Jeg sendte enda en e-post til the High Court

Erik Ribsskog

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Update/Fwd: Your ref: 10055749 - Your letter from 6/8/Fwd: Tenancy Agreement

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Erik Ribsskog	Sat, Sep 6, 2014 at 10:35 PM
To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
---------- Forwarded message ---------- From: Patel Geeta <Geeta.Patel@ombudsman.org.uk> Date: Wed, Sep 3, 2014 at 3:11 PM Subject: RE: Your ref: 10055749 - Your letter from 6/8/Fwd: Tenancy Agreement To: "eribsskog@gmail.com" <eribsskog@gmail.com> PROTECT We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, or any other person and sometimes the organisation complained about. Dear Sir Our reference: EN-200225 (please quote in any further correspondence) Thank you for copying us into your email of 22 August 2014 about Jobcentre Plus (JCP). You complain that JCP owe you over £1000.00 in Jobseekers Allowance payments. I was sorry to learn of your concerns. Our role is to consider complaints that government departments, agencies or organisations in the UK have not acted properly or fairly, or have provided a poor service. At this time we have decided that we should wait until you have completed JCP’s complaints process before we look at your concerns further. This is because we often find that organisations themselves are in the best position to resolve complaints about their service quickly and effectively. It is also important for organisations to have full opportunity to resolve complaints themselves before we become involved. I have provided a link to JCP’s complaints procedure below: https://www.gov.uk/complain-jobcentre-plus In addition to their internal complaints process, JCP also have a second tier to their complaints procedure called the Independent Case Examiner (ICE). Their role is to look at how JCP deal with their cases. We expect you to have been to ICE and received their final decision before you bring your complaint to us. If ICE is unable to resolve your complaint to your satisfaction, you can then return to the Ombudsman. If you do need to return to us, it is important that ICE have provided you with their final response to your complaint, and confirmed that there is nothing further that they can do to try to resolve your concerns.  I have provided a web link which provides further information about ICE: https://www.gov.uk/government/organisations/independent-case-examiner If you are still unhappy after you have received the final response from ICE, you will need to ask a Member of Parliament (MP) to pass on your complaint to us. This is because the law says we can only consider a complaint once an MP has asked us to do this on your behalf. You can find out who your local MP is by using the following website: www.parliament.uk/mps-lords-and-offices/mps/ or by telephoning the House of Commons Information Office on: 020 7219 4272. If you need to return to us, the easiest way to bring your complaint to us is by completing our complaint form, and then passing it to your MP to sign, which can also be downloaded from our website at: www.ombudsman.org.uk. If you do re-approach us please make sure you give us as much information as you can in particular, you will need to: explain what was wrong with the response(s) you have received to your complaint from ICE; say what you want us to achieve for you; send us copies of any relevant correspondence and papers that you have; give written permission for us to obtain any papers and records connected to the complaint; and confirm whether you are taking legal action about it (because, by law, that may prevent us from looking at the complaint). You also mention your housing benefit payments and the local council. It is not clear whether you have a complaint about the council, however it may be helpful if I explain we are unable to help with a complaint about a council as they do not fall within our remit. The Local Government Ombudsman (LGO) can consider complaints about councils and can be contacted using the details provided below: The Local Government Ombudsman PO Box 4771 Coventry CV4 0EH Telephone: 0300 061 0614 Website: www.lgo.org.uk/  I hope this information is clear and assists you in taking your complaint forward. Yours faithfully Geeta Patel Customer Service Officer Parliamentary and Health Service Ombudsman T: 0300 061 4916 E: phso.enquiries@ombudsman.org.uk W: www.ombudsman.org.uk Follow us on      Our review process If you think our decision is wrong, you can request a review. To enable us to review our decision you must provide us with evidence that our decision was based on inaccurate information; or you have new information that was not previously available to us; or we overlooked or misunderstood your complaint. To request a review, you can complete a ‘What to do if you think our decision is wrong’ form, which is available on our website: www.ombudsman.org.uk. Alternatively, you can contact us for the form. You would need to submit your review request form to us within three months of the date of this letter. Our customer survey We use an external research company to find out what our customers think. If you would prefer us not to pass your contact details on to them please call 0300 061 4222 or email us at customersurvey@ombudsman.org.uk. The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs. On leaving the GSI this email was certified virus free. All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes. The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk image005.wmz 1K