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torsdag 4. juli 2013

Jeg sendte en ny e-post til Grand hotel i Scarborough

Gmail - Complaint/Fwd: Your booking at The Grand Scarborough
Gmail
Erik Ribsskog
<eribsskog@gmail.com>
Complaint/Fwd: Your booking at The Grand Scarborough

Erik Ribsskog
<eribsskog@gmail.com>
Wed, Jul 3, 2013 at 11:03 PM
To:
"customer.services@britanniahotels.com" <customer.services@britanniahotels.com>
Cc:
email.campaign@sg.booking.com
Hi,

now I'm attaching a screen-shot, from your website.

(http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Facilities.html).

On your website, it is pictures of women, on the picture describing the cabaret.

This is what I mean.

Yet when people go to your hotel, they only get to see one guy singing.

That's not even worthy being called a cabaret.

Because cabarets should be more varied, I've read.

This guy also said some other act was going to be back, for the people staying more than just Friday.

So the cabaret on Friday wasn't the normal one.

And in your e-mail you twist on it, and say you can't have the cabaret-type I mean.

This is outragous.

You try to make me look bad because I point out that your cabaret wasn't up to the standard you advetise it with, on your website.

Is this Fawly Towers in Weymouth?

This is a joke.

How can you write such a thing?

If you were Pinochio your nose would have grown.

It's the last time I'm ever going to set my fet in the Grand in Scarborough.

I've been at the Grand hotel in Larvik, in Norway, and noone told me any lies there.

My relative Gedde, has constructed the infantry-building, in Fredrikstad, in Norway, which is built on the same theme as the Grand hotel in Scarborough, with one room for every day of the year, etc.

You put shame on these old buildings with your bloddy lies.

You're full of shit!


 Erik Ribsskog

Dear Mr. Ribsskog,
Thank you for your recent email and for taking the time to offer your feedback regarding your experience with Britannia Hotels.
We
apologise if the service provided on this
occasion did not meet your expectations and therefore your comments have been forwarded to the relevant department.  The Grand Hotel Scarborough is primarily a family friendly hotel and we unfortunately cannot offer the type of entertainment you suggest as
this would not be suitable or considered appropriate by the majority of our guests.  I am sorry you did not enjoy the entertainment at the Hotel.
We once again thank you for your comments on these matters and thank you for choosing Britannia Hotels.
Customer Service Acknowledgement
Britannia Hotels
From: Erik Ribsskog [eribsskog@gmail.com]
Sent: 30 June 2013 06:33
Subject: Complaint/Fwd: Your booking at The Grand Scarborough

Hi,

I was at your hotel, from Friday to Saturday.

I wanted to complain about the cabaret, on Friday night.

On your websites it's pictures of a lot of women.

But it wasn't a single woman in the cabaret.

And it's supposed to be for the whole family, I see now.

But it wasn't anything to look at for the men, (I'd say).

On the website it is pictures of a lot women.

But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.

Perhaps you should make the cabaret adult only.

And have some pretty women in it.

Because this was disapointing for the men, I'd say.

When I think of cabaret, I think about something for men.

But this was something for women and kids, it seems.

I thought this hotel was for men as well.

I think it's a bit strange that you have a cabaret with only one man in.

Then it's a perfomance, I'd say.

I think cabarets are supposed to be more varied.

And when it's quite late at night, people would think it's for adults, (especially in the weekend).

So this was disapointing, I think.

You write on your website, that it's a 'relaxing and peaceful' hotel.


So then people would think it's for adults.

But the entertainment is only for kids and women, it seems.

This is poor, I think.

Is it so that men aren't welcome at your hotel?

Erik Ribsskog


---------- Forwarded message ----------
From: Booking.com <customer.service@booking.com>
Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough


Thank you, Erik! Your reservation is now confirmed.

BOOKING.COM online hotel reservations
Best Price Guaranteed

Print
Reservation number
433215090
PIN code
7183
Email
Booked by
Erik Ribsskogeribsskog@gmail.com
Your reservation:
1 night, 1 room
1
Check-in:
Friday, 28 June 2013
(from 14:00)
Check-out:
Saturday, 29 June 2013
(until 10:00)
Single Room
£ 33.33
VAT (20%) included
£ 6.67
Total price
£ 40
You've chosen a book now - pay when you stay accommodation.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
Grand Scarborough
Address:
St Nicholas Cliff
Scarborough, YO11 2ET
United Kingdom
Phone:
Email:
Travel information:
directions



 Visit
My Booking.com
to change or upgrade your reservation

Room details

A TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Guest name:
Erik Ribsskog
for max. 1 person.

Meal Plan:


  • Breakfast is included in the room rate.

    • Prepayment :


    • No deposit will be charged.

      • Cancellation policy:


      • If cancelled up to 14:00 on the date of arrival, no fee will be charged.If cancelled later or in case of no-show, 100 percent of the first night will be charged.

        • Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.

        Cancellation costs in local hotel time:

        • Until 28 June 2013 13:59 [Scarborough] : GBP 0
        • From 28 June 2013 14:00 [Scarborough] : GBP 40

          • Important information

          Payment is due upon arrival.

          Hotel policies

          Guest parking:
          No parking available.

          Internet:
          No internet access available.
          See all policies

          Customer Service information
          Local number: 0800 376 3580
          When abroad : +44 20 3320 2609

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          You have now confirmed and guaranteed your reservation by credit card.
          All payments are to be made at the property during your stay, unless otherwise stated in the hotel policies or in the room conditions.
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          This accommodation provider accepts the following forms of payment:

          American Express, Visa, Euro/Mastercard, Maestro, Switch

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          Have a great trip!
          - The Booking.com Team


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          cabaret.JPG
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