Jeg sendte en e-post til the High Court

Erik Ribsskog

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Update/Fwd: Call Back Required

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Erik Ribsskog	Tue, Sep 9, 2014 at 12:35 PM
To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk Cc: "complaint.info"
Hi, I send you a new update. Again, I don't like it, that RBS use the word 'ASAP', in their correspondence, with me. It's like their part of Nato then, I think. (I served my conscription-service, in the Norwegian infantry, in 1992/93. And there the seargents etc., would use that word, ('Asap'), all the time. I'm not sure if this word, should be used, in customer-service. I've worked in customer-service, as a retail-manager and more, for around twenty years. And I've gone to commerce and office upper secondary school, in Norway, for three years. And I've studied Information Management, at a private Norwegian academy, (then owned by French company Vivendi), for two years. And I've lived for ten years, in the UK. And am not used with this termonology, as a customer. When I go to buy a cheese-burger, (or another type of meal), at a restaurant. Then they waiter don't tell me: 'Give me the money Asap'. So I wanted to complain, here. About poor/strange customer-service. At least I want a second opinion here, from you at the High Court. (Since I've comlained about the Financial Ombudsman, to you). Since I don't like the tone, of these RBS-guys, who now e-mail me. And I don't like it that they want to speak about this, on the phone. I think it's better to keep the correspondence, in writing, so that people later can document, what has been agreed. I think that's my preogative, as a customer. To not be spoken down to, and to chose the form of correspondence. So this I wanted to complain about. I've earlier explained to you, that I think, to say the word 'asap', to someone. Then one speak down to them, I think. (RBS are being descending. And that's harassment, I think. I don't want to be spoken down to. Not by RBS, or anyone else). 'Asap' is something, that a seargant, in the army, perhaps can say, to a private, (in the same platoon etc.), that he commands. Or something that a line-manager could say, to one of the person, that he is a superior for, at an office. But this word, (ASAP), which is a 'Nato-word', that means 'as soon as possible', I think. That word doesn't have any place, in the field of Customer Service, (or 'Customer Service'), I'd say. So I wanted to complain about this, and I hope that you at the High Court, agrees with me, about this. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Parekh, Sushma (Customer Experience, Personal & Business Banking Complaints) <Sushma.Parekh@rbs.co.uk> Date: Tue, Sep 9, 2014 at 8:40 AM Subject: Call Back Required To: ERIBSSKOG@gmail.com Dear MR  RIBSSKOG Please call me on 07930092019  or 0800 1615129  or 0345 0303640 Asap regarding your complaint Kind Regards Sushma Parekh Expert Complaint Handler|Leicester Care Team| Customer Contact Tel: 0845 6000697 | Ext 13616744 | Email: parekhs@rbos.co.uk The Royal Bank of Scotland | Bede House | 11 Western Boulevard | Leicester |  LE2 7EJ | Depot Code 043 The Information Classification of this e-mail is CONFIDENTIAL  unless otherwise stated The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.