Jeg fikk en e-post fra ANSA, angående den engelsk-testen fra Sunderland mm.

Erik Ribsskog <eribsskog@gmail.com>

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Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland

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studinfo@ansa.no <studinfo@ansa.no>	Wed, Sep 2, 2009 at 11:59 AM
To: eribsskog@gmail.com
Hei, Det er vanlig at alle studenter må ta en IELTS-test før de får opptak ved skoler i UK, er det denne du sikter til? http://www.ielts.org/ www.ansa.no/tester Best regards / Med vennlig hilsen Silje Ingrid Ruud Informasjonskonsulent Association of Norwegian Students Abroad Storgata 19, 0184 Oslo, Norway +47 22 47 76 13 Fra: Erik Ribsskog [mailto:eribsskog@gmail.com] Sendt: 2. september 2009 11:20 Til: ANSA Studieinformasjonen Emne: Spørsmål om navn på språktest/Fwd: FW: Complaint to the Chief Executive of the University of Sunderland Hei, vet dere hva den testen heter, som alle ikke engelsk-språkelige utenlandsstudenter, i Storbritannia, må ta, i starten av studieoppholdet heter? De er litt vrange i Sunderland, synes jeg det virker som. På forhånd takk for eventuelt svar! Mvh. Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Wed, Sep 2, 2009 at 9:52 AM Subject: Re: FW: Complaint to the Chief Executive of the University of Sunderland To: David Donkin <david.donkin@sunderland.ac.uk> Hi, you write that the English-test I took at Sunderland, was an informal one. But it wasn't, as I understood it. All Study-abroad students had to take this test, in one of the first weeks, of the term. And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes. So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test. I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university. Yours sincerely, Erik Ribsskog On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote: Dear Mr Ribsskog Thank you for letting the University know about your recent customer support experience. We take all complaints very seriously indeed and wherever possible use them as an opportunity to make any needed improvements. I am attaching a letter to you that gives the results of my investigation into your complaint. I hope it adequately explains the issues but if anything remains unclear please do not hesitate to let me know. Regards David David Donkin Assistant Director Student Recruitment and Business Partnerships University of Sunderland Chester Road Sunderland SR1 3SD Tel: +44 191 515 3340 Mobile +44 7771 943498

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