Enclosure 6

SUMMARY UNSHEDULED MEETING 28/11/06

Aidan Tippins, Senior Team-leader, Arvato Services.

Erik Ribsskog, Contact Center Representative, MSPA, Arvato Services.


A couple of hours before the main meeting at 11.30, Mr. Tippins asked me to log
'meeting' and follow him.

I did so, and Mr. Tippins asked:

Aidan: 'We are having a meeting today regarding some complaints you have against
a team-leader, right?'

Erik: 'Yes.'

Adian: 'Whats the name of this team-leader?'

Erik: 'Chris Baines.'

Aidain: 'Are you sure?'

Erik: 'Yes.'

Aidan: 'But we havent got a team-leader with the name of Chris Baines.'

Erik: 'Thats what Line [my line-manager] told me.'

Aidan: 'Line told you his name was Chris Baines?'

Erik: 'Yes.'

Aidan: 'Have you seen this team-leader here today?'

Erik: 'No.'

Then Mr. Tippins pointed at a person and asked if this was Mr. Baines.

I wasnt, so I said no.

(End of meeting.)