Hi,
I send this compaint on to you now.
ICO wants me to go through Virgin's internal comlaint-procedure.
But I don't think I have to do this, (to get ICO to look at my compaint).
This is because, that Virgin doesn't have their general enquiery
e-mail-address, on their website.
(The e-mail-address, that I use, to copy them now, is one they've
used, in an e-mail they sent me, around a year, after that I wanted to
complain about them, to Ofcom, who also didn't have their general
enquiery e-mail-address, on their website, if I remember it right).
If the company, (Virgin), don't have their general enquiery
e-mail-address, on their website.
Then they send a message, that they don't want correspondence, I think.
So then it seems absurd, that someone wants me to still go through
their internal complaint-procedure, (when Virgin makes it that
difficult to complain, I think).
Due to this, (that the Virgin complaint ended up with ICO, (I think it
was), and not Ofcom, (due to they not having an e-mail-address that
was easy to find, on their website, (and I've worked as a Company
Researcher, in 2007 and 2008, so I'm used with, that companies have
general enquiery e-mail-addresses, on their websited), has delayed the
complaint-process, I think.
So this is also a complaint about Ofcom, I have to say.
This is not about the actual complaint, (that Virgin visited my
address, like four or five times, to install a broadband-line, with up
to three people at a time, when BT only use one visit, and Virgin also
distroyed my printer, when they were here, and drilled an extra hole,
in the wall, kind of distroying my lounge a bit. And Virgin has also
charged me for a lot of months, (July, August, September and parts of
October), for internet, even if they disconected the line, around the
end of June, so I haven't been able, to use their internet, but have
had to buy mobile broadband, from EE/T-mobile. So I expect a monitary
compensation, due to that the first Virgin-enigneer, distroyed my
printer and my lounge-wall, and due to that I was harassed by Virgin,
I think, due to that I got many engineers visiting here, who didn't
have an apointment, and who sat on my lounge-floor, infront of the
mentioned wall, like they were praying in a mosque, etc. And he didn't
have an apointment, (and there were also about two more Virgin-visits,
withour apointment), and the internet didn't work, the first month, or
so, so this was all in all, very many problems and strange stuff, from
Virgin, that I wanted to complain about, but I didn't get the
complaint sent right, before almost a year to late, due to that the
right e-mail-addresses, weren't published, on the internet, and ICO
didn't want to send the e-mails on to Ofcom, the way I remember it.
Something like that).
Please just contact me, if you have any questions, to do with my complaint!
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: <casework@ico.org.uk>
Date: Tue, Sep 2, 2014 at 2:46 PM
Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
To: eribsskog@gmail.com
2 September 2014
Case Reference Number RFA0550287
Dear Mr Ribsskog
Thank you for your further correspondence dated 1 September 2014
regarding Virgin Media.
The email you sent to Virgin Media on the 31 August seems to be
related to your Virgin Media account and your dispute surrounding the
bills for July through to October, this dispute is not a data
protection issue. The email doesn’t seem to address the issue that you
believe a separate account has been set up fraudulently in your name.
As previously mentioned in my correspondence, it is part of our
complaints policy that you bring this issue to the attention of the
organisation first, and then to allow 28 days for them to respond.
If you remain dissatisfied upon receipt of a response from Virgin
Media, and for us to consider your complaint further we would require
the following:
A copy of your complaint to Virgin Media raising the issue of the
account that has been set up in your name fraudulently.
A copy of any response you may receive from Virgin Media.
Although we are unable to progress this matter without this
information, if you are unhappy with my response you can ask for this
to be reviewed.
You can access the case review form through the following link:
http://ico.org.uk/concerns/complaints_and_compliments/complain-about-us
I am sorry that we can be of no further assistance at this stage.
Yours sincerely
Sarah Timperley – Case Officer
Information Commissioner’s Office
Telephone: 01625 545508
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