Erik Ribsskog
<eribsskog@gmail.com>
To the Managing Director/Fwd: Your order at Takeaway.com [OBUY8J]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Jul 5, 2013 at 8:42 PM
To:
info@takeaway.com
Hi,
could you please have a look at this case?
I would have wanted the name of the person doing this prank against me.
And I would have wanted compensation for this waste of my time.
Erik Ribsskog
Date: Fri, Jul 5, 2013 at 8:38 PM
Subject: Re: Your order at Takeaway.com [OBUY8J]
To: "Takeaway.com Customer Service" <info@takeaway.com>
Hi,
if I complain about your company, then you have an obligation to deliver the complaint, to your line-manager.
As long as your not the owner.
I ask for a second opinion here.
Erik Ribsskog
PS.
If you know the e-mail-address, to the owner, then I can just send the e-mail myself.
On Fri, Jul 5, 2013 at 8:30 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:
Dear Erik Ribsskog,
This will not be escalated, as the issue has been dealt with.
As mentioned in the previous email, the correspondence is concluded. Takeaway.com will ensure no more orders are placed under your name, email address or your home address.
With kind regards,
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com
Takeaway.com
London WC2N 5BW
United Kingdom
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n'est pas juridiquement contraignant.
Hi,
I would have wanted this to please be escalated to your line-manager.
Also, the first e-mail I got today, (from you), was from a 'no reply' e-mail address.
Also, the first e-mail I got today, (from you), was from a 'no reply' e-mail address.
You could have a proper e-mail address, and then people would inform you, when someone sent a false order.
But I want to please escalate this.
Erik RIbsskog
Dear Erik Ribsskog,No compensation will be offered to yourself, as you did not place an order or our indeed a customer, as the order was not placed by yourself.
As mentioned in the previous email, the correspondence is concluded. Takeaway.com will ensure no more orders are placed under your name, email address or your home address.
With kind regards,
Izzy
The Takeaway.com Team
info@takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com
Takeaway.com
London WC2N 5BW
United Kingdom
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n'est pas juridiquement contraignant.
Hi,
1. You don't understand what I mean with a confirmation-email.
(I mean an e-mail, sent to the e-mail address of the custommer, where the custommer clicks a link, to confirm the order).
2. You haven't told me which person did this crime/prank.
3. You have wasted some of my time today.
And also sent a Pakistani guy on my door, who of my neighbours chatted with.
3. You have wasted some of my time today.
And also sent a Pakistani guy on my door, who of my neighbours chatted with.
And you don't even offer me a compensation.
This is a scandal.
I've gone to business-school, and I think they could have used your company as an example of how not to treat consumers.
This is a scandal.
I've gone to business-school, and I think they could have used your company as an example of how not to treat consumers.
Thanks for wasting my time!
Erik Ribsskog
On Fri, Jul 5, 2013 at 7:22 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:
Dear Erik Ribsskog,Thank you for providing helpful information. After the order is placed, a confirmation email would be sent automatically to the email address provided (eribsskog@gmail.com). You should of received it, and from this you would of been alerted to order placed to under this email. I believe you did, as you have placed a screen shot of this email address on your blog (http://johncons-mirror.blogspot.nl/).
With all due respect, this email exchange has been concluded. We will ensure no more orders will be placed under your name or to your address at takeaway.com
With kind regards,
Izzy
The Takeaway.com Team
info@takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com
Takeaway.com
London WC2N 5BW
United Kingdom
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n'est pas juridiquement contraignant.
Hi,
I have already told you that I haven't placed this order.
Also, you could ask people to confirm the order, in a confirmation-e mail.
Just an advice.
Then these problems wouldn't happened.
I've never bought anything from your company, (Takeaway.com), and I haven't registered an account with you.
Also I think your name, (Izzy), looks a bit strange.
It dosen't make me confident about your complany, when the people who work there has 'funny' names like that.
Erik Ribsskog
Dear Mr. Ribsskog,Apologies for the over familiar tone of the previous emails. At takeaway.com, we have a comprehensive system to deal with these situations. We need to have it confirmed that the order was placed under false pretences, this is a standard practice.
With all due respect, I only intended to raise to your attention that someone has placed an order under your name and email address. Apologies for this, as I believed wrongly it would it would be in your interest to know the situation.
With kind regards,
Izzy
The Takeaway.com Team
Izzy
The Takeaway.com Team
info@takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com
Takeaway.com
London WC2N 5BW
United Kingdom
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n'est pas juridiquement contraignant.
Hi,
I don't like it that you call me by my first-name here.
I don't want to be personal with you.
You have to clean up your own systems yourselves.
Stop bugging me with all your funny e-mails.
Erik Ribsskog
Dear Erik,Please can you confirm that you did not place an order today at takeaway.com? If that is the case, we need to investigate that an order has been placed in your name without your consent.
With kind regards,
The Takeaway.com Team
The Takeaway.com Team
info@takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com
Takeaway.com
London WC2N 5BW
United Kingdom
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n'est pas juridiquement contraignant.
Hi,
I haven't ordered any fast-food today.
I never buy vegetables like this.
I go out to buy food at McDonalds or Tesco.
I'm an economist, so I don't order food for £30 which I can buy in the shop for £3.
Erik Ribsskog
Dear Erik Ribsskog,
Thank you for your order with takeaway.com.
Unfortunately the restaurant tried to deliver the order, but was told at the address indicated that no one had ordered anything. We have also tried unsuccessfully to contact you at the phone number listed. Could you please reply to this email or contact the restaurant directly so you can receive your food. The restaurant Yasemin can be contacted at 01519223370.
Thank you for your understanding and we look forward to your reply.
Yours sincerely,
Nicholas
Takeaway.com
Innlegg
