Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Remittance Advice - ERIK RIBSSKOG Payment# 5914329
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 17, 2013 at 4:05 PM
To:
Executive Customer Relations <ecr@createspace.com>
Cc:
jeff@amazon.com, gudmundur.einarsson@efta.int
Hi again,
and the books I got sent for free, I got sent, since someone at CreateSpace, had 'messed' with my employment-case book.
And they didn't let me publish it after I fixed a detail on the cover.
(After they refused me to use the 'best' cover, due to it had 'live elements' on it, they said).
So this was a bit strange, I remember thinking.
And then I got ten of each of my books, sent to me, by your collegue.
But it turned out, that these books didn't have page-numbers in them.
So the books are still here, in the boxes, that you sent them in.
Because I think it's a bit embarrasing, that these books don't have page-numbers.
And it wasn't me, who had asked, for this many books.
It was something I was just sent.
Maybe I'll set up a web-shop and try to sell them myself, I've been thinking lately.
I use of the boxes as a table for my PC now.
(Since I've had mobile broadband, untill now, and needed something to put the PC on, to get a better broadband-line).
So this with the books wasn't my idea.
Maybe I'll try to sell them later, (and inform the custommers that these books doesn't have page-numbers).
We'll see.
I used to be a book-fan, when I lived in Norway.
And I read like ten books a year, I think.
(Something like this).
Even if I worked a lot.
So I'm a bit into books, and want them to be fine, that's why I changed the cover of the employment-case-book, a lot of times.
Since English is my second-language, and I wanted the book to look fine.
But someone in your company reacted on that I changed the book, to many times, I think.
But I complained, and then got about 50 books sent for free, from you, last year.
I'm still writing books, but the book I'm writing on now, is going to be on more than 200 chapters.
This is going to be the main book, of my memoirs.
From when I lived in the place St. Hanshaugen, in Oslo, from 1996 to 2004.
And when I'm finished with that book, I thought I'd work more with my earlier published books, and put page-numbers on them, etc.
That's going to be, in the summer or fall, I think.
Just to explain about that the free books, wasn't something I'd ask for.
Here in the UK, one almost never get any compensation, if one complain, about poor custommer-service, etc.
(I've worked in retail, in Norway, for many years, in a big hyper-market etc., so I know what good custommer-service is, I think I dear to say).
So I got a bit surprised, when you sent me all the books.
I'm still wondering what to do with them.
But I guess I'll figure it out.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Apr 17, 2013 at 3:34 PM
Subject: Re: Remittance Advice - ERIK RIBSSKOG Payment# 5914329
To: Executive Customer Relations <ecr@createspace.com>
Cc: jeff@amazon.com, eftacourt@eftacourt.int, gudmundur.einarsson@efta.int
Hi,
I don't remember exactly why I didn't get all the complimentary books in one shipment.
But the 'Min Bok 2'-books weren't in the boxes, (even if they were in the shipment-order).
So they came later, (after I'd informed you about this), in a second shipment.
I remember that I didn't belive what your college wrote, about that they weren't finished printed from the factory.
I used to work as a Store Manager in Norway, and thought this seemed unlikely.
I remember I thought they must have been stolen, during the shipment.
But this is many months ago now, so I don't remember exactly what was written.
But I wasn't convinced your college was sincere, (about this), I remember.
So that's why I didn't write to you at once, about the missing payment.
It has also been Easter now, and I don't know how many holidays you have in the USA in Easter.
So this is why I didn't inform you about the missing payment right away.
(But waited untill your second Remittance Adivce).
And I've been adviced not to drink the tap-water here in the UK.
So when my food-budget runs out, I don't drink as much water as usual.
And there are gangs, when I go to Asda, etc.
So it isn't a good situation, when I end up being a bit starved and dehydrated, due to missing payments, that are scheduled.
This leaves me in a difficult situation, here in the UK, where I'm a foreigner, (since I'm from Norway).
So this problems of yours, haven't been that fun, here in the UK.
So I hope you find out what has happened.
It's a bit like one are being beat up, when one are starving due to that the food-budget runs out.
So what you did now was a bit like corporal punishment, to me.
