Erik Ribsskog
<eribsskog@gmail.com>
Appeals Reference: 1-2646015094
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Sep 12, 2013 at 12:37 AM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
Next time, I think I'll try to buy the postage online, in this link:
thank you for your e-mail!
I've thought more about this since I sent the last packet.
I've thought more about this since I sent the last packet.
Next time, I think I'll try to buy the postage online, in this link:
http://www.postoffice.co.uk/
I've tried that earlier with PayPal, but I sometimes need to split up the packets I send due to the toll-barrier to Norway, and the weight-limit for air-mail which is two kilos.
And if I print the online stamps after midnight, then I have two days to send the packet, (If I'm not mistaking).
(In case I get late to the Post Office, since I run my web-shop on my spare-time).
Because then I'll get a Certificate of Posting printed, when I buy the online stamps.
And then I can just ask the Post Office-clerks to stamp the certificate when I go there with the packet.
Voila, like they say in France.
Problem solved.
(Since it seems the Post Office doesn't want to issue me with these certificates, when I go there, but only gives me normal receipts).
Best regards,
Erik Ribsskog
On Wed, Sep 11, 2013 at 5:09 PM, customercare@postoffice.co.uk <customercare@postoffice.co.uk > wrote:
Dear Mr Ribsskog
Thank you for your email. May I say how sorry I am that you were unhappy with the previous reply you have received? It is always disappointing when we have been unable to resolve a customer’s complaint to their satisfaction.
It may help if I explain that your complaint has now been forwarded on to our appeals department who will investigate this matter for you. You should receive a reply via email within ten working days. The reference number that has been allocated to your appeals case is: 1-2646015094.
Please accept my apologies for any inconvenience or concern this may cause.
Kind Regards
Clive Robson
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone: 08457 22 33 55 (For the Deaf and Hard of Hearing)