Erik Ribsskog
<eribsskog@gmail.com>
TES4298701NI: Re your recent enquiry
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Oct 14, 2013 at 3:27 PM
To:
Tesco Customer Service <customer.service@tesco.co.uk>
Hi,
So I know that a blouse is a shirt, with buttons on the wrong side.
But this woman was wearing a big, white jacket like a doctor or something.
I don't think you should listed to much to your store-manager Colin.
I have complained about him on your Facebook-group recently for having three different types of baskets instead of one.
I also think staff who work doing surveys should have id-signs.
I've worked as a store manager in Norway, and there we had mystery shoppers, and not this.
This seems very odd to me now.
So it seemed at first she was selling the tablets.
Then that she sold bank-solutions.
Then she explained it was a survey.
So this was very confusing, I think.
This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton).
I think someone at your head-quarter should have a look at them collected.
Erik Ribsskog
ok, so Colin has his own surveys, on his own initiative?
Aren't surveys like this usually initiated by the head-office?
Also, I have both sister and a steph-sister.
Aren't surveys like this usually initiated by the head-office?
Also, I have both sister and a steph-sister.
So I know that a blouse is a shirt, with buttons on the wrong side.
But this woman was wearing a big, white jacket like a doctor or something.
I don't think you should listed to much to your store-manager Colin.
I have complained about him on your Facebook-group recently for having three different types of baskets instead of one.
I also think staff who work doing surveys should have id-signs.
I've worked as a store manager in Norway, and there we had mystery shoppers, and not this.
This seems very odd to me now.
This 'doctor-jacket-woman' was also standing under a sign for Tesco Bank.
And she was holding a tablet like Tesco now has started selling, (and have big adverts for, outside the stores).
And she was holding a tablet like Tesco now has started selling, (and have big adverts for, outside the stores).
So it seemed at first she was selling the tablets.
Then that she sold bank-solutions.
Then she explained it was a survey.
So this was very confusing, I think.
This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton).
I think someone at your head-quarter should have a look at them collected.
Erik Ribsskog
On Mon, Oct 14, 2013 at 11:58 AM, <customer.service@tesco.co.uk> wrote:
Dear Erik
Thank you for replyingto me.
I have spoken to Colin
the store manager who has assured me this was a survey to collate information
on the store.
The person was wearing
a white blouse and had a tablet and she wasn’t wearing ID as this was just for
how the store is performing.
Colin has advised me
this was not Candid Camera and just a survey for the store.
If I can be of any
further assistance, please do not hesitate to contact me.
Kind regards
James Elliot
Tesco Customer Service
.................. Original Message ..................
Subject: Re: TES4298701NI: Re your recent enquiry
Hi,
she said it was 'Tescos'.
Shouldn't she have said 'Tesco Walton' then?
And why no uniform or ID?
A poster on the wall advertised for Tesco Banking.
Hi,
she said it was 'Tescos'.
Shouldn't she have said 'Tesco Walton' then?
And why no uniform or ID?
A poster on the wall advertised for Tesco Banking.
And the tablet looked like the one Tesco sells.
And the womans white jacket looked like something a doctor would have worn.
I this this incident was odd.
Are you sure this wasn't some kind of candid camera?
Could you escalate to your line-manager for a second opinion, please?
Best regards,
Erik Ribsskog
On Tue, Oct 8, 2013 at 5:09 PM, <customer.service@tesco.co.uk> wrote:
> **
> Dear Erik
>
> Thank you for contacting us.
>
> My name is James; I am the Customer Service Manager responsible for
> responding to your email.This would have been a survey carried out by the
> store and they would be looking for customers input into how they feel the
> store is performing.
>
> If I can be of any further assistance, please do not hesitate to contact
> me.
>
> store is performing.
>
> If I can be of any further assistance, please do not hesitate to contact
> me.
>
> Kind regards
>
> James Elliot
> Tesco Customer Service
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: customer.service@tesco.co.uk
>
> James Elliot
> Tesco Customer Service
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: customer.service@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 07/10/2013
>
>
> Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive's Office
>
> Received: 07/10/2013
>
>
> Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive's Office
>
> Hi,
>
> today I was stopped by a woman with a tablet-PC right where you displayed
> you tablet-PC's last week.
>
> She had no form of id, just said her company was 'Tescos'.
>
> today I was stopped by a woman with a tablet-PC right where you displayed
> you tablet-PC's last week.
>
> She had no form of id, just said her company was 'Tescos'.
>
> No uniform but a white coat, like a doctor?
>
> She asked me all kinds of questions about Tesco and Tesco Walton.
>
> Was this some 'candid camera'-stuff or was this something from Tesco?
> No uniform but a white coat, like a doctor?
>
> She asked me all kinds of questions about Tesco and Tesco Walton.
>
> Was this some 'candid camera'-stuff or was this something from Tesco?
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 1:05 PM
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 1:05 PM
> Subject: Update/Fwd: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.
>
>
> Hi again,
>
> To: ceo.customerservice@tesco.co.
