Jeg sendte en ny e-post til CreateSpace

Erik Ribsskog <eribsskog@gmail.com>

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CreateSpace - Executive Customer Relations

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jul 23, 2012 at 10:43 PM
To: Executive Customer Relations <ecr@createspace.com>
Hi, thank you for your e-mail! I am in the UK, so I think it's perhaps better, if we correspond by e-mail. I'm not happy with a book I have with you now, and I'm not happy with the custommer-support. First my book got approved, then they said the orientation was wrong, on the pictures. (After I changed the subtitle and used more upper-case in it, on the cover). Then I said, I hadn't changed the pictures, in the book. Then they said I'd get a one of exeption, since they'd done a mistake. But I think they can't say that I'd get a one of exeption, it has to be permanent. I also want to add a second foreword now, (to explain about why some pictures of files are up side down), but can't. Since then they'll then say the pictures are wrong. Since I only got one last chance, to get the book right, really. Also there are three blank pages on CreateSpace where as on Scribd, (where I put the book now, after the problems with your customer-support), these blank pages don't appear. So the book is 219 pages on Scribd and Open Office Writer, but 222 pages when I scale the book on CreateSpace. I don't understand how to get these blank pages away, they aren't on Open Office, so I don't understand what produces them. Also, I wrote 'CreateSpace-edition', on this book, (and all my five books in Norwegian, which are on Amazon now). But after I complained about my book suddently being not approved, even if it has been approved earlier, and the pages you complained about weren't changed by me. Then you said I couldn't write 'publised by CreateSpace', in my book, and removed the text 'CreateSpace-edition', from the first page. But that's not the same at all. And this text had also been approved earlier. So you just made a new, similar mistake. How can they do the same mistake twice? This obviously just to mess with me, I think. If the content have been approved earlier they shouldn't refuse me to get it approved later. But this happened twice, even if I got an appology for the first mistake, in the mean-time. I've gone to University of Sunderland, and learned about referencing there, and I know that one are supposed to write the edition when one refer to a book. And you just remove the edition-name, just like that. It's like you aren't serious, or try to sabotage, I think. This is a book about my employement-case against two big, powerful companies, Bertelsmann, (and Microsoft), and I don't want to lose control on it. I'm a bit wary about it. Please don't mess with this book. I therefore also want to have it on Scribd now, so I don't want the Kindle library-programme option any longer, for this book. Since then one can't have it on Scribd, as far as I understand. I only want the 'normal' Kindle-option. I also want you to put back the edition-name, on my book. And to add a second foreword where it's explained about the upside-down files. And the three blank pages to be removed. Hope this is alright! Yours sincerely, Erik Ribsskog On Mon, Jul 23, 2012 at 10:11 PM, Executive Customer Relations <ecr@createspace.com> wrote: Dear Mr. Ribsskog, My name is Ashley Robinson, and I am with Executive Customer Relations with CreateSpace. I received your letter addressed to Jeff Bezos and he has asked that I respond on his behalf. Thank you for allowing me the opportunity to correspond with you. I would like to set up a time to discuss this matter further. Please provide the best time and phone number at which I may reach you. If you prefer, you can contact me directly at (843) 760-8240. My normal office hours are 9:00 a.m. until 5:00 p.m. eastern time; however, I am happy to accommodate your schedule. I look forward to hearing from you. Sincerely, Ashley Robinson Executive Customer Relations ecr@createspace.com (843) 760-8240