Jeg sendte en ny e-post, til Universiy of Sunderland

Erik Ribsskog <eribsskog@gmail.com>

---

FW: Complaint to the Chief Executive of the University of Sunderland

---

Erik Ribsskog <eribsskog@gmail.com>	Wed, Sep 2, 2009 at 2:04 PM
To: David Donkin <david.donkin@sunderland.ac.uk>
Hi, ANSA, (a student-advice organisation in Norway), thought it might have been an 'IELTS-test', they wrote to me in an e-mail. I can't remember exactly. But I think that the result of this test should perhaps be in my file with you, explaining why I didn't take English-classes, since they didn't want me to, since I got the highest grade, on the test. I also saw, after I sent the first e-mail, that you wonder why I quite the studies, before time, in Sunderland. This was because of that my study-finance from Norway, was four months delayes, due to that my home-university in Norway, Oslo University College, first wouldn't accept my modules, as part of my bachelor-degree, even if Oslo University College, cooperate, with the University of Sunderland, (and another computer-student from Oslo University College, Brusk, lived next door to my/our flat, at the Forge). And this was even after that Oslo University College, had lost my application to Sunderland, that I gave them, around February 2004, and after that they had denied me Erasmus-programme founding, on three occations/applications, and after they had lost an application for study-loan, that they were supposed to send. So I didn't get my study-loan, before in January, of 2005, four months after I went to Sunderland. So the focus hadn't been that much on the studies, for me, so I had lost control on some of the modules, and the Final Year Project. And, I had moved from my rented flat in Oslo, so I didn't have anywhere to move to, after Sunderland. So then I thought, that it would be better, to find a job, in February 2005, than to wait, until June 2005, when I would have spent most of the study-loan, then I would have been without money, without a degree, and without a place to live. So when we had to move, to another apartment, at the Forge, (for some reason), at the beginning of the last term, in Sunderland, then I thought by myself, that it would have been stupid of me, to move to the new apartment, in the Forge, since I didn't have any fair chance, of completing my studies, anyway, since I was very delayed, due to that I had to contact companies in Norway, to explain why I was late with some loan-payments, every month, and the Home University and the Government Study-finance, I also had to contact all the time, so this was affecting my studies, in a negative way. So that's why I went from Sunderland, before the studies were finished, to this long delay with the study-founding, etc. (I've also contacted the University of Sunderland, by e-mail, in 2005/2006 and also later, and explained about this delay, and that I wanted to pay the money, for the University, later, and applied for a payback-plan, but I haven't heard anything, after I sent you the payback-plan application, to a kind of tribunal, with you). Now, I'm unemployed, so I haven't got that much to pay now. But, I try to get my files, from universities and colleges, that I've studied on, since these are with my family, in Norway, where I ended up, working on my uncles farm, with forest-work, around April 2005, after I'd tried to find a job in London etc., before that, but it was tricky, to find both a job and an apartment, abroad, I discovered. But my uncle, he exploited me a bit, perhaps, and let me do all the hard work, on the farm, and on my 35th birthday, on 25. July 2005, a team came to the farm, in Larvik, and tried to kill me, (after my uncle and his woman, had gone to an MC-holiday, to Denmark, they know criminals and my uncle, Martin, is a notorious MC-driver, who has been in many accidents, once killing his mate, who sat on as a passenger, on the bike). So then I had to go away from Norway again, since these people were so organised, so I didn't know who I could trust in Norway, after that incident, so then I went to the UK again, and ended up in Liverpool, finding a job here, using the last of the money from my study finance, from Sunderland, to pay for the flight to Liverpool, and accomodation at a hostel in Liverpool, before I found a job here, in August 2005. But, I've only had low pay-jobs, since I moved to Liverpool, in 2005, I haven't managed to get a well paid job, even if I have been working as a manager in Norway, and even if I've studied computing, for four years, at university-level, in Norway, on NHI (now NITH), and at Oslo University College. I was accepted, at the third year, of a British bachelor, in computing, when I went to the University of Sunderland, in 2004. So I think I should be able to get a two-year degree, from one of my home-universities in Oslo, making it easier for me, to find a job, if I have a degree, but these university-colleges, seem to make up excuses, for not sending me a two-year degree. So I think some mafia, in Norway, connected with my former employer, RIMI/ICA/Stein Erik Hagen, could be messing with me, since Hagen, is well-known to take 'revenge' on, people who quits working in his old company, Rimi. Stein Erik Hagen, is like a king, almost in Norway, like a Russian obliark, so I think that police and government in Norway, are afraid of him, so I can't get any of my rights in Norway now, and my old university-colleges, are