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Gmail - Update to Heather Worm/Fwd: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough








Gmail



Erik Ribsskog
<eribsskog@gmail.com>









Update to Heather Worm/Fwd: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough









Erik Ribsskog

<eribsskog@gmail.com>




Sat, Jul 6, 2013 at 10:14 PM





To:
433215090@my.booking.com








Hi,

I got a new e-mail from the hotel now.

But they to don't mention a voucher or a compensation.

I think it's a bit strange that after I've used all this time on the complaints, and after I've not gotten the product I've paid for, at the hotel, that I'm not given some kind of compensation, for the mentioned problems.


I could have gotten my money back, or a voucher which I could have used at another hotel, next time I went on holiday, etc.

I think that's normal, in cases like this.

I also think the e-mails from the hotel are strange.


The mentioned General Manager should have written to me after his investigation, I think.

And they don't want more e-mails from me, it seems.

And they really twisted on things, in their first e-mail, to make me look dum/bad, I think.

So this hotel isn't very well run, I think.

So I don't want to go back there, but I could perhaps gotten a voucher, that I could use later, at a different hotel.

Or my money back.

Something like this.

Best regards,

Erik Ribsskog


---------- Forwarded message ----------
From: customer.services@britanniahotels.com <customer.services@britanniahotels.com>

Date: Sat, Jul 6, 2013 at 9:56 PM
Subject: RE: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: Erik Ribsskog <eribsskog@gmail.com>






Dear Mr. Ribsskog,


Thank you for your emails and your feedback regarding the Grand Hotel Scarborough.  Your comments have been passed to the General Manager of the Grand Scarborough Hotel to pass on to the entertainment team and other respective departments. 

I can confirm that no further correspondance will be entered into regarding your stay.

I hope we will have the opportunity to welcome you to one of our Hotels in the future.


Kind regards


Britannia Hotels Customer Service Team




From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 04 July 2013 09:40
To: customer.services@britanniahotels.com
Cc: email.campaign@sg.booking.com
Subject: Update/Fwd: FW: Complaint/Fwd: Your booking at The Grand Scarborough




Hi,


I found about this hotel on Booking.com.

And there it says:

'The Grand tilbyr kveldsunderholdning i den praktfulle Cabaret Ballroom året rundt.'.


http://www.booking.com/hotel/gb/grandscarboroughhotel.no.html?aid=303948;label=bookings-naam-3jHr6EsDyn1Uq9ttdGmKKwS21593524221%3Apl%3Ata%3Ap1%3Ap2300%2C000%3Aac%3Aap1t1%3Aneg;sid=60ac93c5847991d9bc76103cfe8d772a;dcid=1;checkin=2013-07-04;checkout=2013-07-05;srfid=56733e7d46d9f42d3237ac6b1ebe1f50c60fffb0X2



Meaning: 'The Grand offers nightly entertainment in the beautiful Cabaret Ballrom all year'.

So I thought this was something everyone could go and have a look at.

And on the cabaret-pictures on that website, it's also a group of people, (men and women), not only one guy singing.

So when you advertise with cabaret every night of the year, then it should be like that, I think.

And when people complain, then they should be taken seriously I think.

It's like you don't take complaints serously, I think.

Also a seagull woke me up at around 4 AM.

And I don't think you had any alarm-clocks in the room.

And no phones, (for room-service etc. eighter).

And no mini-bar.

So there are a lot more things I could complain about.

But I brought my own alarm-clock so that wasn't that important.

But I thought I was a bit tricked by you when the cabaret wasn't as varied as it seemed like, on your website(s).

Also I asked Lisa in the reception, if there was a cabaret, when I checked in.

(Because I have a travel-blog, and thought that you have a cabaret was a bit fun.

So I got a bit disapointed when this cabaret wasn't as entertaining as it usually is, from the mentioned pictures).

Also, the entertainer said everyone should laugh, (in the middle of an Italian song, I think it was), and then the scene was flooded in red lights.

So this wasn't family friendly entertainment, I think.

It must have been scary for the kids, I think.


I noticed one little girl, who sat next to the scene, who went out of the room, many times, with her mother following her.

So this was more like the entertainment in Hell, I think.

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 3, 2013 at 11:03 PM
Subject: Re: FW: Complaint/Fwd: Your booking at The Grand Scarborough
To: "customer.services@britanniahotels.com" <customer.services@britanniahotels.com>
Cc: email.campaign@sg.booking.com


Hi,

now I'm attaching a screen-shot, from your website.

(http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Facilities.html).

On your website, it is pictures of women, on the picture describing the cabaret.


This is what I mean.


Yet when people go to your hotel, they only get to see one guy singing.

That's not even worthy being called a cabaret.

Because cabarets should be more varied, I've read.

This guy also said some other act was going to be back, for the people staying more than just Friday.

So the cabaret on Friday wasn't the normal one.

And in your e-mail you twist on it, and say you can't have the cabaret-type I mean.

This is outragous.

You try to make me look bad because I point out that your cabaret wasn't up to the standard you advetise it with, on your website.

Is this Fawly Towers in Weymouth?

This is a joke.

How can you write such a thing?

If you were Pinochio your nose would have grown.

It's the last time I'm ever going to set my fet in the Grand in Scarborough.

I've been at the Grand hotel in Larvik, in Norway, and noone told me any lies there.

My relative Gedde, has constructed the infantry-building, in Fredrikstad, in Norway, which is built on the same theme as the Grand hotel in Scarborough, with one room for every day of the year, etc.

You put shame on these old buildings with your bloddy lies.


You're full of shit!



