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mandag 17. mars 2014

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Gmail - Update/Fwd: To Paul Andrews, Complaints Resolution Manager - Your ref: FH18751/Fwd: Your ref: 10055749


Erik Ribsskog

Update/Fwd: To Paul Andrews, Complaints Resolution Manager - Your ref: FH18751/Fwd: Your ref: 10055749

Erik Ribsskog


Mon, Mar 17, 2014 at 1:32 PM


Contact-Us <>

Benefits Service <>, "Cc: LHT Customer Service" <>, Contact-Us <>, CONTACT-US <>,


I was looking for something else, and found the post it-note, (from

the last e-mail), on my blog now.

It isn't even signed, so I just thought that you had a sour

working-class-woman there, or something, that wrote silly notes.

Because this had really been explained about in detail, in the letter

mentioned in the last-email.


Erik Ribsskog

---------- Forwarded message ----------

From: Erik Ribsskog <>

Date: Fri, Mar 14, 2014 at 1:23 PM

Subject: To Paul Andrews, Complaints Resolution Manager - Your ref:

FH18751/Fwd: Your ref: 10055749


Cc: Contact-Us <>


I'm refering to your letter from 11/2, which I received today, (and

which I attach).

In the forwarded e-mail, (to Liverpool City Council), I've explained

what happened, and that I send the relevant forms back to the

Jobcentre, on the right day, (13 February), and that I called

Birkenhead Benefit Centre two days after I should have received the

allowance, and that the reason I waited for two days, with calling the

Benefit Centre, was because the time it takes, from I send the

Jobcentre the forms, (by 'sign on by post), untill I receive the

payment, varies.

I was supposed to have received the payment on 18/3, and called

Birkenhead Benefit Centre on 20/3.

(And I sent the forms on 13/3).

So I don't think I've forgotten to send any letters or waited to long here.

This is purely the Jobcentre mistake.

Perphaps you should put better stamps on your pre-franked letters,

(like a 'signed for-stamp'), if you have a problem with Royal Mail

losing your letters.

I've collected stamps, as a boy, and if I rembember right, then few

letters gets missing, in the post.

So one could suspect sabotage, by the Jobcentre, I think.

So I want you to please forward this e-mail to Noel Shanahan, (at DWP

Director Generals, Operations), which you mention, in your letter.

Also, I send a copy of this e-mail to the Jobcentre, so they can't

send it to Birkenhead Benefit Centre, so that they can over-turn the

wrong decision, about not sending me my jobseekers-allowance, (since I

haven't done anything wrong here).

I have a photograph on Flickr, (that can be seen in one of the links

in the forwarded e-mail).

You write in your letter:

'You were advised that this should not be returned no later than 13.

February otherwise this could inpact on your benefit payments'.

This part is a bit in 'the dark', I think.

The advice was merely a post it-note, that came with the mentioned forms.

And you cloud it a bit, (I think).

You write that: 'This could inpact on your benefit payments'.

This is very vague, I think.

What it said on the post it-note, (as I remember it, since I sent it

back with the forms).

Was that if I didn't send the forms, on Thursday 13/2, then my payment

could be delayed.

(This I hadn't understood, because this was regarding my third 'sign

on by post'-envelope.

And for the first envelope, I posted it on the Friday, and got the

paymen on the Tuesday.

So why wasn't that payment delayed then, (which it should have been,

according to the post it-note meaning)).

Because in a proper letter, (which I got when I got banned), then it

said something like that I had to send the envelope, within five days,

from my sign on-date.

You mention: 'By the deadline'.

But you don't mention which date which is the deadline.

Deadline is something they have in the news-papers, I think.

This case is a bit complicated but I found the letter now.

So I try to explain again:

I got a letter, from Aintree Jobcentre Plus, (which I also attach),

with the date 14/1.

There it says: 'Failure to return these forms within five working days

of your normal signing day without good cause will result in your

claim for Jobseekers Allowance being closed'.

My normal signing day, was Thursday 13/2.

And I sent the envelope, (with the right forms), in the post, on 13/2.

So I have done my part here.

I have gone to three years Commerce and Office-line, in Norway, and

there we learned, that the date you put it in the post-case, is the

important date.

I don't know what happened with the letter, after 13/2.

But if Royal Mail lost it, then I have a good cause, for not having

returned the forms.

So I should be freed here, and the sanctions against me should be over-turned.