No matter what you meant it to be, in the USA.
That's how it was to me.
So this was like something serious, I think.
Erik Ribsskog
On Wed, Apr 17, 2013 at 3:07 PM, Executive Customer Relations <ecr@createspace.com> wrote:
Dear Mr. Ribsskog,
I understand that this delayed payment caused a significant inconvenience for you and we are performing an internal investigation to determine why this happen as it affected other CreateSpace members as well. We will do everything in our power to ensure it does not happen again.
When Janet Smith, Senior Manager of Customer Care contacted you in August 2012, it was our understanding that while some of the shipments of your complimentary order were delivered separately, you received all five boxes. If this is not the case, please let me know specifically which copies you did not receive.
Our top priority is to make sure that are members receive a positive experience with us. There have been times when unexpected systematic errors have occurred. When this happens we do what we can to make it right. Please let me know what I can do to make this experience better for you.
Melissa Creeger
Executive Customer Relations
ecr@createspace.com
(843) 225-6938
--------------- Original Message ---------------
From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 4/16/2013 12:57 AM
Cc: jeff@amazon.com; eftacourt@eftacourt.int; elin.bjerkebo@efta.int
Subject: Re: Remittance Advice - ERIK RIBSSKOG Payment# 5914329
Hi,
well, I had budgetted with those money.
So now I've only had rice and vegetable soup, for days.
(My emergency-food).
I also thought your colleges explanation about why I didn't get a box of
books, (that she sent for good-will).
She said it was because the factory hadn't produced it.
But why was it on the invoice then?
It must have been stolen from the cargo-company then, I think.
If the factory hadn't produced it, it should have been on the
shipment-order then.
And why haven't you explained about this error earlier?
I've been working for most of my life, and it has never happened to me
before, that a regular salary-payment hasn't been sent correct, to my
bank-account.
This is very poor, and shows that you don't have respect, for your
employees, (or writers), I think.
My half-brother Axel Thomassen's steph-mother, Metter Holter, once told me,
when I rented a room from her and my half-brothers father, Arne Thomassen,
in the early 90's, that one shouldn't let 'them' mess with ones money.
I think you have messed with my money now.
She would wind me up, when my holiday-money was delayed, from the
hyper-marked, (OBS Triaden), where I worked then, (in a gap-year from my
studies).
That must have been something she learned in America where she lived with
the Ancona-mafia-family, (for some reason, I remember she told me).
Is your company run by nerds?
How can you do mistakes like this?
And all the time.
Do I have to delete all my books from Amazon and try to publish them on
Lulu, or something?
This was very poor, I think.
It seems like Amazon are very unprofessionaly run.
You don't seem to be business-people to me, if I'm allowed to be frank.
Real business-people wouldn't lie and do mistakes with peoples money.
Peoples money should be treated like something very important, I think.
If I can't budget on the money from you.
Then I can't take Amazon seriously, I think.
Are you really criminals, or something, I'm wondering then.
I have the Order of St. John in my line, in Norway.
Was this a plot from them or some underworld, I wonder now.
This was very poor.
Erik Ribsskog
On Tue, Apr 16, 2013 at 12:43 AM, Executive Customer Relations <
ecr@createspace.com> wrote:
> Dear Mr. Ribsskog,
>
> My name is Melissa Creeger with Executive Customer Relations, CreateSpace.
> I know that you have worked with Ashley in the past and want to let you
> know that she has moved on to a new role within the business. Please accept
> my sincerest apology for this inconvenience and delay in your payment for
> February earnings. Our Accounts Payable department just informed us this
> morning of an error that occurred in processing payments for many
> CreateSpace members. As a result, they had to void your payment from March
> 28 and reissue a new payment for tomorrow, April 16 in the amount of
> $21.20. You should be able to see the payment in your bank account within
> the next two days.
>
> Again, I am very sorry for this delay and that you were not notified
> sooner. Please do not hesitate to contact me directly should you require
> additional assistance.
>
> Sincerely,
>
> Melissa Creeger
> Executive Customer Relations
> ecr@createspace.com
> (843) 225-6938
Innlegg
