Enclosure A

PROBLEMS DETAILED:

1. Problem with company being infiltrated/taken over by a criminal organisation.

2. Harassment Chris Baines. 4 episodes. Encl. 4.

3. Lying by Senior teamleader Aidan Tippins. Encl. 6

4. Covering up by Rushby and Tippins. Encl. 3

5. Harassment by Vivian Stensland:

- Wrap up, dont care about what was agreed in meetings. Hl: Wrap up meeting, Encl. 7.

- giving orders while on phone. Hl: Other stressing factors.

- product-key danish calls.

- not having main goal. customers important.

- 26/10. Hl: harassment? x2.

- 05/11 x2.

- Summary of problems with Vivian.

- 20/10.

- A few days before 26/10. Hl. similar episode.

- Hl. episode with break-form.

- Encl. 10, 11, 12, 13.

6. Harassment by Michael O.

- Encl. 14 (+ episode the day before).

- Note from 26/10.

- Note from 29/10.

- Note from 6/11.

(+ new notes).

7. Problem with telling Ian Carrel in email + in meeting about Rushby being involved in the
covering up of harassment by Baines. And Carrel then still let Rushby be in charge of the
investigation. (Encl. 1 + letter allowance).

8. Problem with me telling the man. director that the company is infiltrated by a crim. org.,
and the case is still treated unprofessional (get short time to prepare for meeting etc)
Harassment from the company. (Encl. 1).

9. Problem with threats on buzz-meeting (Encl. 7).

10. Being asked to take the Danish calls in the same time as tanking Norwegian calls, and
having to ask for the product key on the Danish calls. and that nothing was done about the
disparity in calls, even if this had been adressed in the employee forum meeting 23/5/06.
(Encl. 17).

11. Contract not being permanent. Although line-manager said that it would be. I explained
situation with apartment etc. Then I got the answer that it was only for the first three months,
and then it would be permanent. Then three months passed, and still only got three month
contract.

12. Problems with the shift-plans:

- not getting RD the first month.

- getting the RDs late one month when I needed to work extra to pay rent.

- Strange shifts (9-17) ++.

13. Problems with team-leaders being trained to use negative reinforcement to lead the
campaign. (Harassment).

14. Problem with having to take almost only Danish calls. This being very tireing.
Much to heavy workload. This didnt change even after it was adressed in the Employee
forum meeting. (See point. 10)

15. Problem with the wrap up time being reduced from 30 to 5 seconds. Not enough
time to calm down and log calls between the calls.

16. Problem with poster quoting the Bertelsmann Essentials being on the walls, but the
Essentials not being implemented in the organisation.

17. Problem with not getting feedback on team-leader application.

18. Problem with the rules changing about the breaks, with Senior teamleader claiming
that old agreements/usual arangements dont apply. Its up to each teamleader.

19. Problem with managers changing times put on the sign in form by employees.

20. Problem with line-manager lying (notes).

21. Problems with the managers saying the employees having to reduce the call-time
managements way, or having to quit/getting fired. And line-manager saying in ASDP
meeting (in a patronizing way) that there are two things one shouldnt care about in this job
call time and how many calls there are waiting.

22. Episode with polo/snickers. And episode with Snickers/toothbrush.
Notes 12/7/06 + 16/7/06. Sermony. Vivian talked very load. Whole campaign heard.

23. Problem with Aidan stealing my sear.