So I expect to get the missing amount, (about £200), on to my

bank-account, as soon as possible.

Also, you mention that you have taken away the free phones for the

jobseekers, from the Jobcentre's.

That's a problem, if I want to call Birkenhead Benefit Centre.

Because the Jobcentre-phone-numbers aren't free.

And once I had to go to LHT, to call Birkenhead Benefit Centre.

Perhaps the Jobcentre phone-numbers should be free then.

So that people can call you, after you've done a mistake with their allowance.

Just an idea.

And if I go to the Jobcentre, to request a call-back.

Then sometimes you call when I walk home, from the Jobcentre.

So you should have time-slots, for call-backs, I think.

Because, there is sometimes trafic-noise, when one walk home from the

Jobcentre, (since Walton Jobcentre is closed, and I sometimes gets

unfair bans, like I've explained in the forwarded e-mail).

Also, when I went to Edge Hill Jobcentre, on Friday 21/2, since I

didn't have enough money on my mobile, to call Aintree Jobcentre, and

I had been unfairly banned from that Jobcentre.

Then John, (at Edge Hill Jobcentre), told me I'd get a text-message,

from the Jobcentre, if I registered a rapid reclaim'.

But I got a phone-call, (from Frank), on the next Tuesday.

And I wanted to complain that Jobcentre website didn't send me a copy

of the 'rapid reclaim form', which I filled out.

And that I wasn't sent a text-message, (like John said), but got a

phone-call; (without having been given a time-slot, for such a


Also, when I finaly got a copy of the rapid reclaim-form, (on Huyton

Jobcentre, on 4/3, by Gary), then the date was wrong, and also the

phone-number was an old phone-number that I have changed due to

'bully-calls' which I have reported to the Police.

(I've changed my phone-number twice, the last years.

And I think the phone-number on the document Gary gave me was one I

stopped using, (due to tele-pest), in 2012.

So that was a bit odd.

I mentioned about this tele-pest, first to Carphone Warehouse, in

2012, (when I bought a new mobile, due to he battery being worn-out,

on my old mobile.

And also at Walton Police-station, last year).

Sorry that there are a lot to compain about.

I also wanted to complain about ICE, (while I complain to the DWP).

I've earlier complained a lot, to ICE, (when I think I have had

reasons to complain, about the Jobcentre).

But ICE wants to rephrase my complaints, when I send to them.

(I think they call it to break the complaints into 'elements' or 'segments').

But this process, (from ICE), makes the meaning of the complaint

change, (I've noticed).

So I think this must be called a very stupid thing to do, really.

(That ICE change the wording of the complaints, before they investigate them).

This process, (that ICE do with complaints), have made me lose all

confidence in ICE.

So I wanted to complain about this, while I sent about

Jobcentre-complaints, to the DWP.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------

From: Erik Ribsskog <>

Date: Sat, Mar 8, 2014 at 7:58 AM

Subject: Your ref: 10055749

To: Benefits Service <>

Cc: LHT Customer Service <>, Contact-Us




I'm refering to your letter from 4/3, which I recieved yesterday, (and

which I attach).

I was banned, from six Jobcentres, in January, due to false claims.

The Jobcentre claimed I had written love-emails to a staff with them,

and got the Police to arrest me and steal my computer.

I explained in a meeting, at Wavertree police-station, that I had

written no such e-mails.

This meating was recorded on a tape, and it was a police-officer and a

solicitor from Linskills, in the meeting.

They said I would get a copy of the tape, in the post, (the solicitor

helped me fill out the form), but I haven't gotten any tape.

I was released from custody, the same day I was arrested, but was told

I couldn't go to Aintree Jobcentre, any longer.

I said I'd go to Everton jobcentre, (since that's about the same

walking-distance, (around half an hour, or less), from Walton).

I went to Everton Jobcentre, one of the next days, (after I didn't get

any letters in the post, about how to sign-on).

Everton Jobcentre told me to go back there, the next day.

I went back there, and was thrown out, (they said I was banned from

that Jobcenter as well, and four others, including Bootle, I think).

I then got a letter in the post, from Aintree Jobcentre.

They said I was supposed to sign on by post.

I could send the letter within five days, from my sign-on-day, (Thursday).

I sent the first letter on Friday, and got my allowance the next Tuesday.

The next time, I sent the letter on Friday, and got my allowance on Thursday.

