The Independent Case Examiner skulle kikke på klagen mot the Jobcenter. (In Norwegian)

Erik Ribsskog <eribsskog@gmail.com>

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FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool

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DWP ICE gateway team <ICE@dwp.gsi.gov.uk>	Fri, Jul 24, 2009 at 10:41 AM
To: eribsskog@gmail.com
Dear Mr Ribsskog Thank you for your email of 23 July 2009. As you have advised that you have not yet received a response to your complaint, we will register your complaint about Job Centre Plus accordingly. However before we are able to do this, I would be grateful if you could provide the following information. Your National Insurance Number, your full postal address; a telephone number where we may contact you. Once we have received this information, we will continue to register your complaint. Yours sincerely Nicky Smith Independent Case Examiner's Office -----Original Message----- From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 23 July 2009 16:37 To: DWP ICE gateway team Subject: Fwd: FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool Hi, the jobcenter haven't replied to this complaint at all, so I think this complaint-case, should be treated by you, at the Independent Case Examiner, since the Jobcenter have failed to follow the complaint-procedure. And when I go to the jobcenter, I have to have meetings with Mrs. Henderson, and she's taking phone-calls to me, even I've complained about her. So I think this is so poor standards from the Jobcenter, so I'm sending this to you, at the Independant Case Examiner, to hear what I should do, when the Jobcenter-manager, don't deal with the complaint at all. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Monkhouse Alison JCP CLYDEBANK SOUTH AVENUE <ALISON.MONKHOUSE@jobcentreplus.gsi.gov.uk> Date: Wed, May 27, 2009 at 5:00 PM Subject: FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool To: eribsskog@gmail.com Cc: Hart Colette JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk> Good afternoon Mr Ribsskog, I received your e-mail today and am seeking to involve the Jobcentre Manager in the response. You should have this within 10 days. Regards Alison Monkhouse Operations Manager Employer Direct Clydebank tel 0141 435 6015 alison.monkhouse@jobcentreplus.gsi.gov.uk P Save Paper - Do you really need to print this e-mail? -----Original Message----- From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 27 May 2009 05:40 To: Employer Direct Vacancies Subject: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool Hi, I was at 26 week review meeting, at the Williamsons Sq. jobcenter, in Liverpool, on Thursday last week. This incident has been runing a bit in the back of my head, since then. Now I think that I should send a complaint about what happened in the meeting, since I was a bit intimidated, by Mrs. Henderson. I thought that the meeting had ended a couple of times, because there were several things that was being gone through, in the meeting, in several bulks. There were several things on the agenda in the meeting, but I didn't have the agenda, so I a couple of times, thought that the meeting was over. But then Mrs. Henderson said that, if I did that again she was going to show me what she did to men, who didn't do like she said. I've been having this in the back of my head. And Mrs. Henderson also found jobs that where low paid, for me, and that weren't full-time, and that were in Southport, and places like that, even if I have a good education and am an experienced manager. So I also think this seemed aquard. But the main complaint is that Mrs. Henderson intimidated me, and threatened me, and told me that I had to sit down, or else she was going to tell me what she did with men that didn't do like she said. I think Mrs. Henderson went to far with this comment. Both of us in the meeting were adult, and even if I'm unemployed at the moment, I don't think I should accept being threated condesending, or patronised. So I think there are some under-laying feelings or something, that makes Mrs. Henderson not threat me objective, in the meetings. Or at least that's how it seems to me. So I think that I should send a complaint about this, since now I'm not looking forward to meeting Mrs. Henderson again, since she acted out of line, I have to say, in the meeting, for some reason. So I hope you can check out what this was about, because I don't people should accept to be threated poorly, just because they are unemployed at a specific moment. Yours sincerely, Erik Ribsskog This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) In case of problems, please call your organisation’s IT Helpdesk. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes. ********************************************************************** This document is strictly confidential and is intended only for use by the addressee. If you are not the intended recipient, any disclosure, copying, distribution or other action taken in reliance of the information contained in this e-mail is strictly prohibited. Any views expressed by the sender of this message are not necessarily those of the Department for Work and Pensions. If you have received this transmission in error, please use the reply function to tell us and then permanently delete what you have received. Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance with our policy on the use of electronic communications. ********************************************************************** The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes. This email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) In case of problems, please call your organisation’s IT Helpdesk. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes. ********************************************************************** This document is strictly confidential and is intended only for use by the addressee. If you are not the intended recipient, any disclosure, copying, distribution or other action taken in reliance of the information contained in this e-mail is strictly prohibited. Any views expressed by the sender of this message are not necessarily those of the Department for Work and Pensions. If you have received this transmission in error, please use the reply function to tell us and then permanently delete what you have received. Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance with our policy on the use of electronic communications. ********************************************************************** The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

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