>
>
> Hi again,
>
> and do you have an organisation-map.
>
> Because I wonder what is this CEO customer service really?
>
> Because you also have an e-mail address which is called: customer.service@
> Tesco.co.uk.
>
> Because I wonder what is this CEO customer service really?
>
> Because you also have an e-mail address which is called: customer.service@
> Tesco.co.uk.
>
> So I think it's a bit many departments with you that deal with
> custommer-service.
>
> So I would have please wanted an organisation map.
>
> So that I could understand how your customer-service is organised.
> So I think it's a bit many departments with you that deal with
> custommer-service.
>
> So I would have please wanted an organisation map.
>
> So that I could understand how your customer-service is organised.
>
> (And supposed to work).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> (And supposed to work).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 12:49 PM
> Subject: Re: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.
>
> Subject: Re: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.
>
>
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn't mix/stock?
>
> Also, it's not the first time I've complained about the Sun Sip-cola being
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn't mix/stock?
>
> Also, it's not the first time I've complained about the Sun Sip-cola being
> sold out.
>
> I think it's better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that's alright.
>
> I would have liked to asked your line-manager if that's alright.
>
> I think it's better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that's alright.
>
> I would have liked to asked your line-manager if that's alright.
>
> And I would have wanted him/her to explain about the 'basket-case'.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.
> And I would have wanted him/her to explain about the 'basket-case'.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.
>
> > **
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> > **
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> items
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> Manager,
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > would like to give you a couple of bottles as a way to apologise for this
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> > baskets. I am sorry that you will be disappointed with my response.
> >
> > Thank you for taking the time to contact the Chief Executive's Office. If
> > you have any further queries please don't hesitate to get back in touch.
> >
> > Thank you for taking the time to contact the Chief Executive's Office. If
> > you have any further queries please don't hesitate to get back in touch.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> > Received: 26/07/2013
> >
> >
> > Subject: Re: Email to the Chief Executive's Office
> >
> >
> > Ok,
> >
> > I've sent you a lot of complaints earlier, you see.
> >
> >
> > Subject: Re: Email to the Chief Executive's Office
> >
> >
> > Ok,
> >
> > I've sent you a lot of complaints earlier, you see.
> >
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > wanted to complain about, by the way.
> >
> > And that's the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> > wanted to complain about, by the way.
> >
> > And that's the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> >
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> > And these three basket-types doesn't stock with the other basket-types.
> >
> > So it's a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don't stock.
> >
> > So it's a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don't stock.
> >
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn't fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn't fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> >
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it's odd that a big organisation like Tesco isn't stream-lined.
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it's odd that a big organisation like Tesco isn't stream-lined.
> >
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It's like you have to be an expert on Tesco-baskets to shop there, I'd
> say.
> >
> > It's like you want to bully the custommers from Sainsbury and Asda who
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It's like you have to be an expert on Tesco-baskets to shop there, I'd
> say.
> >
> > It's like you want to bully the custommers from Sainsbury and Asda who
> want
> > to try Tesco for a change.
> >
> > Then you aren't going to get many new customers, perhaps.
> >
> > If this isn't something you do to make people use the trolleys then.
> > to try Tesco for a change.
> >
> > Then you aren't going to get many new customers, perhaps.
> >
> > If this isn't something you do to make people use the trolleys then.
> >
> > Because I've worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> > Because I've worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> >
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn't stock.
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn't stock.
> >
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren't you more stream-lined, (and 'Western'), I'm wondering.
> >
> > And it's almost the same at Tesco Liverpool One.
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren't you more stream-lined, (and 'Western'), I'm wondering.
> >
> > And it's almost the same at Tesco Liverpool One.
> >
> > Except that I haven't seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn't mix, when one stock them.
> > Except that I haven't seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn't mix, when one stock them.
> >
> > And that's odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> > And that's odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> > So then it looks like to me that Tesco has problems when they want to
> have
> > a 'chaos-system', like this, with the shopping-baskets.
> >
> > (I've studied Information Management and have gone to commerce-school and
> have
> > a 'chaos-system', like this, with the shopping-baskets.
> >
> > (I've studied Information Management and have gone to commerce-school and
> > have worked as a retail-manager.
> >
> > We learned at commerce-school that 'the custommer is always right'.
> >
> > But I don't think Tesco agrees with this, when I see many different types
> >
> > We learned at commerce-school that 'the custommer is always right'.
> >
> > But I don't think Tesco agrees with this, when I see many different types
> > of baskets, that doesn't stock, in your shops.
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> >
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> >
> > > Our Ref 15143479
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> doing
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > .................. Original Message ..................
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > .................. Original Message ..................
> > > Received: 23/07/2013
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > were
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > > The one in plastic-botles and the one in cartoon.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ------------------------------
> >
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ------------------------------
> >
> > > This is a confidential email. Tesco may monitor and record all emails.
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > > Company Number: 519500
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> > >
> >
>
> >
>
Innlegg