They said this was because I had sent the letter late.

(But I only sent it one day after my sign on-day.

And I could send it up to five days after).

I then sent the letter, (the sign on by post-forms), on Thursday 13/2.

I didn't get my allowance, the next Tuesday, (18/2).

I wrote about this on my blog.

But I waited untill Thursday 20/2, before I called Birkenhead Benefit

Centre, about this.

(Since I had noticed, that the time it took, between that I sent the

'sign on by post-forms', and recieved the allowance, varied).

Birkenhead Benefit Centre, (a Stuart from Manchester, I think), said

that the Jobcentre hadn't registered, (on their computer), that I had

signed on.

Stuart told me to call Aintree Jobcentre, and ask for them to contact

Birkenhead Benefit Centre, for a 'same day payment', (I think he

called it).

The phone-numbers for Aintree Jobcentre and Birkenhead Benefit Centre,

aren't free to call.

(I've been put under presure, by the Jobcentre, to buy Learn

Direct-courses, for my savings.

And I've also bought a new computer, (a refurbished one), after the

Police stole my old computer).

So I didn't have much credit on my mobile.

So I didn't get to call Aintree Jobcentre, on 20/2.

Instead I walked to Edge Hill Jobcente, (a jobcentre I wasn't banned

from), the next day, (Friday 21/2).

John there, checked the computer-system, and told me Aintree Jobcentre

had deleted my claim.

He gave me a note, and advised me to register again as unemployed, the

same evening, (since I had the internet, and still some electricity).

I registered a new claim, late on Friday 21/2, (or if it was early on

Saturday 22/2), since Aintree Jobcentre had deleted my claim.

On 25/2 I got a call, from Frank, at the Jobcentre.

He said I had a meeting, at 27/2, at Huyton Jobcentre.

I hadn't been to Huyton before, (and thought it was a bit far to walk,

since I had no savings).

Then Frank said I could try to go to Edge Hill Jobcentre on 26/2, for

a transfer there.

I walked to Edge Hill again on 26/2, and spoke with John again.

He said they didn't have capasity, for more jobseekers there.

I had blogged about the problems, and someone in Norway, donated some

money for me, (a total of £40 or £50, for food, electricity and


So I went by rail, to Huyton, on 27/2.

Gary there said he couldn't meet me anyway, (at 12.50 PM).

He wanted me to wait there untill 3 PM.

But I had a dentist-apointment in Walton at 3PM.

So I said I could be back there the next day.

I then got an apointment on 4/3.

On 4/3, (Tuesday, this week), Gary gave me a document.

It looks like what my online claim would look like.

But the date is wrong, and the phone-number is two phone-numbers ago,

(since I sometimes get a lot of tele-pest, for some reason, and have

had to change my phone-number, a couple of times, lately, like I've

informed the Police about, but haven't found out who have been

pestering me).

But I explain in this document, (which I attach), that:

'I sent my jobseekers-diary in the post to Aintree Jobcentre on

Thursday last week, they had banned me for 'funny stuff', and they

claim I haven't sent it. Was told today to make a new claim'.

So I've been following the advice I got, from John, at Edge Hill

Jobcentre, on 21/2.

So it's not really a change, but the Jobcentre in Aintree, who have

lost my 'sign on by post'-letter.

In this link, the Jobcentre say I have to sign on by post:

In this link, they say I 'did not attend':

But like on can see, in the fist link, I was banned for three months,

and not supposed to attend, (at the Jobcentre), for another couple of


So the Jobcentre are confused, (it seems), and not sure if I'm

supposed to do 'sign on by post' or to attend  the Jobcentre for sign


So this case is a mess due to that the Jobcentre are confused, I'd say.

In this link, (from my blog), on can see, that I post the 'sign on by


So I've done my part here.

But the Jobcenter are making up false charges against me.

They get me arrested.

And they don't know how I'm supposed to sign on now.

So the Jobcentre are very un-professional, (or have some type of

campaign against me).

So it isn't easy, for me, as a profesional Store Manager, (some years

back, but anyway), and IT-graduate, and Home Defence-man and

responsible citizen, to deal with, the Jobcentre.

Just to try to explain.

I hope you now, (at Liverpool City Council), understand more about

what has been going on here.

Please just contact me if it's anything more about this that I should

explain more about.

Yours sincerely,

Erik Ribsskog

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