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tirsdag 10. oktober 2017

Jeg sendte en e-post til EDF Energy

Erik Ribsskog
Reminder/Fwd: Your two letters dated 5/9
Erik Ribsskog 10. oktober 2017 kl. 22:04
Til: Customersolutions
Kopi: osenquiries@os-energy.org
Hi,

like I wrote earlier, I didn't think it was made clear, which fuel the the letters were regarding.

If it was in small print like, (regarding the fuel-type), then it isn't customer-friendly, I think.

So that I wanted to complain about.

And also that you don't want to send these keys for the gas-meter, (like other energy-companies does), isn't customer-friendly, I think.

Do I live in the UK or in Russia, I'm almost wondering.

But I'll try to find a shop that sell these keys one of the next days.

And then update you with a gas meter-reading within a week or two.

So I'll update you again about this within three weeks time.

Erik Ribsskog


2017-10-10 15:53 GMT+01:00 :
Dear Mr Ribsskog

Thank you for your email.

I can confirm that any statements issues to you will advise for which fuel it relates.

Unfortunately we do not provide meter box keys. These can be purchased from any hardware store

Yours sincerely


Francessca White
Customer Solutions Team
EDF Energy



From: eribsskog@gmail.com
Sent: 05/10/2017 01:24
To: customersolutions@edfenergy.com
Subject: Reminder/Fwd: Your two letters dated 5/9

Hi,

I can't see that I've received a reply to this e-mail, so I'm sending a reminder about this.

Hope this is alright!

Best regards,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog >
Date: 2017-09-16 22:17 GMT+01:00
Subject: Re: Your two letters dated 5/9
To: Customersolutions >


Hi,

Thank you for your e-mail.

I screened both the letters, but it wasn't obvious that one was for gas and one for electricity, I think.

Perhaps that should have been made a bit more clear?

Also, since I sent the last e-mail I've gotten a new letter from you, where you ask me to read the gas-meter.

After looking 'everywhere' for that meter, I now think it must be, in a white box, outside the house.

And it seems I need a type of triangular key, to open that box.

And also, (from searching on Google), it seems energy-companies sometimes send these keys in the post, to their custommers.

So I wonder if you could please send me one of those meter-box-keys, please.

Thanks in advance for any help!

Best regards,

Erik Ribsskog



2017-09-12 10:32 GMT+01:00 Customersolutions >:
Dear Mr Ribsskog

Thank you for your email.

I can confirm that you do have two account numbers; (sensurert av johncons-blogg) for gas and (sensurert av johncons-blogg) for electricity.

These letters were sent to you following the account being put into your name.

Should you have any further queries please don’t hesitate to contact us by email or on 0800 096 900.

Yours sincerely
Francessca

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 September 2017 09:36
To: Complaints Resolution Manager
Subject: Your two letters dated 5/9

Hi,

I've gotten two almost identical letters from you, (both from 5/9).

The letters are about two different contract account numbers, (sensurert av johncons-blogg), with both account-numbers registered to me, (it seems).

Is this right, that I should receive more than one letter from you, (I was wondering).

Regards,

Erik Ribsskog

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