Jeg sendte en e-post til PHSO

Erik Ribsskog

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PHSO ENQUIRY (EN-190624)

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Erik Ribsskog	Mon, Jun 2, 2014 at 10:29 PM
To: Phso Enquiries Cc: Colin Simber , Henrik Wedell-Wedellsborg , "emb.london" , HRW UK , amnestyis , Politikk Høyre , post , Akademikerforbundet , LHT Customer Service , Pia Ribsskog , Bjørn Ribsskog , she , "hv-02.kontakt" , "anne-kathrine.skodvin" , post , "EUteam@amnesty.org" , "SCT@amnesty.org.uk" , hofmarskallatet@kongehuset.dk, Liverpool Direct , Vernepliktsverkets kontaktsenter ved Wenche Molstad , post@slottet.no, Runcorn Office , Info , Benefits Service , "steve.rotheram.mp" , LO Postkasse LO , CONTACT-US , Contact-Us , "sande.vgs" , "president@ansa.no" , Google Press , rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Hi, I try again. (It's a bit late here). I write in my e-mail from 16/5, that: 'I've sent the LGO-complaint to the High Court now, (in an e-mail I think I've copied to you at the Ombudsman).'. So that means that you at the PHSO, don't need to think anything more, about the LGO-complaint. Still, when I read your e-mail now, it was almost only about this 'LGO-stuff', I think. So it's a bit like you are doing sabotage, I think. So I wanted to escalate this again, to your line-manager, please. (And I hope that person is a bit less destructive, I think I have to call it). Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Jun 2, 2014 at 10:22 PM Subject: Re: PHSO ENQUIRY (EN-190624) To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> Hi, it's like you don't want to understand this, I think. I complained about the NHS to you. And about the Council to the LGO. And it's something called sivilisation. And it's something called society. So that to ask one Ombudsman, to send an e-mail on, to another Ombudsman. I don't think that's very unreasonable. And I write in my e-mail, from 16/5, that: On Mon, Jun 2, 2014 at 11:20 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote: PROTECT Dear Sir I write further to your email of 16 May 2014 in which you wish to complain about a member of my team, Zoe Wilkinson. I am writing in my capacity as Ms Wilkinson’s line manager. As I understand matters you complained to us about Mersey Care NHS Trust. However following this you also had concerns about matters relating to council services. We explained to you that we cannot look at complaints about councils and Ms Wilkinson referred you to the Local Government Ombudsman (the LGO). Ms Wilkinson informs me that you asked her to forward your email to the LGO. I understand that she contacted the LGO but they explained that they do not have an email address and that you would need to complete their online email form. When Ms Wilkinson explained this to you, I can see that you wanted the matter to be escalated to a manager. You explain that you received error messages when you sent emails to the LGO. From the information they have provided to us, you can only raise your complaint in email format via their online form. If you still wish to take your complaint forward with the LGO, I recommend that you complete their online form at the following address: http://www.lgo.org.uk/forms/ShowForm.asp?fm_fid=62 I should explain that although we do try to assist complainants wherever possible, we are unable to change the format that other Ombudsman, such as the LGO, accepts complaints. I can see that Ms Wilkinson contacted the LGO and attempted to forward your complaint but you now need to complete their form to pursue the matter further. I am satisfied from this information that Ms Wilkinson’s actions were reasonable and that she tried to assist you in taking your complaint forward. I am sorry if you felt unhappy with any aspect of our service and I thank you for taking the time to raise your concerns however I will not be taking any further action on your complaint. I wish you the very best in taking your complaint forward. Yours faithfully Rosie Nolan Customer Service Manager Parliamentary and Health Service Ombudsman T: 0300 061 1593 E: rosemarie.nolan@ombudsman.org.uk W: www.ombudsman.org.uk Follow us on      The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs. On leaving the GSI this email was certified virus free. All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes. The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk