Erik Ribsskog <eribsskog@gmail.com>
RE: Post Office - Final Response CRM:0006813196
Erik Ribsskog <eribsskog@gmail.com> 9. mars 2021 kl. 02:59
Til: CustomerCare <CustomerCare@postoffice.co.uk>
Kopi: Faktura RB <Faktura.RB@posten.no>, postmottak@sd.dep.no, EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>, Akademikerforbundet <post@akademikerforbundet.no>, abuse@telia.com, polcustomercare@royalmail.com, HRW UK <hrwuk@hrw.org>, post <post@finkn.no>, nhh.postmottak@nhh.no, amnestyis <amnestyis@amnesty.org>, polboard@postoffice.co.uk, Politikk Høyre <politikk@hoyre.no>, elh <elh@forbrukertilsynet.no>, "postmottak@sivilombudsmannen.no" <postmottak@sivilombudsmannen.no>, juridisk <juridisk@datatilsynet.no>, finn.kinserdal@nhh.no, fmovpost <fmovpost@fylkesmannen.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, firmapost@nkom.no, "post@inkassoklagenemnda.no" <post@inkassoklagenemnda.no>, Terje Meyer <terje@aspelund.no>, Club Creo <info@clubcreo.com>, CustomerCare <customercare@postoffice.co.uk>, Rebecca Redmond <rebecca.redmond@royalmail.com>, post <post@finanstilsynet.no>
Hi,
isn't it so, I was wondering.
If you send back a letter, in that way, (and write: 'No longer at this address', on it).
Then debt-collection-companies send people on your door, asking funny questions, (they might think that someone are trying to trick them).
So the smartest thing is perhaps to not return these letters, and rather just throw them in the thrash, or something.
Also, you speak like you are the Managing Director, of the whole Post Office-company.
That's a bit odd, I think.
So I would have wanted a second opinion, even you say this is not possible.
This I have to complain about.
Also, like I've written earlier, stamps are from England, and also laws to do with trade/commerce are copied from the English laws, (I learned at upper secondary mercantile-school), so one should think that this also should apply to 'post office-stuff'.
This I have to complain about.
Also you earlier used to call me 'Mr. Ribsskog', (while I lived in the UK).
Why have you now become hippies, (there across the North Sea), and only use first-name?
Erik Ribsskog
lør. 2. jan. 2021 kl. 17:08 skrev CustomerCare <CustomerCare@postoffice.co.uk>:
Dear Erik,
Thank you for your further email.
I can see other Post Office mailboxes have been copied in on your latest correspondence. For your information, our Executive Correspondence Team and Information Rights Team have asked us (Customer Care) to respond to you directly, and will not be sending a separate response.
In reference to your request, the name of the individual is not considered relevant. You can read further details about why this is the case below, but to summarise: there is no answerable or actionable complaint present.
As previously advised, we are unable to locate the requested information and in any case have no grounds on which to provide it to you. Ultimately, the advice provided was correct for items mis-delivered in the UK, so we consider there to be no complaint to answer on this front.
Royal Mail are the national delivery provider for mails within the UK, and on their website you will see information which will confirm the advice provided was correct within the UK:
https://personal.help.royalmail.com/app/answers/detail/a_id/5156/~/ive-received-someone-elses-mail
The protocol for what action to take in the same circumstances in other countries, is not the responsibility of Post Office Ltd or our representatives to advise on. We're a UK company and have no involvement in mail deliveries and postal services for other countries: it is an individual's own responsibility to familiarise themselves with postal services in other countries.
I can confirm this represents our final response in relation to this matter. Any further correspondence will be recorded internally, but we will be making no further comment on this issue.
If you wish to escalate the matter at this point, you'll need to do so by taking your own independent action.
