Jeg sendte en ny e-post til JET

Erik Ribsskog <eribsskog@gmail.com>

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FW: Complaint about JET/Fwd: <<#22175-35989#>>

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Feb 8, 2010 at 5:15 PM
To: "Elliott, Lorraine" <Lorraine.Elliott@liverpool.gov.uk>
Hi, I think you twist things in you e-mail. I understand that I have to go to Jet, to be put on a course. But to be re-put on the next course, due to that I found out that I had another meeting that day, that I first didn't see, due to that I went to Jet straight from the dentist, and had a new gold-crone in my mouth, so I was a bit un-aware. Then it should be enough to make a phone-call. You don't take any consideration of this, in your e-mail, that I had to go to Walton, not to be put on a course, but simply just to change the course-date. You don't seem to have any understanding for my complaint. You answer like you think this is about the inital meeting at JET, which it isn't. You obviously pretend to be stupid, and pretend not to understand this. And for the other complaint. You write that you don't belive what I'm saying in my complaint. You don't belive that some called me saying they were you. That's inpolite of you. Please send this complaint to your manager. And please try to improve your manners, I think you are to inpolite! Sincerely, Erik Ribsskog On Mon, Feb 8, 2010 at 4:35 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote: Dear Erik, Your complaint has been forwarded to me for response. I am sorry that you feel that your complaint has not been taken seriously. Quality of service is a priority within the JET team here in East Liverpool and we consistently gain good feedback from customers about this. I have considered your comments and complaints at length and I don’t believe that any member of my team called pretending to be me whilst I was out of the office, I simply believe that a member of staff called, following my instructions to call you about re-booking you on the course and there has been some confusion as a result. I am sorry if this has caused you undue worry. With regards to having to go to Walton, as I mentioned in my previous e-mail, all newly registered clients are encouraged to have in-depth guidance and support which will have been another reason why you were urged to visit your appointed guidance officer there. We appreciate that at times, in order for individuals to gain funding, there are processes we all have to go through to ensure the funding is fair, approved and appropriate, this may seem unnecessary, but we have to adhere to them when we are issuing public money. We also have to pay for any cancellations if we are unable to fill the available place at short notice. As I mentioned in all former correspondence, you can visit any office to undertake job searches and if you wish to change your preferred JET office and guidance officer to a more convenient location, this can be arranged. With regards to the certificate, it was sent out as soon as it was received. There is an external assessment process that has to be undertaken before your exam result is verified and certificates forwarded us. Yours sincerely, Lorraine Elliott Lorraine Elliott (Nee Hammond) JET Manager Liverpool East JET Service Neighbourhood Employment Services Job Bank 4 Tunnel Road Liverpool L7 6QD 0151 233 6177 0151 233 6117 07834 843648 www.liverpooljet.org 2010 Year of Health and Wellbeing www.2010healthandwellbeing.org.uk From: Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk] Sent: 21 January 2010 01:05 To: Elliott, Lorraine Subject: Re: Complaint about JET/Fwd: <<#22175-35989#>> Your unique reference number is: 35989 Please include your unique reference number in all email communication. Dear Colleague, Please could you assist with the following enquiry, and then respond directly to the customer. Yours Sincerely Liverpool Direct liverpool.direct@liverpool.gov.uk www.liverpool.gov.uk Liverpool's Year of the Environment 2009 - Our city Our planet www.ourcityourplanet.org.uk P Please consider the environment before printing this e-mail. Thank you Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form. --- Original Message --- From: Erik Ribsskog <eribsskog@gmail.com> Received: 20/01/10 16:49:52 o'clock GMT To: Liverpool Direct <liverpool.direct@liverpool.gov.uk> Subject: Complaint about JET/Fwd: Hi, I wanted to complain about JET, to the Council. They don't seem to take it seriously, that their representatives are inpolite, and say their managers names, on the phone. Also, if one wants to resign, on the next course, since you find that you have agreed a meeting, with the landlord, to collect the rent, on the same day. Then one have to take public transport back to Walton, and it isn't enought with a phone-call, to just be re-put, on the next course. This I think is silly. They also use two months, to send course certificates, and only after complaining not to have received one. Hope you can send this to the right autorothy, that are responsible for JET. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> Date: Wed, Jan 20, 2010 at 4:30 PM Subject: RE: To: Erik Ribsskog <eribsskog@gmail.com> Cc: "Debbazi, Lynne" <Lynne.Debbazi@liverpool.gov.uk> Dear Erik, Thank you for your comments. With regards to having to go to Walton, all newly registered clients are encouraged to have in-depth guidance and support which will have been another reason why you were urged to visit your appointed guidance officer there. As I mentioned in my previous correspondence, you can visit any office to undertake job searches and if you wish to change your preferred JET office and guidance officer to a more convenient location, this can be arranged. I will arrange to send your food hygiene certificate to your home address. Yours sincerely, Lorraine Elliott (Nee Hammond) JET Manager Liverpool East JET Service Neighbourhood Employment Services Job Bank 4 Tunnel Road Liverpool L7 6QD 0151 233 6177 0151 233 6117 07834 843648 www.liverpooljet.org 2010 Year of Health and Wellbeing www.2010healthandwellbeing.org.uk From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 19 January 2010 16:44 To: Elliott, Lorraine Subject: Re: Good News ______________________________________________________________________ DISCLAIMER: The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). 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