Erik Ribsskog






On Wed, Jul 3, 2013 at 10:39 PM,

customer.services@britanniahotels.com
<customer.services@britanniahotels.com> wrote:





Dear Mr. Ribsskog,


Thank you for your recent email and for taking the time to offer your feedback regarding your experience with
Britannia Hotels.

We

apologise if the service provided on this occasion did not meet yourexpectations and therefore your comments have been forwarded to the relevant department.  The Grand Hotel Scarborough is primarily a family friendly hotel and we unfortunately cannot offer the type of entertainment you suggest as this would not be suitable
or considered appropriate by the majority of our guests.  I am sorry you did not enjoy the entertainment at the Hotel.

We once again thank you for your comments on these matters and thank you for choosing Britannia Hotels.


Customer Service Acknowledgement

Britannia Hotels





From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 30 June 2013 06:33
To: res724@britanniahotels.com
Subject: Complaint/Fwd: Your booking at The Grand Scarborough






Hi,


I was at your hotel, from Friday to Saturday.

I wanted to complain about the cabaret, on Friday night.

On your websites it's pictures of a lot of women.

But it wasn't a single woman in the cabaret.

And it's supposed to be for the whole family, I see now.

But it wasn't anything to look at for the men, (I'd say).

On the website it is pictures of a lot women.

But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.

Perhaps you should make the cabaret adult only.

And have some pretty women in it.

Because this was disapointing for the men, I'd say.

When I think of cabaret, I think about something for men.

But this was something for women and kids, it seems.

I thought this hotel was for men as well.

I think it's a bit strange that you have a cabaret with only one man in.

Then it's a perfomance, I'd say.

I think cabarets are supposed to be more varied.

And when it's quite late at night, people would think it's for adults, (especially in the weekend).

So this was disapointing, I think.

You write on your website, that it's a 'relaxing and peaceful' hotel.




So then people would think it's for adults.

But the entertainment is only for kids and women, it seems.

This is poor, I think.

Is it so that men aren't welcome at your hotel?

Erik Ribsskog



---------- Forwarded message ----------

From: Booking.com <customer.service@booking.com>
Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough
To: eribsskog@gmail.com








Thank you, Erik! Your reservation is now confirmed.




Best
Price Guaranteed
Print












Reservation number

433215090



PIN code

7183



Email

eribsskog@gmail.com



Booked by

Erik Ribsskogeribsskog@gmail.com







Your reservation:

1 night, 1 room
1











Check-in:

Friday, 28 June 2013
(from 14:00)











Check-out:

Saturday, 29 June 2013
(until 10:00)







Single Room

£ 33.33



VAT (20%) included

£ 6.67



Total price

£ 40




You've chosen a book now - pay when you stay accommodation.







Please note: additional supplements (e.g. extra bed) are not added to this total.

The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.














The
Grand Scarborough



Address:

St Nicholas Cliff
Scarborough, YO11 2ET
United Kingdom




Phone:

+448456431229



Email:

res724@britanniahotels.com



Travel information:

Show
directions













Visit
My Booking.com
to change or upgrade your reservation















Room details










A TV, tea and coffee making facilities and an en suite bathroom are included in this room.




Guest name:

Erik Ribsskog



for max. 1 person.





Meal Plan:



  • Breakfast is included in the room rate.



    • Prepayment :



    • No deposit will be charged.



      • Cancellation policy:



      • If cancelled up to 14:00 on the date of arrival, no fee will be charged.If cancelled later or in case of no-show, 100 percent of the first night will be charged.


        • Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.


        Cancellation costs in local hotel time:

        • Until 28 June 2013 13:59 [Scarborough] : GBP 0
        • From 28 June 2013 14:00 [Scarborough] : GBP 40

















          • Important information






          Payment is due upon arrival.





          Hotel policies







          Guest parking:
          No parking available.


          Internet:
          No internet access available.
          See all policies


          Customer Service information

          Local number: 0800 376 3580

          When abroad : +44 20 3320 2609

















          Payment


          You have now confirmed and guaranteed your reservation by credit card.
          All payments are to be made at the property during your stay, unless otherwise stated in the hotel policies or in the room conditions.
          Please note that your credit card may be pre-authorised prior to your arrival.

          This accommodation provider accepts the following forms of payment:


          American Express, Visa, Euro/Mastercard, Maestro, Switch


          Don't forget
          You can change or cancel your reservation via our online self-service tool My Booking.com:

          https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=433215090;pincode=7183
          Have a great trip!
          - The Booking.com Team














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          This communication contains information that is confidential and may also be privileged. Any offers and/or commitments made
          within this document are subject to contract and without prejudice. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information
          within it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it with the subject line "received in error" to
          administrator@britanniahotels.com then delete and destroy any copies.

          Britannia Hotels Limited.

          Registered in England & Wales

          Company Registration No: 1343600

          Registered Office: Halecroft, 253 Hale Road, Hale, Altrincham, Cheshire, WA15 8RE


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          ______________________________________________________________________
          This email has been scanned by the Symantec Email Security.cloud service.
          For more information please visit http://www.symanteccloud.com
          ______________________________________________________________________





          This communication contains information that is confidential and may also be privileged. Any offers and/or commitments made within this document are subject to contract and without prejudice. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information within it is strictly prohibited and may be unlawful. If you have received this communication in error, please return it with the subject line "received in error" to administrator@britanniahotels.com then delete and destroy any copies.


          Britannia Hotels Limited.

          Registered in England & Wales

          Company Registration No: 1343600

          Registered Office: Halecroft, 253 Hale Road, Hale, Altrincham, Cheshire, WA15 8RE


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