afraid to help me, and instead makes problems for me, it seems to me. This was even if I never spoke even, with Mr. Hagen, when I worked in Rimi, since Rimi then had around 500 shop-managers, and it was far up to the guy on top, Hagen, but he liked to call himselv 'grocer', and not director etc., so he had complete control on everything, in Rimi, so I think he could have a grunge towards me, since I wanted to start studying again, and quit working as a shop manager, in 2002, (due to some problems with higher management, at the Rimi head-quarter, in 2000 and 2001). So this is were I'm at now, I'm unemployed, in Liverpool, after having had a couple of low-paid jobs here, and now I'm trying to get my files from university and colleges etc., sent to me, since my family, in Norway, don't want to send me my stuff in Norway, even if I'm here in the UK, as a refugee, I think I have to say, untill the Norwegian government, give me my rights there, that the police there give me help and information, about who it was, the team, who tried to kill me on the farm, and I've also overheard, in 2003, in Oslo, that I was being followed, by the 'mafia'. So if the business-man is in the Russian mafia then? I can't say exactly, what's going on. And the UK police and Home Office, they eighter wont give me my rights, and I'm not allowed to, by the Home Office, to apply to be a refugee, even if I really am, due to that they pretend they think that Norway are in the EU, or something buraucratic, like this. So I've sent this to the Prime Ministers Office, who also started acting buraucraticly, so I sent it to the UN, where it is at now. So thank you very much, for answering me about these questions. I'm not sure exactly, why is it you, who are answering me, when you are Assistant Director Student Recruitment and Business Partnerships, and I sent it to the top of the university, as a complaint, on bad customer-service. I think some principal, or something, should have maybe answered this? But anyway, I think that, if you look in my file there, with you, then you would find my language-test, and my application and correspondance for a payment-plan, from 2006 and 2007. And I'm also looking for some files, for my Final Year Project, in Sunderland, that was stored in an archive, in the class-room, at St. Peters, where that module was being thought, in the Vardy-building there. Peter White, thought that module, so he could perhaps find those files, because I spent quite a long time, making those files, for the first assesments, for the Final Year Project, in computing, so those would have been find to have. I tried to find them, when I was at the university, in February, I think it was, and spoke with the Gateway, at the city-campus, since when I called to your university, they couldn't find me on your computer, but the Gateway found me, and gave me my student-number. But I thinkt the Final Year Project-module, has got a new class-room, since I couldn't find my files there, but perhaps they are in my file there at student-records etc. Anyway, many thanks for answering my e-mail, about this! Yours sincerely, Erik Ribsskog On Wed, Sep 2, 2009 at 11:55 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote: Dear Erik Thanks for your reply. I hope I haven't confused the issue too much by using the word 'informal'. What I meant to say was that it was not a test that related to a module you were registered as studying. We only record the results of modules studied on our Student Records System and as a result we are unable to find your mark there. We have been back to the Department that taught study abroad students to see if we could locate your result there but after this length of time since you took the test they are unable to find it. I know that this may be a disappointing outcome but I can assure you we have done everything we can to try to find your mark. Regards David David Donkin Assistant Director Student Recruitment and Business Partnerships University of Sunderland Chester Road Sunderland SR1 3SD Tel: +44 191 515 3340 Mobile 07771 943498 ________________________________ From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 02 September 2009 09:52 To: David Donkin Subject: Re: FW: Complaint to the Chief Executive of the University ofSunderland Hi, you write that the English-test I took at Sunderland, was an informal one. But it wasn't, as I understood it. All Study-abroad students had to take this test, in one of the first weeks, of the term. And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes. So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test. I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university. Yours sincerely, Erik Ribsskog On Wed, Sep 2, 2009 at 9:30 AM, David Donkin <david.donkin@sunderland.ac.uk> wrote: Dear Mr Ribsskog Thank you for letting the University know about your recent customer support experience. We take all complaints very seriously indeed and wherever possible use them as an opportunity to make any needed improvements. I am attaching a letter to you that gives the results of my investigation into your complaint. I hope it adequately explains the issues but if anything remains unclear please do not hesitate to let me know. Regards David David Donkin Assistant Director Student Recruitment and Business Partnerships University of Sunderland Chester Road Sunderland SR1 3SD Tel: +44 191 515 3340 Mobile +44 7771 943498

---