facebook.com/sainsburys
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]
Hi,
I've sent to your college, Katarina Dick, about this, earlier this week.
(And asked her to escalate).
(And asked her to escalate).
So this is being dealt with already, I think I have to say.
Regards,
Erik Ribsskog
PS.
Here is more about this:
Hi,
ok, I think it's strange that all your machines doesn't seem to work.
It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).
(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).
A bank-terminal that refuses to let people pay by card, when they have money, on their account.
That must be pretty rear, I think.
And that this store also have a group of six self-service tills, that doesn't work, the next week.
(Which I haven't seen in any other store.
And these tills have been around since 2005, at least, I remember.
Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).
So this seems very strange to me.
It's like an invasion of Gremlins, I think.
And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?
Have you had problems with an invasion from Mars?
I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.
Due to that there have been many problems, I would have wanted to escalate about this, please.
It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.
It's a problem with the whole industry, a lefleat I saw today at Tesco says.
So due to this I want to escalate, please.
Erik Ribsskog
On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thanks for your email and the further information you provided. I’m sorry to learn you’re unhappy with our response.
As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this. The instruction to decline the card comes direct from the card provider. As I’m sure you can appreciate, we need to act on such requests.
The only way to resolve this is to contact your card provider. They’ll be able to carry out a full investigation and establish the reason the card was declined. Unfortunately, we’re unable to do this on your behalf.
Your card provider wouldn’t be able to provide us with any of this information. This would constitute a breach of the Data Protection Act. Your card provider will only be able to discuss this with you. I’m sorry we’re not able to assist you further.
We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.
Kind regards
Pamela Scott | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]
Hi,
I've sent about this complaint earlier today, (Monday):
Erik Ribsskog
PS.
Here is more about this:
Hi,
ok, I think it's strange that all your machines doesn't seem to work.
It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).
(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).
A bank-terminal that refuses to let people pay by card, when they have money, on their account.
That must be pretty rear, I think.
And that this store also have a group of six self-service tills, that doesn't work, the next week.
(Which I haven't seen in any other store.
And these tills have been around since 2005, at least, I remember.
Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).
So this seems very strange to me.
It's like an invasion of Gremlins, I think.
And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?
Have you had problems with an invasion from Mars?
I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.
Due to that there have been many problems, I would have wanted to escalate about this, please.
It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.
It's a problem with the whole industry, a lefleat I saw today at Tesco says.
So due to this I want to escalate, please.
Erik Ribsskog
On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.
Thank you for your email reply. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction.
I can confirm that the information my colleague Jamie and Stacey provided you is correct. When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.
I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.
When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down. We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.
Kind regards
Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]
Hi,
like I wrote in the first e-mail about this problem.
If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.
The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers' bank-accounts.
So is the UK more than 20 years behind Norway, when it comes to this?
This doesn't seem likely, to me.
This doesn't seem likely, to me.
I wonder if there have been some 'Gremlins' here, messing with my account.
I think it's poor custommer-service, that you don't investigate what has happened here.
I have also gone to business-school, and learned that the custommer is always right.
I think the UK is poor on custommer-service.
You should learn from the USA, I think.
It doesn't seem you have a custommer-service attitude, (towards custommers), here in the UK.
Erik Ribsskog
On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your further email. I am sorry my colleagues have been unable to resolve this matter to your satisfaction. I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.
Our customers experience is important to us. We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.
As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made. The instruction to refuse payment comes from the card provider.
I know you understand there is also a merchant who facilitates these requests on behalf of your card provider. I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.
As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.
I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us. I hope you can speak with you banking group and source the answer you require.
I appreciate you taking the time to get in touch.
Kind regards
Stacey Cannon | Careline Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]
Hi,
thank you for your e-mail!
I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.
I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.
I think it's poor custommer-support, that I have to go in the bank, and ask them, what has happened.
I've sent you the recepts and all, so this is something you could find out, I think.
You are just being lazy here, it seems to me.
Dear I ask to get this escalated again?
Regards,
Erik Ribsskog
On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your further email. I am sorry you are unhappy with my colleagues’ previous responses.
I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct. When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.
As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.
I hope this information is useful to you and we look forward to seeing you in store again soon.
Kind regards
Jamie Morris | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
Hi,
I've worked as a store manager myself in Norway.
And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.
So this wasn't good custommer-support, I think.
Can I escalate this to your line-manager, please?
Erik Ribsskog
On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thanks for your email and further comments relating to your recent enquiry.
I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.
I appreciate the time you have taken to contact us and I hope this information is helpful.
Kind regards
Ajay Chand | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Shopping instore [SR 1-284217844]
Hi,
thank you for your e-mail!
I don't think it could have been the card-provider, that the problem was with.
I don't think it could have been the card-provider, that the problem was with.
Because like one can see, on the recepits, that I attach copies of.
The card worked again, a minute after if first had been refused.
So it was just a temporarely problem, it seems.
But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.
And this was in 1990/91.
But we had bank-terminals, in every other till.
And even 20 years ago, this didn't happen.
If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.
So I think it's to bad, that this worked in Norway, 20 years ago.
But it doesn't work in the UK, today.
I know there is a company, in-between you and the banks.
(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).
So I think it could be some 'Gremlins' there perhaps.
This company was called 'Bank Accept', (or something), in Norway.
You probably have an equivalent, (to Bank Accept), here in the UK.
So I send again about this.
Perhaps you could escalate this to your line-manager.
Erik Ribsskog
On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.
Dear Mr Erik Ribsskog
Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.
We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.
We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.
Kind regards
Daniel Carr | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Shopping instore
The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
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