Kind Regards,
Paul S
Team Leader
Customer Care
Textphone: 03457 22 33 55 (For the Deaf and Hard of Hearing)
Email: customercare@postoffice.co.uk
www.facebook.com/postoffice
www.twitter.com/postoffice
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: 29 December 2020 22:11
To: CustomerCare <CustomerCare@postoffice.co.uk>
Cc: polboard <polboard@postoffice.co.uk>; Club Creo <info@clubcreo.com>; juridisk <juridisk@datatilsynet.no>; firmapost@nkom.no; Politikk Høyre <politikk@hoyre.no>; Akademikerforbundet <post@akademikerforbundet.no>; post <post@finanstilsynet.no>; post@inkassoklagenemnda.no; postmottak@sivilombudsmannen.no; sande.vgs <sande.vgs@vfk.no>; polcustomercare@royalmail.com; elh@forbrukertilsynet.no; inger.lise.blyverket@forbrukerradet.no; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; fmovpost <fmovpost@fylkesmannen.no>; Faktura RB <Faktura.RB@posten.no>; EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>; post <post@finkn.no>; postmottak@sd.dep.no; abuse@telia.com; paula.vennells@postoffice.co.uk; information.requests@ofcom.org.uk; OCCtelecoms <OCCtelecoms@ofcom.org.uk>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Re: Post Office - Your Enquiry CRM:0035817154
Hi,
if I'm not mistaking, then I learned at Upper Secondary School, (Mercantile School), in Norway, that a name, isn't considered sensitiv information.
I think this sound strange.
What about common sense?
How can one complain about a staff if one can't mention the name?
That's very poor customer-service from you.
And if you go to a shop, then staff are going to have name-signs.
How can they have name-signs, if their first-name is a personal data, which is forbidden to not keep secret.
I'm not sure if I'm buing this.
This seem idiotic.
I used to run a web-shop, (Posegodt), when I lived in Keith Court, (where I lived from 2012 to 2014), in Walton.
So I was quite often at the mentioned post-office.
(Also to buy 'leccy', like they say in Liverpool).
I don't remember the old womans name, (the staff in question).
But once when I wanted to send one or more packets, (from my web-shop, (I sold Glacier Mints etc. to Norway, since they've stopped selling a similar sweet there)).
Then this woman, (she had white hair and possibly glasses), told me, that she had always wanted to see Norway, (when I mentioned that I had some packets that I wanted to send to Norway).
And then later, (in 2013), she said she had been, (with her husband), on a cruise, with the ship Arcadia, from Southampton.
And she had seen a lot of Norwegian towns like Ålesund and Stavanger, (she said).
And she said that she also got to see the midnight sun.
(I wrote about this on my blog.
Back then.
Because I thought this a was a bit strange/unprofessional, to talk about stuff like this, with customers).
And this woman also had a collegue named Sue.
And one that worked on Fridays named Mary, (who was very difficult, so I had to stop going to the Post Office on Fridays, so my web-shop got longer delivery-time).
And there also was another Post Office in Walton, (in County Road).
But this Post Office was a bit 'ghetto-like'.
The sign, (saying 'Post Office'), had fallen down.
And they didn't put up a new one, in a year or so.
Also like I've told your earlier, if it's against the law to mention the name of a staff.
Then it must be against the law, when you mention your own name.
This doesn't add up, I think.
But to try to move it a bit forward, the point isn't really the name of the Branch Assistant, (like I think her title was).
We can just call her the Arcadia-woman, (after the mentioned cruise-ship), if you want.
It's just to have a reference, or a handle, when we communicate about what this woman said, back in 2012-2014.
(She then represented the Post Office.
When she said these things about what to do with the mentioned letters, for the previous tenants, at 10 Keith Court).
I've earlier told you to escalate.
And I can't see that you've done that.
So I'm wondering if you are being a bit like primadonna, since you aren't really trying to be good at customer service, it seems.
Erik Ribsskog
ons. 18. nov. 2020 kl. 09:11 skrev CustomerCare <CustomerCare@postoffice.co.uk>:
Dear Erik,
Thank you for getting in touch with us. Unfortunately, Post Office are unable to assist you with you enquiry.
The individual’s name which you have requested is personal data and Post Office are required to comply with the UK Data Protection Act 2018. Post Office have no legal basis for providing you with this information, and it is unlikely that we would be able to identify the correct individual to which you refer in any event.
Post Office have now closed your case and will not be responding to any further requests.
Kind Regards,
Jacqueline
Customer Service Advisor
Textphone: 03457 22 33 55 (For the Deaf and Hard of Hearing)
Email: customercare@postoffice.co.uk
www.facebook.com/postoffice
www.twitter.com/postoffice
Did you know? You can find information about Post Office products and services at www.postoffice.co.uk.
Post Office Limited is committed to protecting your privacy, information about how we do this can be found on our website at www.postoffice.co.uk/privacy
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