Jeg sendte enda en e-post til Liverpool City Council

Erik Ribsskog <eribsskog@gmail.com>

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Your Email Enquiry <<#22175-373029#>>

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Mar 6, 2014 at 6:41 PM
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> Cc: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>
Hi, I sent the Benefit Service an e-mail on 26/2. That was regarding a case with your ref: 10055749. And the later e-mails were meant as updates regarding that e-mail/case. Hope this is possible to understand! Best regards, Erik Ribsskog On Thu, Mar 6, 2014 at 2:59 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote: Your email reference number is: 373029 Dear Erik, Thank you for your e-mail. I apologise that you name was misspelt on the previous email reply. To help you with your enquiry we need to ask you to provide some more details of your original query so we can establish which department within Liverpool City Council can best deal with the matters you want to raise. We look forward to receiving your reply. If you would like any further assistance on this matter or anything else please let me know via the e-mail address below. Kind regards, Jane Liverpool Direct Limited Email:     liverpool.direct@liverpool.gov.uk Website: www.liverpool.gov.uk P Please consider the environment before printing this e-mail. Thank you Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form. --- Original Message --- From: Erik Ribsskog <eribsskog@gmail.com> Received: 06/03/14 03:21:43 o'clock GMT To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> CC:Benefits Service <benefits.service@liverpooldirectlimited.co.uk> Subject: Re: Re: Your enquiry to the Parliamentary Ombudsman Hi, you could send them to the Benefit Service, I think. (And you spell my first-name wrong there, by the way). Regards, Erik Ribsskog On Wed, Mar 5, 2014 at 12:37 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote: Your email reference number is: 373029 Dear Erick Thank you for your e-mail I have forward your reply  If you would like any further assistance on this matter or anything else please let me know via the e-mail address below Kind regards Lynn Liverpool Direct Limited Email:     liverpool.direct@liverpool.gov.uk Website: www.liverpool.gov.uk P Please consider the environment before printing this e-mail. Thank you Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form. --- Original Message --- From: Erik Ribsskog <eribsskog@gmail.com> Received: 04/03/14 13:24:44 o'clock UTC To: Riley Andrew <Andrew.Riley@ombudsman.org.uk> CC:<ica@ica.se>, <anne-kathrine.skodvin@ica.no>, <info@linskills.co.uk>, <steve.rotheram.mp@parliament.uk>, emb.london <emb.london@mfa.no>, <post@mfa.no>, Akademikerforbundet <post@akademikerforbundet.no>, <admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwe Subject: Re: Your enquiry to the Parliamentary Ombudsman Hi, the ICE-cases were a few years back. They called me when I was at Tesco in Liverpool One, (instead of contacting me in writing). And they broke the complaints into elements, (I think they called it), and after they had shuffeled/shufled the complaints, then the compaints no longer have the same meaning. I tried to get them to change the meaning of the complaint back. But they were 'deaf'. So it's like they send the complaints to the Jobcentre in Moscow, or something. And therefore need to write the complaints in some kind of simple English. So that they should be easy to translate to Russian or Albanian, or something. It's just very ridiculus, I think, and it makes it pointless to escalate jobcentre-complainst to ICE; I think. So I have stopped sending them to ICE for a few years now, (if I remember it right). Best regards, Erik Ribsskog On Tue, Mar 4, 2014 at 10:11 AM, Riley Andrew <Andrew.Riley@ombudsman.org.uk> wrote: > PROTECT > > We are committed to keeping your information secure. As part of that > commitment we have decided that when we send you information by email we may > have to remove some details. This includes information that may identify > you, any other person and sometimes the body complained about. > > > > Dear Sir > > > > Our reference: EN-185489 (please quote in any future correspondence) > > > > Thank you for your email. > > > > You have mentioned that you have previously contacted the Independent Case > Examiner about some of your complaints. If you have received a final > response from the Independent Case Examiner on a particular concern, and you > are unhappy with the response, then we may be able to look at the complaint > further. We will not normally consider investigating a complaint unless you > have completed the complaints process, and this means taking your complaint > to the Independent Case Examiner. > > > > I also explained in my email yesterday that we cannot consider a complaint > about Jobcentre Plus unless we receive it from a Member of Parliament (MP). > If you have completed the complaints process (and received a final response > from the Independent Case Examiner) then I would recommend that you contact > your local MP and ask them to refer your complaint on to us. We have no > legal powers to investigate a complaint about Jobcentre Plus unless the > complaint is made by an MP (this is confirmed in section 5(1) of the > Parliamentary Commissioner Act 1967). > > > > If you have any questions about this email please contact me using the > details below. > > > > Yours faithfully > > > > > > > > Andrew Riley > > Customer Services Officer > > Parliamentary and Health Service Ombudsman > > Millbank Tower > > Millbank > > London > > SW1P 4QP > > > > Telephone: 0300 061 1511 > > Email: andrew.riley@ombudsman.org.uk > > www.ombudsman.org.uk > > > > > > > The original of this email was scanned for viruses by Government Secure > Intranet virus scanning service supplied exclusively by Cable & Wireless in > partnership with MessageLabs. > On leaving the GSI this email was certified virus free. > All email communications with PHSO pass through the Government Secure > Intranet, and may be automatically logged, monitored and/or recorded for > legal purposes. > The MessageLabs Anti Virus Service is the first managed service to achieve > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK > Government quality mark initiative for information security products and > services. For more information about this please visit www.cctmark.gov.uk ______________________________________________________________________ This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________ ------ Please do not remove your unique tracking number! ------ <<#22175-373029#>> ______________________________________________________________________ DISCLAIMER: The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the authors employer or service provider. This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________ ______________________________________________________________________ This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________ ------ Please do not remove your unique tracking number! ------ <<#22175-373029#>> ______________________________________________________________________ DISCLAIMER: The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the authors employer or service provider. This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________