johncons: Jeg sendte en e-post til Stepchange

søndag 3. august 2014

Jeg sendte en e-post til Stepchange

Erik Ribsskog

Problems with Virgin Broadband

Erik Ribsskog

Sun, Aug 3, 2014 at 5:48 AM

To: Q&A

Cc: OCCtelecoms@ofcom.org.uk

Bcc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

in May/June someone sent an impersonation e-mail in my name, to the
Jobcentre, saying that I had started working for Packaging Europe, (in
Norwich), again, (like I did, in 2007 and 2008).

This was just some kind of terror attach or a practical joke, (from
someone I don't know), it seems.

But anyway it resultet in that the Jobcentre stopped my allowance.

And they owe me allowance-money, from these dates, since January:

31/1 to 21/2.

8/3 to 30/3.

23/5 to 9/6.

20/6 to 3/7.

And 4/7 to 17/7.

So I didn't pay the Virgin-bill for June, (since I've also read
something about that one have a an around £130 credit, if I'm not
mistaking, on ones Virgin-account).

But then, due to the impersonation-email, I only got around £100, from
the Jobcentre, early in July.

(A delayed payment).

And then, Virgin had put a charge and one more month, on my bill, and
it was then around £70.

I had to use those £100 on living-expenses.

But I thought I'd pay the Virgin-bill, when I got the next
jobseekers-allowance-payment, that also was due, in the beginning of
July.

And also there was an allowance-payment due, later in July.

But I didn't get any of these two payments, (see above).

And then the Virgin-bill grew to 99.90.

I then I got a credit-card-call, from Vanquis, on 24/7, (after I had
applied for a few credit-cards, after RBS sent me a form, for applying
for a credit-card, with no letter, but it reminded me I could try
apply for credit-cards, since I was quite hungry, since I had had
litle money and food, in the last months).

Vanquis transfered £100 to my RBS-account, on 25/7.

But I needed these for living-expenses.

And also the internet-line, was closed by Virgin, at the beginning of July.

So why do they charge me for July and August, if they have closed the
line, and I can't use it?

Also, they sent me a letter, writing that I could pay them what I could afford.

And I could only afford to pay them ten pence.

(Since I didn't get the jobseekers-allowance).

But still they closed the line, even if I made a token-payment.

Virgin don't have an e-mail-address.

(At least not one that I've managed to find, on their website.

So I don't think it's easy to communicate with them).

They also broke my printer, and drilled an extra whole in my wall,
when they installed the broadband-line, a bit more than a year ago.

And they also visited me a total of three or four times, with a total
of five or six engieneers, to install the broadband-line, as I
remember it.

I tried to complain to Ofcom, but they also didn't have their
e-mail-address, on their website.

(Even if I managed to find one, to some Graham Howell, I think it was,
when I searched on their website, a long time, some months ago).

But I haven't gotten any compensation, for that Virgin broke my
printer, (I fixed it with super-glue, but anyway), and distryed my
lounge (a bit at least), with this extra whole, in the wall, (that the
enigneer put silver in, he said).

And now this bill, for an internet-line, that I haven't been able to
use, due to that Virgin closed it, even if I made a token-payment.

And they also threaten me with legal-threats, etc.

So I complain about this, to Stepchange and Ofcom.

I would have sent an e-mail to Virgin, but I don't have their e-mail-address.

Perhaps you could send it on to them, I was wondering.

Best regards,

Erik Ribsskog

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